Noi Puma Lodge

I recently stayed at NOI Puma Lodge in the Andes Mountains, and it was an unforgettable experience. One of the most breathtaking locations I’ve ever visited, Puma lodge is where luxury meets adventure. If you go for the views - you’ll stay for the people. The reception team—Isadora, Karla, and Cinthya—went above and beyond to make our arrival seamless and welcoming. Their warmth, efficiency, and genuine care set the perfect tone for our getaway. At the bar, Ricardo was a true gem. Always greeted with a smile and ✌️ in the evenings and mixing up drinks that perfectly complemented the cozy, luxurious vibe of the lodge. In the restaurant Evelyn and Emir were as hospitable as can be and made each delicious meal a delight. Last but not least, our adventure guide, Nico, was the highlight of our excursion. His enthusiasm for the Andes was infectious, and his knowledge of the terrain made our trekking and exploration both safe and exhilarating. He made the 4 hour hike a pleasure, we laughed, we learned, we sang Luke Combs 😂 we made a friend. We look forward to another adventure with him soon. Compliments to Victor on this award worthy team and hotel. Final word: Puma Lodge is a stunning blend of luxury and nature, with breathtaking views and top-notch amenities and best in business people. Rent a 4X4 and get to Noi Puma Lodge ASAP 🏔️

We arrived with SUV as well. I was celebrating my birthday there so it was very kind to receive a bday cake for breakfast. We spend an evening in vapour and spa area, good attendance. Unfortunately during dinner we had something that was contaminated (probably haccp not fulfilled) and spent the whole night in cramps and visiting WC. Noone at the reception during night so my BF left there a letter. Guy at the reception (Benjamin?) not helpful and competent in the morning, we had to speak to hotel management. The lady who was helping (bringing us tea), unfortunately I can’t remember her name, was from restaurant staff. Lastly we found a good solution (stayed until noon in the room) and left the hotel a disappointed. For that price I’d expect more. Also not so many trekking or hiking routes around, we did the commercial one and for others you probably have to take your car and go a bit of further. Summary: mixed feelings.

We arrived with a SUV car without problem although the road was very bad, especially the last 5 minutes was challenging with a steep uphill. However, you will finally see a hotel with beautiful surroundings. •The service of the staffs was excellent with big smiles! •Trekking in Cypress forest was very good with marvelous view points. The guide told me that the horse riding also uses the same route plus going up more crossing the river. •The massage in Spa was excellent!! Since masseuses are well-experienced, they totally took my fatigue away. •We could see all the stars clearly in the sky . I had a great experience there. I can strongly recommend this lodge without doubt!!

The road through the mountains to reach the property is amazing, but you should get a 4x4. The property is surrounded by majestic heights and the night sky is surreal. Many outdoor and indoor activities are available for an extra charge. ||Internet and telephone works intermittently, but given the conditions, it is already great as it is. In winter the rooms are well heated and the bathroom has warm floor. Towels and bathrobes are worn out so it would be a good idea to change them for new ones. ||Another necessary improvement is breakfast. It lacks vegetables and it lacks variety in general. The menu in the restaurant is not very varied either. Also, the music is too cheesy and repetitive. Excellent massage and spa services.

Very difficult to arrive. That is exactly why we went there, outstanding. Best use a 4x4. In the hotel, the rooms are very nice. You want to go outside, there is a pool, but more important, great activities. Can use the bycicles of the hotel, go walk (nice walkway just around the hotel, 45 mins.), or, what we did, book for the horses. 4 hours, easy, for everybody, even without experience, but outstanding. Best ever. Nature pure. Food was excellent and especially the staff is there, 2hrs four you. Liked it very much. Even for Chile, with many outstanding and unique destinations, the Puma Lodge is special.

Great for relax. Comfortable and expensive hiking n trekking base. Helpful reception staff. I visited the hotel just during few hours trip there but the impresion was very good and bier was cold as it should be. ;-) Thinking to spend a few days vacation there sometime in future. Nature & mountains surrounding are awesome. Rent a 4x4 wheel car to get there or better to take a taxi for multi-days relaxing visit. You will not need a car there directly for sure.

Amazing service (especially for Chile). We arrived late (about 30min after the kitchen was to close) and the chef told us to make ourselves comfortable and they would serve us. The chef has several years working on Princess Cruise lines so his service was noticeably more in line with the U.S. Food was delicious (house made pasta noodles!). Would definitely recommend this place. The lodge is beautiful and well cared for.

The hotel location is special, beautiful, rooms, bar, spa, pool, everything is perfect. It is important to emphasize that you must have a very good 4x4 to reach the location. For those who like such experience, it complements the joy of staying there.||The administration must invest in reinforcing their staff. They all look overwhelmed as they work everyday from 7AM to 11PM.||I do recommend NOI Puma Lodge!