Nordstrom
Department store · Cassady ·

Nordstrom

Department store · Cassady ·

Designer clothing, shoes, cosmetics, jewelry and home goods

helpful sales associates
great customer service
cosmetics counter
shoe department
nice staff
lingerie section
bra fitting
return experience
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Nordstrom by null
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Nordstrom by null

Information

4000 Worth Ave, Columbus, OH 43219 Get directions

$$$

Restroom
Credit card accepted
Debit card accepted
Contactless accepted
Free Wi-Fi

Information

Static Map

4000 Worth Ave, Columbus, OH 43219 Get directions

+1 614 416 7111
nordstrom.com
@nordstrom
𝕏
@Nordstrom

$$$

Features

•Restroom
•Credit card accepted
•Debit card accepted
•Contactless accepted
•Free Wi-Fi
•Wheelchair accessible entrance
•Wheelchair accessible parking lot
•Wheelchair accessible restroom

Last updated

Jan 17, 2026

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Nordstrom

Mz Lisa P.

Google
I’ve stopped in here several times. I was plus size don’t see anything! I’ve lost about 80lbs & still don’t see anything. They have some nice items. I have never found anything that I wanted. I think some of the prices is high. I can shop at other stores and get just as great as quality for less. It is a nice store. It was very organized. Very clean & neat, so I do appreciate that. It is not my taste.🧣👗👚👕👔💍💎

Martin H.

Google
After spending an unrewarding amount of time buying clothes from online retailers of different qualities I decided to shop for some winter essentials at this Nordstrom. Tony was working the men's area and helped me find some items he had personally tried and gave me great advice about which lines run bigger or smaller in sizing. He was attentive but not overbearing and I was grateful for his assistance. I look forward to seeking him out on my next trip once holiday shopping is over.

Elle

Google
Went to purchase designer sunglasses but was ignored by multiple staff in the area. I asked for help and the staff said i dont normally do this work in this area so no and walked away without assisting me or calling someone to help me purchase my glasses. How am i supposed to know you dont work in the glasses area when you were just helping out with another person with glasses in the same area and have been standing there the entire time? Could you at least call someone that can help me get my glasses? I understand if you receive commission or some sort but the attitude was disappointing and made me not want to purchase from this Nordstrom if this is the staff they have.

linda O.

Google
They have no petite clothing and nothing for older women. Salesperson will try and sell anything even if it doesn't fit or colors don't match. The sleeves were way too long on a blouse. Was told to put a hair tie around my arm to shorten the length. Most stupid thing I have ever heard. Why would I buy something that doesn't fit properly? Then she brought me a navy blouse to go with a black and gold jacket. Colors did not match, and it looked stupid. So, the only black blouse in the store in my size had too long of sleeves. This store needs more clothing selections.

Abdul E.

Google
I had a fantastic experience with Marietta at Nordstrom—she was incredibly knowledgeable when it came to perfumes. Not only did she have a great sense of what would suit me personally, but she also made thoughtful recommendations based on my preferences and the season. You can tell she really knows her stuff—she talked about fragrance notes, longevity, and even layering techniques in a way that was easy to understand and super helpful. I left feeling confident and excited about my purchase. If you’re ever unsure about what scent to wear, she’s the one to ask!

Hunter H.

Google
After a disappointing experience at Indochino, we walked into Nordstrom and immediately felt the difference. Our sales associate, Max, went above and beyond from the very start. He was warm, welcoming, and genuinely invested in helping my boyfriend find the perfect suit. He guided us through options without pressure, offered thoughtful recommendations, and treated us with kindness and respect the entire time. The seamstress we worked with was also outstanding. She was professional, detail-oriented, and made the fitting process smooth and stress-free. Both Max and the tailoring team provided exactly what you’d expect from luxury customer service — attentive, knowledgeable, and accommodating. We left not only with a suit we love, but also with complete confidence that we’ll be back for future purchases. Thank you Max and the tailoring staff for turning what started as a frustrating shopping day into a five-star experience.

Michelle S.

Google
I really like this store however when I shop upstairs in women’s clothing I get a feeling that I am being watched. I was in the store today, an older lady with grayish hair followed me around while I was shopping. I caught her staring at me several times. I prefer to be left alone when clothes shopping, I don’t need someone coming up to me every few minutes asking if someone is helping me or if I need help. If I need help I will ask, and please don’t follow people ( pretending like you are fixing clothes on the racks ) when they are looking.

Sydney M.

Google
Matthew H. is incredible. I have worked retail for many years and I really enjoyed shopping with him today. He was so kind and really made my week. I will definitely be back to shop with him!
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Tressa C.

Yelp
I love this store! We had lunch in the Bistro upstairs. It is one of my favorite places to eat at Easton. Not everyone knows it's there so it's a great place to get a table quick. The food is exquisite. I recommend the Warm Asian Chicken Salad or the French Dip. The aioli sauce that comes with the fries is absolutely delicious. I completely forgot to take a picture because I was so excited to eat. Service is spot on and the food never disappoints!

Elizabeth N.

Yelp
Daughter went there a few months ago to select bras. The customer service was incredibly poor with my daughter insulted by a rude salesperson who couldn't perform a decent fitting. Go anywhere else- Soma (which employs fantastic sales ladies) or even Macys. Anyplace but this Nordstroms.
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Angie H.

Yelp
Nothing of normal size, no one would help me. Finally, found a salesperson, said she would help, but never did. Left empty handed and upset. Why do you not want to sell merchandise? Tried to explain I needed a dress for my elopement and needed help. I will tell everyone I know not to spend money here.
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Laura F.

Yelp
Large national retailer. At one time this was one of my favorite stores. Why? The shoe department. Previously the shoe department had so many manufacturers and widths. That is not the case anymore. Hardly any narrow or wides. You need to order them in to try on. It feels like they have cut the staff and merchandise in half. I wonder how long this place will stay in business
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Tim C.

Yelp
Went in to buy cloths which for me is usually 1-3 thousand dollar hit. I buy complete wardrobe changes at once. Every sales clerk was too busy with their friends or phones to even look up at customers needing help. Managment needs to get on this or I can tell you I'm not coming back!

Cameron S.

Yelp
I have never felt more uncomfortable or unnerved shopping in a department store in my life. The employees just stare at you from afar talking and pointing, standing there useless. The little Indian lady in the beauty section was the only employee who seemed to be helpful. The workers in the women's and beauty section should be fired and never work in customer service again. Their general demeanor was off putting and quite frankly jarring. I was looking to buy a new cologne/perfume but I will go out of my way to never purchase anything from any of your employees ever. The way your employees act as if they're in a Cartier or Saks is insane, your products aren't anything special or even expensive.... Let's get the attitude under control and perhaps start with laying off some of the 20 useless employees wondering around and invest that into actual high end products, instead of the gaggle of crows circling around you.
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John B.

Yelp
It's a okay place. Men's clothing stores aren't what they used to be, meaning... I used to go and there were people in there dressed to the nines and they walk you through the store. They ask you to feel a silk tie and hand-woven ties and make you feel a real cotton shirt. Make you see the gabardine wool trousers. It's a little different today You are welcomed in but the people working there Of course they were not again dressed to the nines They didn't have on the apparel that the store sells on. Very kind, welcoming verbally but it's just different. I understand. Probably in a few years everything's going to be ordered online but it was just a different feeling. It didn't have the smell that it had when you walked in a men's clothing store were it put you at ease. It almost dropped your senses and made you spend more than what you want too it was just a way better feeling. So I give the store 2 stars simply because the two ladies there were welcoming verbally. They just were not dressed to the nines like it was most high-end men's clothing stores. They were female they had on flip-flops toes out. Not even casual business attire but again they were welcoming. They were nice and I wouldn't blame them. It's the store policy. There are better clothing stores to go to that You will get a better price. There are stores that you can go to that. You will get that feeling again here in Columbus. I was just in the area. Went to look on the clearance rack while I was waiting on a friend actually purchase something but I don't think I would just go in to just shop like days of old. Not that store. Good luck!
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Theo B.

Yelp
Horrible Customer Service. I returned an online purchase in the mail, my credit card was not credited. Though they do have a record of receiving the item. I have called 5 times and been transferred repeatedly to different people in a store in Cedar Rapids and god know where else. I was promised to receive an email about the credit..but not the actual credit in a few days. It's been 6 business days and not even an email. Right now Nordstrom has the merchandise and I have nothing. Unacceptable Nordstrom. Your customer service has gone downhill, while your prices have gone up enormously.
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Melissa B.

Yelp
I love to shop Nordstrom's I always feel like Carrie Bradshaw from Sex in the City when I am here. The clothing is so expensive and fancy, makes me wish I had the lifestyle of Carrie so I can afford Jimmy Choos, Michael Kors, Dolce and Gabbanna, Coach, Betsey Johnson, etc without blinking an eye or worrying about my Power Bill...lol!!! But I love to go here, even though I can never ever afford to buy anything that is not on sale of some sorts. The store is always so clean and SO impeccable. I love to go to the make up counter and check out the perfumes and to the purse and shoe departments. If I do buy anything it is usually a top of some sorts, but on this particular trip I didn't buy anything The staff was very nice and helpful at the perfume counter and I fought the order to parade around in some high fashion shoes.. I love this store!!!
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Marchelle J.

Yelp
It has taken me ages to visit the Easton Nordstrom, possibly since they first opened. I was reminded again today why I was reluctant to visit... My daughter and I were looking at different perfume and cologne options. We were fine browsing, my daughter chose a CH gift set because she loved the stiletto bottle and it does smell nice. I opted to get something for my husband, the DG Dark Blue. After the sales associate got the men's fragrance from the locked cabinet she then asked if we needed anything else. I told her we'd look at bags. She walked with us and when I went to grab our scent items she specifically said that we were NOT ALLOWED to carry them, she had to carry them for us! Are you serious? NO ONE ELSE in the store has a person following and carrying their items, well no NON-POC that was shopping there. Does Nordstrom have a shopping concierge that I didn't know about? I've shopped around the world in high end establishments, and I know they'll do it in LV, Gucci, Prada, Tiffany, Cartier, etc., but Nordstroms is just barely a step above Macy's and and never have gotten the level of disrespect I've received now twice in Nordstroms at Easton. This is my second and last time. Can we PLEASE get a Bloomingdale's here in Columbus? At least their customer service and merchandise selection is better.
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Fawn C.

Yelp
I do not shop at Nordstrom normally. I have maybe in the store 4-5 times, but I do receive their e-mails for whatever reason. Which is how I found out during the end of August they have a BIG sale. It consists of 50% off select items each day for about 2 wks. I decided to make a purchase of one of those sale items. While completing that purchase online, you could choose curbside pick up at the store. I loved the thought of that, so that is the choice I made. My order was ready within two hours of the purchase. I ran over to Easton and the signage was so thorough that there can be absolutely no confusion of what you should do. They promptly brought out my order and they included a complimentary chocolate chip cookie. Quite honestly, the entire process was amazing!!! And I would do it again. I just wanted every one to know.
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Rob M.

Yelp
My wife would kill me if I left anything except 5 stars for this store. Nice clean facility that is well stocked with a large selection of items for everyone (except the "big and tall" crowd of which I belong). My wife loves their cosmetics and the staff has always been friendly and helpful. Not my "cup of tea" but my wife really loves the place. I will say their service is amazing and the staff always goes the extra mile every day ! ***if you want to have some fun with the staff go to their "service bar" and ask them if you can get a Margarita on the rocks ! Lol
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Ally H.

Yelp
This review is exclusively directed at the Nordstrom lingerie section, since that is the area of the store I have most frequently visited. The staff there are the best folks I've ever worked with for a bra fitting. Bras in general are really challenging to find, particularly if you need a cup size larger than the "norm" (i.e. the sizes stocked by Victoria's Secret), but the staff in the Nordstrom Lingerie department make it feel so easy! I've never left the store with an ill-fitting bra because the staff will go above and beyond to ensure a great fit, pulling multiple bras for you to try until you find the right one. Not only that, but they are always willing to order you a bra in a different color or size if they don't stock it in the store. Sometimes bra shopping can be discouraging, but I always feel empowered and supported (pun intended) in Nordstrom. Even if I don't leave purchasing a bra (because lets be real, they're expensive), the staff is always warm and helpful. Additionally, stripping down in front of a stranger to get fit for a bra can feel embarrassing or uncomfortable, but the women at Nordstrom have always put me at ease, making me feel comfortable in my own skin. It's a judgement free zone, which is exactly what I look for.
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Michael G.

Yelp
Excellent service in a traditional department store atmosphere. Is it just me or are the sales people getting younger and have less experience. Probably both. All of my go to sales people in the men's department have retired, and replaced mostly with hipsters who do know something about fashion but not so much about fit. I also think the selection in mens suits has been modified to standard colors and styles only, with a few nice fashion, like Ted Baker, sprinkled in for fun. A typical midwest Nordstrom (Cleveland location is much better than most). Shoe department for all genders is awesome. Saying all that, I am glad you are in our town.
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Miranda D.

Yelp
I was pleasantly surprised with a return experience a few weeks ago. I purchased a fitbit versa back in February. It was always a glitchy wearable most of the time and earlier this month it stopped powering on. After much effort to factory reset it and do software updates I gave up on the smart watch. (Unfortunately Fitbit offers no warranty or fixes for these issues.) So, I took it back to Nordstorms to see if there was anything they would do and they offered to give my money back, no questions asked. It was a pleasant quick experience. I will be a Nordstrom customer for life because of this interaction.
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Dana A.

Yelp
This review is for the Men's Alterations department. My husband and I purchased his suit for our September 29th wedding at the end of August during the anniversary sale. He tried on his usual size, and while the jacket fit well, he was unable to close the pants. We met with their in-house tailor, who assured us that he would be able to let the pants out enough for them to fit perfectly. We ordered the suit so he'd have a brand new one and received it three days later. We brought it back to the tailoring department at Nordstrom, where a different tailor told us the suit was too small and that we would need to order a size up. At this point we were about three and a half weeks out from our wedding, and were a little concerned about getting the larger size tailored in time. A sales associate had the next size up shipped overnight and we were told that the additional alterations would take 3 weeks. Once the larger suit came in, we went back yet again to have it fitted, and were given a pickup date of three days before we were headed to New York for our wedding. When we picked up the suit, something about it looked off. We asked the sales associate who had originally helped us if he thought the fit was correct, and he assured us that it was perfect. Still skeptical, we brought it home so that he could try it on with the rest of his outfit for the wedding. This was when we realized that something was terribly wrong. Not only did they seem to have not taken the jacket in at all, they had added in ONE large shoulder pad. Just one. The pants also did not seem to have been altered at all aside from the length and were completely baggy. In a panic, I called the tailor who had worked on my wedding dress (shout out to Red Carpet Alterations!) to see if we could come in for a rush job. When we arrived, they were horrified by the botched job Nordstrom's tailoring department had done. The tailor ripped out the enormous single shoulder pad on the spot, which immediately improved the overall look, and told us that he would be able to fix the remainder of Nordstrom's atrocious alterations in three days. With mere hours to spare before our flight, we picked up the suit and luckily the new alterations were perfect. Nordstrom not only caused massive amounts of unnecessary pre-wedding stress, we also had to spend a large amount of money to have their mistakes fixed. The single shoulder pad was so unnecessary and bizarre, we kept comparing the tailoring job to a botched surgery. Nordstrom claims that, "since 1901, we've been committed to providing our customers with the best possible service - and to improving it every day." I sincerely hope that they live up to this claim and ensure that their tailors actually know what they are doing. This work was completely unacceptable, whatever you do DO NOT have your alterations done here and take your clothes to a knowledgeable tailor elsewhere.
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Ana B.

Yelp
Since this Nordstrom sells the same things as others I won't mention the selection. The location of this Nordstrom is very convenient since it's attached to the Easton Town Center. It has lots that normally have parking and it's easy to get to. The restrooms are beautifully kept and clean. There's a seating area for breast feeding mothers and family restrooms. If you're looking for a quick lunch head to the cafe on the 2nd floor. Recommended.

Madelyn A.

Yelp
A WELL DRESSED TEAM IS ALWAYS APPRECIATED! This Nordstrom is very nice as it has an e-bar and a cafe as well. I visited the store to check out the shoe department and it was a bit crazy. I looked around but did not see anything of genuine interest because they were featuring a lot of boots and it is still 80 plus degrees outside. I just can't get on board with that because I am secretly still looking at sandals. Now, I am not a snob but I thought that it was in very poor taste for the employee to be wearing a casual shirt, jeans and sneakers. What he was wearing was appropriate for hanging with the boys on the corner not working at a department store. He looked sloppy and should have been sent home. Where's the dress code manual? They need to send him to the Perimeter store in Atlanta for some home training! When I shop in the Perimeter store I am always appreciative of how professionally polished the staff looks because they are always well dressed, helpful and courteous. I didn't stick around because I was ready to wind down for the day. After a quick check in accessories we started to exit. As I was exiting, I noticed the make-up department was set up and ready to assist customers. Although I was tempted, I told the employee that I just could not "do that to my husband". He was getting tired and I just could not keep him waiting while I primped. This is the visit you make without your spouse.
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Lia H.

Yelp
Went here last week to the women's shoe department. It was an hour before they closed but I knew exactly what I wanted and knew I'd be brief. I had just come from work and perhaps didn't look super spiffy but I was about to spend $300 on a pair of boots. Three employees were standing at the shoe counter when I walked in. Not a single other soul in the entire department. All three turned and looked at me, two of them scattered. Not a hello, not a welcome. I walked right to the rack I needed and turned and looked at the girl who was now looking around for her associates. I had to get her attention away from the phone she quickly procured, and asked for the boots. She rolled her eyes, quite obviously, and without saying a word, went in the back and got my size. I stood there with my mouth open at the complete disrespect I was just shown by three separate employees in a time span of three minutes. I tried on the boots, and decided I was not going to contribute to a company who employees people like this woman. I knew of Nordstrom's no-shipping cost policy if they were out of a certain color. I asked if they had them in green and her simple response was "no". Laughing to myself I asked about the policy. She said "oh yeah"...??? Didn't even try to make the sale or anything. Being in sales myself I was completely repulsed by this entire interaction. I handed the boots back to her and let her know how incredibly displeased with her service I was and would buy the boots elsewhere because of that. She shrugged her shoulders and I walked away fuming. All I can think of is the fact that our malls and our young people are completely failing. Failing financially and failing at life. It made me sad and mad and I can honestly say that I will never return to another Nordstrom again. I left without my $300 boots and a newfound love of internet shopping.
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Katie P.

Yelp
Nordstrom at Easton is always a go to for me. I was in last week and bought two pairs of shoes and the salesperson was great! Once I got home I realized I might be better off with a wide in one of the shoes so I called and spoke with Nathan and he assured me he would help me if I decided to come in and exchange the shoes. I stopped by today and Nathan happened to be the person I walked up to in the show department. He searched the inventory and the online inventory to find the shoe I needed was only in a Nordstrom in CA and with the time difference they wouldn't be opening for a while. Nathan took my phone number and said he would call me as soon as the store opened and he confided that the shoes were there. He called me and I was able to order the shoes! Nathan went above and beyond. His customer service was impeccable. I ALWAYS look forward to shopping but now I will never second guess a stop at Nordstrom. Thank you Nathan!

Elaine S.

Yelp
Was so pleased with my visit on Saturday! It was my first time here (shocker i know right?!) in search of the perfect pair of jeans, while browsing thee employee, Beth, came up and helped me pick out some pairs (different sizes since i was sure what i was exactly). She was so kind and helpful! I found 2 that fit great. She was friendly and informative on the different brands/fits ect. Thank you! Will definitely be back.
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Megan S.

Yelp
Had the best experience here today! My husband and I are in town for a wedding, and we decided to get our clothes here on the fly. Michael was by far the most helpful stylist I've ever had the pleasure of working with. My husband and I are both very athletic, so fit can be difficult. Michael was very knowledgeable, and was able to help my husband find an entire outfit in less than 30 minutes! He even brought all suggestions back to the dressing room! We walked around the mall a bit looking for something for me. When we didn't find anything to my liking, we headed back to Michael for some expert advice. I am probably the most difficult person to shop with/for. I'm picky, and I complain a lot. Michael is seriously an angel and ended up finding probably 15 dresses that fit the look I was going for. I ended up buying two dresses because I liked them so much! He gave us his card and said if we had any last minute details we needed help with, to give him a call or text. Bless you Michael, you are a scholar and a gentleman.

Jay C.

Yelp
Frequent shopper at the Easton location. Went In To order a pair of shoes to keep business inside the store ($400) and saw a t shirt I wanted to pick up that was $65. Cashier looks at me and says "you'll have to wait I'm in the middle of a transaction and dismissed me immediately along with the female that was also an associate or perhaps manager as they both helped the same man with a pair of pants or something. I'm assuming because they thought I was only buying a t shirt I could wait. Put that bad boy back on the rack and will pay the extra 10 bucks to order the sneakers I wanted at Saks.
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Ed L.

Yelp
I like Nordstrom a ton. One time when I was in biz school, we were discussing retail service establishments and my prof said that Bruce Nordstrom gave his phone number out and he would answer it if you called. Not convinced, I went home and called the guy. He answered. Swear!! Big Larry aced that Class you can be sure!!! Now that was about a hundred years ago and I am sure it's different in this day and age, but I believe a similar service ethic exists there today. Most CEOs lurk behind a drawbridge and a moat filled with Administrative Assistants. You're lucky to find a Corporate HQ phone number that isn't answered in India, for goodness sake. Anyhoo, was in Columbus and all my suits were in Park City as I wasn't expecting to need one. Well, have to go to NYC tomorrow and zoomed over to Nordies. I said "clothe me" to the sales guy who was named Richard. He totally hooked me up. I'm a short guy so I am hard to fit, but he found me a suit and a coupla sets of slacks and was so accommodating in a rush to get the clothes on time. It was like a wardrobe Omakase. They were terrific. Check them out.
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Bryant M.

Yelp
I hate shopping. I'm a weird shape, so finding pants that fit right is always a huge inconvenience. The struggle is real, y'all. But I used to be able to depend on Gap for jeans that always fit--then they suddenly STOPPED. MAKING. THEM. Here I am mere days away from a two week vacay abroad, and I've been shopping for weeks for new jeans. I got so frustrated with all the 'skinny,' 'slim fit,' 'vintage cut,' and 'modern fit' options--I am none of those adjectives. I hadn't been to Nordstrom in years (primarily because of cost), but I knew if anybody could help me, it was them. I walked in, found a friendly face, and begged for help. Amal was so nice and gracious, and she didn't bat an eye when I told her my conundrum. She whisked me off to a dressing room and got her co-workers in on the plan too. I swear they brought me a dozen pairs of jeans, and everyone was so eager to help me. Although none of the ones in-store worked out, Amal found the perfect pair online and said she could get them rushed to me. I just got them in the mail, and they are fantastic! Amal and everyone in the men's department at Nordstrom were truly outstanding. I felt incredibly welcomed in an environment that normally makes me extremely uncomfortable. It's evident that the customer experience is their top priority because everyone was willing to go to great lengths to make me a happy camper. The only caveat is that Nordstrom is expensive as EFFFFFF--these jeans included. Maybe one day my $60 Gap jeans will return, but until then, I'm incredibly grateful to have Nordstrom to the rescue.
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Ryan S.

Yelp
I am usually a Kohl type of guy. Just go in, do a quick try on, pay, get to a park, bike ride, skate ice, bar, walk, coffee shop. But sometimes I do want to clean up, spurge on quality jeans, slacks, outfit, GQ, even shave! Jeans especially I can be OCD about. I could go to a small fashion boutique and deal with the pretty boy obsessed with his Instagram or the Alanis Morissette twin looking like she's composing "You Oughta Know" but no thanks. I come here. The service here is great. Never judgmental or snobby, they attend to you like a personal shopper. They give me space when I need it, but are there when I want help. They are not pushy, mean, or cold. They make sure the cloth fit to spec, measuring and scheduling mending when needed. I usually leave looking a thousand bucks. ( which is about what I pay--but it is worth it.) Highly upscale, Nordtrom has top cologne, shirts, belts, shoes and coats I have bought through the years. There also a nice cafe here, and a well maintained building. But it the well trained staff that get it five stars,
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Arlene M.

Yelp
This Nordstrom at Easton Towne Center is a bit larger than my Nordstrom in PIttsburgh so it carries a better selection. The cafe is similar but a different menu. The same is true with the E-Bar. There is a private seating area. I was browsing in search of a belt or sweater but didn't really find anything that suited my needs and the items I was looking at were not on sale. The only nice thing is that if I were to purchase something here, then I could take it to my Nordstrom at Ross Park Mall and they would take off or adjust the tax to the PA rate. In PA generally speaking there is no tax on regular clothes so that would be a savings. Also if I were unhappy with the purchase I could return it at my store. It serves as one of the anchors to Easton Towne Center.
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Courteney M.

Yelp
Apple Map hours says 9, but you closed at 8 . Please update for the last minute people in the world.
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Nicole G.

Yelp
Amazing customer service on jewelry, men's and coffee Came in this am and was greeted and got a fantastic tasting iced tea made for me by the barista! Terrific experience and would definitely rate customer service at a 10!
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Ed C.

Yelp
I bought a suit, a pair of pants, and may go back to buy more. David at Men's Furnishings was handling not just me but a couple of more people and did a fantastic job. I've never seen anyone multi-task so well. Attentive, friendly, professional and really knows about suits. Pilar was exceptional as well while taking measurements. The whole experience was awesome, thank you David and Pilar!

Ann J.

Yelp
Hate the place, the store managers, and the customer service in general. I have always had consistently poor experiences, specifically, at this store as well as other Nordstrom stores nationwide. The company obviously doesn't know what a superior customer service experience looks like although they continue to sing their own praises in that regard. To worsen their plight, a couple of Nordstrom family members located in the state of Washington have lied on a few occasions by making promises that they did not keep. As it is, Nordstrom is an average tiered retail store and really not a very good value. Do better by shopping elsewhere!
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Jane W.

Yelp
I really do like Nordstrom, but I prefer shopping online because I know that I won't get approached or helped if I am shopping for clothing. I have been on the second floor where the women's clothing is located and never been approached by anyone and then there are times when I have had great service. It's very inconsistent though. Sunday, I walked around in women's clothing and out of five associates, only one acknowledged me. I tried on clothes, but no one offered to start a fitting room or get different sizes if I needed them. However, the saving grace for this review was the cosmetics counter associate. The sole reason I had to go to the store in the first place was because I needed cosmetics, which are difficult to order online. I walked up to the Laura Mercier and NARS counter and was promptly greeted by a nice, young man. I told him what I needed and what shade of tinted moisturizer I was using and turns out, it was too dark for my complexion. He got me straightened out with the right shade and it looks great. I also needed eyeliner, but the brand I have been using, Nordstrom doesn't carry. I asked him if there was anything similar and he showed me NARS brand. It was the same type of eyeliner I was using, so now I don't have to go to two places to get my cosmetics. Awesome. As for the cosmetics counter, I have always had great experiences. Very friendly and knowledgeable associates. They don't mind approaching you either. Thanks to the cosmetics counter associates because they are the sole reason Nordstrom gets a 4-star rating.
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Kiara E.

Yelp
Even when this store is crowded, there is still plenty of space. I wish they sold more jewelry because the selection they do have is great. They also have a good selection in athletic clothing and swimwear. Their most popular section by far is their shoes, and you can find some great deals there.
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Brooke H.

Yelp
I've spent a lot of time and money in Nordstrom because they are known for customer service but if that is what you are looking for this isn't the location for you. I have never had a positive experience like I have had at so many other locations. Unfortunate knowing how the brand used to stand for customer service.

Avila B.

Yelp
I had always been a huge fan of Nordstrom in the past, well sadly those days I think are gone. Always loved the shoe department, now they NEVER let me repeat NEVER have my size in stock! (SZ 11 ladies) Fragrances could always be counted on to have something unusual that no one else carried and someone selling it who was a fragrance genius, now every new money smelling toilette water, and I do mean toilette water is being sold here and some chick with caked make up is trying to sell you something that stinks!! Still some very nice people that work here! The Cafe staff AWESOME! Chick who works at Lancôme, old lady with dark hair, not awesome! Nordstrom you still have some stuff! but go back to your old sophisticated ways!