Nordstrom

Aaron on the third floor assisted us in the baby department. This guy was heaven sent. He knew exactly what he was talking about and helped us make a decision during a very important moment in our lives. We are 1000% satisfied with his level of expertise, professionalism, and customer service.

Special thanks to Rickey and Aaron, hats off to you guys for the awesome work you do at this store. I wanted to write this review with all my heart. You guys got really great knowledge of all the items in baby section and of course more. You guys are Extremely helpful, kind and ready to go out of the way to provide all the support to ensure a customer walks out of Nordstrom with a happy face. You guys literally spent a long time with us in selecting the correct product as per our need. I have not find such service in any other store. Also, thanks to the manager there as well for being nice and helpful. God bless you guys.

I just wanted to say how amazing Zaneta was. It was almost closing time, but she was still so kind and helpful. More than that, she had such a positive energy, it’s the kind of vibe that honestly makes your whole day better.

Was recently helped by an associate that was handling fragrances. I believe his name was Jack (apologies if it wasnt). He was so attentive and helpful. Pointed me in the direction of a new fragrance that absolutely love! I had never used the brand and was skeptical but he was explaining notes and balances and body temperature vs fragrance. He hand picked the best fragrance for me! He didnt push when I said I needed to think about it and after two days of deliberation I made the purchase. I could not be happier! Big Thank You to Jack! He made my experience pleasant and was extremely helpful! Look forward to shopping with him again.

I usually loved shopping here a lot for fragrances and other cosmetics, however lately the staff hasn't been as accomodating, along with stock never being accurate several times I have gone. Yesterday a lady manning the Diptyque counter completely ignored me as I was trying to purchase a hair mist, scrolling on her phone directly in front of me. Thankfully, a much more friendly associate was able to sell me the exact fragrance I wanted. On the other hand, I have already gone twice and an item that was claimed to be in stock was actually unavailable which has been wasting trips for me. Quite disappointed with this location as of late

Dear Nordstrom Management Team, I am writing to express my sincere appreciation and admiration for the exceptional service I received from Marcus Mears, Assistant Manager, and Rick Taber, Sales Associate, in the Men's Shoe Department at the Northpark Mall store in Dallas. When I visited the store to purchase a pair of shoes for a wedding the following day, I was informed that the specific size I needed was not available in-store. However, Marcus and Rick went above and beyond to accommodate my urgent request. Despite the size being available at a distant store, they took it upon themselves to arrange for the shoes to be transferred to our location, ensuring that I would receive them in time for the event. Their dedication to providing an outstanding customer experience is truly commendable. Their efforts not only met but exceeded my expectations, and I was able to obtain the shoes I needed. Their commitment to Nordstrom's high standards of customer service is a testament to the company's values and a reminder of why I have remained loyal to the brand for over two decades. I would like to extend my gratitude to Marcus and Rick for their exceptional service. Their actions demonstrate a genuine passion for delivering outstanding customer experiences, and I hope that their efforts will be recognized and rewarded. Please pass along my appreciation to Marcus and Rick, and know that their dedication to excellence has reinforced my loyalty to Nordstrom.

I recently bought a couple of suits from Nordstrom in Northpark, and I can't praise the experience enough! This store has been a part of my life since I was a little kid, going there with my parents, and it has always maintained its impeccable standards. The store is always clean, well-organized, and stocked with the best products. What truly sets this Nordstrom apart is the exceptional staff. They are not only knowledgeable but also incredibly cool and approachable, making shopping a pleasure every single time. Compared to Neiman Marcus, this location stands out as my preferred shopping destination, offering a consistently superior experience. Nordstrom Northpark continues to exceed expectations, and I can't think of a single negative thing to say about it. Highly recommended!

THE SERVICE!!!! I spontaneously decided to buy a pair of new fancy sunglasses and WHAT did the lovely lady polishing up the new Chanel sunnies offer to do for my older pair of Chanel sunnies that were resting on my head? Tighten up the screws in the arms & adjust the bridge pads FOR FREE. I was so happy I could hugged this nice lady! The sweet young man assisting me with my purchase of my new shades was also so very, very kind - he even suggested the sunnies I ended up purchasing. I LOVE the staff at Nordstrom. Honestly so much nicer than those at Neiman Marcus.