NOI Casa Atacama

We loved our experience. Traveled with 3 kids, had connecting rooms. They were great. Outside area to sit was nice. Used the bikes daily, they provided all the equipment we needed (helmets, locks, etc). The daily breakfast was awesome. Always had a coffee machine and water available. They were always help and welcoming to my kids and I, especially as they practice their Spanish. Would stay here again when we come back.

We were warmly welcomed at Noi Casa Hotel! From the moment we arrived, we felt truly cared for. Felipe was amazing host — kind, attentive, and always ready to help. We got a room upgrade, welcome drinks, and he even helped us book a tour on our last day. The hotel is cozy, charming, well-heated, and strategically located just 550 meters from Caracoles. Highly recommended!

Beautiful hotel, clean and very comfortable bed. Breakfast is decent. The team are very helpful. The rooms are insanely hot and there’s no way to control the temperature which is a big negative for me but otherwise a great place.

Excellent service，the reception girls are always smiling and so considerate, Andrea and Marina are so helpful and nice! Spacial, cozy and clean room. Hot water shower and heater which maybe a problem in this place but the hotel is offering full day supply. Breakfast is good too. Location is near the town but quiet.

Front desk staff were great! Otherwise the hotel looks run down, the stucco is delaminating everywhere, bathroom was disgusting, room was tired and the hotel itself was tired. Rooms were cold, I had to ask multiple times to have a fire in the fireplace because the rooms were so cold. Thank goodness was I booked a suite (which was not really a suite) I am sure I would have regretted not having the fireplace. The food served for breakfast was stale and felt like it was the same put out daily. Wishing I had booked a better hotel, as I was on the fence with this hotel when reading other reviews, the value was not there and I don’t mind spending money on a nicer hotel. Pool was half filled and the place just felt old and tired. Asked for non feather pillows, none available which made sleeping hard as I am allergic.

Fantastic! The hotel blended well in the environment and will filled with all the amenities you could ask for. The staff was VERY attentive and the room was over the top beautiful. The restaurant also was excellent. We would stay here again.

Having traveled to more than 15 countries in the last two years, Noi Casa unfortunately stands out as the worst experience we have had. The facilities were severely disappointing given the price paid. We were looking forward to relaxing days with access to the jacuzzi and a nice pool area, but none of these amenities were usable. Furthermore, the customer service was deeply unsatisfactory. The hotel manager was dishonest, and despite prior arrangements, our breakfast to-go was not prepared. Overall, this hotel embodies everything you would want to avoid during a holiday. We strongly recommend choosing another hotel to ensure a pleasant and hassle-free stay.

Avoid – Misleading Facilities and Dishonest Management We stayed at Noi Casa Atacama expecting the advertised amenities—jacuzzi, pool, pool bar, and sauna—which were a major reason for our booking. Unfortunately, all of these facilities were either broken, filthy, or completely unusable during our stay. We raised our concerns with staff from the moment we arrived and followed up each day, both in person and in writing, and we have photographic evidence to support our claims. The hotel manager, Javiera Vargas, instructed us to send a final email summarizing our complaint, which we did—only for her to later deny ever receiving any complaints or emails, and falsely claim that alternatives were offered. This is simply not true. Failing to maintain your facilities is already unacceptable for a hotel of this price and advertised standard. But denying guests’ legitimate complaints and distorting the facts afterward reflects a deeply unethical approach to hospitality. Avoid this hotel unless you’re comfortable paying full price for broken promises and misrepresentation. We stayed at a different hotel in the area before and have a significantly better experience. Look for other hotel instead and only trust review that show you current pictures of the hotel. The pictures of NOI shown on the website and instagram are old and inaccurate