Noi Indigo Patagonia

TL;DR: What this hotel lacks in refinement, it makes up for with charm and exceptional service. I had an exceptional stay at NOI Indigo thanks to the incredible staff. Special thanks to Bastian at the reception, who went above and beyond every single day, but every member of staff I interacted with displayed outstanding service during my stay: 1. Gustabo helped me order in Spanish and coordinated payment to the restaurant. 2. The day my transport to Glacier Grey arrived before I could finish breakfast, Oscar quickly prepared my coffee in a to-go cup. 3. Every excursion and transport I used was reserved entirely by Ignacio and Gustabo. There are a lot of moving parts for these trips, but they made it so all I had to do was show up — often personally retrieving me from wherever I was in the hotel when the transport arrived. 4. When I returned from Torres del Paine visibly in pain and exhausted, Bastian insisted on helping me to my room. This was a solo trip for me, but the staff here felt less like employees and more like family, genuinely invested in making sure I had the best visit possible.

Great location! Check in chaotic if you're on a small group tour. Check all amenities including coffee right away, front desk can't help once housekeeping leaves for the day, and you can't call from the room at any rate. Rooms are very small, even for me as a solo traveler. Book sea facing room when you book or no guarantee. The hotel is not very accommodating no matter how kind you are in asking.

Came in small group tour. Check in was unorganized and chaotic. Room is clean, but very small, even for solo traveler. Hair dryer not very powerful, complementary water bottle was already uncorked (opened), and no coffee for the coffee maker. If any issues are outside of housekeeping hours, no one can help ("separate keys"). Come with patience and low expectations.

Decent place to stay in Puerto Natales for a short trip. Spa is a bit dated / run down but not bad. Nice view onto the lake for sunset. The takeaway lunch box (instead of breakfast) was very generous - overall recommend as a base to explore Torres del Paine

The Noi Indigo Patagonia gets allover good ratings and is rated 5 stars on Booking. I do not agree with these ratings. The hotel is more like a 2 star Hostel. We were staying in a Deluxe Double Room. The room was tiny, not possible for two people to open their suitcases. Style is rather shabby than rustic, actually downright not clean. It had an open bathroom solution, lit by a bare light bulb. Only a small shaving mirror, no stand or glass for toothbrush. Separate toilet like a prison cell and a separate shower whith rattling pipes. Most luxurious were the bathrobes - with gold trimming! Weirdly out of place. On the positive side there was a good breakfast buffet, friendly staff and allover beautiful views. Altogether ratings and price are for a 5 star hotel (in Patagonia) but the standard is like a Hostel.

There are 4 floors for rooms in the hotel. All 4 floors are exposed to ongoing construction Feb 2025 as they add an entire 20 room wing to hotel. From 8am-6:30pm daily. No noise, dust curtains, chemical odor barriers, etc., in place to isolate existing rooms from building area. Contact the hotel directly on status before booking. The existing rooms are basic minimalist design concept. Room occupied obvious maintenance lacking. Shower door not closing, hits door jam. Shower head cracked sprayed water sideways. Shower water valves leak drip continually. Toilet seat stops missing common to bowl. Washbasin area flooring needs scouring. Room cleanliness needs big improvement. Beds in rooms are two singles, if larger bed needed they push them together. Restaurant and bar ambiance nice, service was good. Food quality lacking. Ingredients appeared they were off the grocery store shelf, boxed foods. I.E: frozen french fries, desert, muffins, yogurts, etc. Hotel located on major road along waterfront with heavy traffic and noise. Hotel ambiance nice, however all was destroyed by the ongoing construction. Would not visit the hotel again. TripAdvisor does not allow video upload so could not share the “loud construction noise” as experienced; power saws, hammering, high volume workman voices communicating over the many noises.

We spent one quick night here after being in TDP. We were happy with our room, the location, and the restaurant on site. The staff was very friendly and helpful, special thanks to Bastian who went out of his way to help.

I stayed at this hotel for one night and was extremely disappointed by the constant internal noise generated by mechanical systems, most likely from motors or air extraction units. The sound was persistent, resembling a low-frequency industrial hum that never ceased—day or night—making it nearly impossible to sleep without earplugs. It wasn’t street noise or occasional disturbances; it was a structural issue likely tied to poor insulation or faulty placement of HVAC systems. Even with windows closed and room doors shut, the vibration and mechanical droning were clearly audible throughout my stay. Management seemed aware but offered no real solution. If you’re sensitive to noise or value restful sleep, I strongly recommend choosing a different property. This is not a place for relaxation or quiet work.