Igal Fridman
Google
Limited to SPA experience!!!!
We had yesterday used spa, particularly couples massage 45 minutes.
The welcome is awesome, there is waiting room with coffee, tea, some cakes.
My wife enjoyed the massage itself, with very low customer service level. But overall, the massage was good.
I had a young guy, and the massage was so-so, I may need to ask him make it stronger. Kind of entry level plus massagers.
So till now, they deserved solid 4 stars for sure.
The point is during the massage, under window there is coffee place smoking area, and cigarettes smoke with load chat is coming inside the room. It’s really not fun…
Ok, so now it comes to 2 stars.
But the champion is the owner at reception, once I told him about the smell, his accountability for client experience was very limited: “it’s outside, nothing to do about”.
The overall experience does not worth the time I spent there, off course the payment as well.