Nordstrom

Reviewing the jellyfish cat store in Nordstrom The recent Jellycat pop-up at Nordstrom in downtown Chicago arrived with considerable buzz a chance, many hoped, to step into the plush, whimsical world that has captured hearts worldwide. I had seen the features on social media and even on the news, where staff at other Jellycat pop-ups created an interactive, imaginative experience for example, “pretending to cook” plushies or wrapping them up like little pastries or treats. It was cute, charming, and very on-brand for Jellycat. Naturally, I assumed the Chicago experience would bring that same sense of magic and creativity. Unfortunately, it did not. From the moment I entered Nordstrom, the first thing that hit me was the heat. The entire floor felt humid, almost suffocatingly warm, which made waiting nearly three hours, in my case increasingly uncomfortable. After all that anticipation, stepping into the so-called “Jellycat experience” was anticlimactic. The pop-up itself was tiny, barely larger than a walk-in closet. The layout was cluttered, with people pushing past one another just to move a few feet. It was difficult to appreciate anything in that kind of environment.The selection of items was equally underwhelming. For a brand celebrated for its creativity and variety, the assortment felt rushed and limited the kind of stock you’d expect from a clearance table rather than a feature event. Many of the plushies available were standard designs easily found online, and not even the more beloved or exclusive pieces that make Jellycat special. Ironically, Amazon and other retailers online offer better selections and prices. When a pop-up fails to offer a unique or immersive element, it loses its entire purpose. Staff energy didn’t help much either. Some were friendly and moving about, but others appeared disengaged chatting casually with security, complaining about standing too long, or simply ignoring the crowd forming around them. Organization was minimal, and crowd control nonexistent. It was clear the space and staff were not prepared for the turnout or the expectations. Pricing, as anticipated, was high that’s expected for Jellycat. But price alone isn’t the problem; it’s when the experience doesn’t justify it. The news segments and social media teasers showed a delightful, imaginative setup where shoppers got to see plushies “cooked,” “wrapped,” or playfully presented like they were part of a whimsical story. That’s what I came for. I wanted that heartwarming, lighthearted interaction the moment that makes a brand feel alive. Instead, what Chicago received was a cramped corner with plushies on shelves and very little of the fun or fantasy that Jellycat had teased elsewhere. Overall, this pop-up felt rushed, unplanned, and misrepresented. For a brand built on creativity and comfort, this execution failed to capture its soul. I still adore Jellycat’s plushies they’re adorable, soft, and full of character but I can’t say the same for this location or its presentation. Final thoughts: Jellycat should rethink not just the space but the entire concept of what they call a “Jellycat experience.” Chicago deserved better. The charm of Jellycat lies not in its price tags, but in the feelings it creates — warmth, play, and imagination. Sadly, none of that was present here.

This Nordstrom’s is absolutely amazing. So many great stores inside as well as several floors of Nordstrom’s which now includes a jelly cat store. There is also lots of great places to have food and sit down and relax. Very clean, decorated beautifully for the holidays.

jelly cat pop up , very cute . Long wait almost 2 hours . It would have been nice to see the selection they had in store before waiting in line

It has been my dream to have a cute little glass of champagne in between bag shopping and dress shopping and they have made it a reality. For every big occasion my husband and I always start with a new outfit and a glass of bubbly. We love our new tradition!

Nordstrom on Michigan Avenue proves that great service is a competitive advantage. From the greeting at the door to the final checkout, the team makes you feel cared for without being rushed. I used their personal styling service and was impressed by how thoroughly they prepared—pulling sizes, building full looks, and even considering footwear and weather. Their designer selection is curated with Chicago in mind: tailored coats, quality knitwear, and polished pieces that travel well for business. The alterations department is excellent; they explained options clearly and delivered a flawless finish ahead of schedule. What I like most is the store’s practicality—great lighting, clean fitting rooms, and staff who remember your name and preferences. They’re also strong on special orders and follow-ups, which makes building a wardrobe over time very easy. The price spectrum is wide, but even at the top end you feel value because the experience is so seamless. If you want luxury that functions in real life—meetings, dinners, flights the next morning—this Nordstrom is a dependable partner. Five stars for consistency, courtesy, and clothes that actually earn their place in the closet.

Nordstrom used to be renowned for its customer service - for the past year since returning to Chicago, I have found the customer experience dept to be understaffed and underwhelming for the most part - lines are unacceptably long and it bears no relation to the Holiday Season - Bloomingdales, on the other hand has an excellent customer experience dept and the associates are very efficient welcoming and extremely helpful. They always have at least two associates to handle pickups and returns and customers are greeted with a smile. I live in the neighborhood of both and if items are available at Bloomingdales I purchase there without hesitation.

My husband and I had the personal stylist experience with Conchita and it was an amazing day! We felt like VIPs and Conchita really listened to our desires and yet still challenged us with unexpected clothing options. My husband was skeptical but ended up purchasing more than I did! Conchita filled in for a no show stylist and never missed a beat. If you want a luxurious experience, that is free, this is the right shopping option for you. The only way I’ll shop from here forward.

Visiting Chicago for the first time from Florida, my friend and I wandered into Nordstrom on Michigan Avenue with no intention of making a purchase but just browsing. But that changed the moment we met Nic Aranda at the Hermes fragrance counter. Nic is not only incredibly knowledgeable about the latest Hermes selections, but he also has a rare gift for understanding personal scent preferences. With genuine enthusiasm and expert insight, he guided us through the collection and helped us discover Hermes Barenia: a fragrance that felt uniquely tailored to each of us. It’s elegant, distinctive, and now a cherished reminder of our trip. What truly set Nic apart was his charisma and warmth. He’s the kind of professional who elevates the entire shopping experience, not pushy, but perceptive, personable, and deeply attuned to his guests. He consumes sales professionalism and blends product expertise with intelligence, making you feel seen and celebrated. We left not only with our new fragrances and generous samples, but also with a sense of joy and connection. The store itself was immaculate, but it was Nic who made it unforgettable. Judy also assisted us that day with kindness and care, adding to the welcoming atmosphere. Her support made the experience even more enjoyable, and we’re grateful for her attention and warmth. If you're ever in Chicago, do yourself a favor and stop by Nordstrom’s fragrance department. Ask for Nic and Judy, you’ll be in excellent hands.

Very Top Notch Department store It is right next to, my hotel the "Hilton Garden Inn Chicago Downtown Magnificent Mile "on Grand Street where I stayed, Any how back to Nordstrom there are all the high-end ladies'/Men shoe Designer from: Christian Louboutin, Christian Dior, Manolo Blahnik, Jimmy Choo, etc and there even have a Burberry Boutique and Alexander McQueen Boutique and a Givenchy section. The Sales -Associate on the first floor was very helpful and friendly and I was with my cat in her pet backpack bag, I tried a sample of MCM fragrance, I didn't even know MCM had a fragrance collection until I saw it at Nordstrom that day I was visiting, MCM fragrance does smell good, This Nordstrom Department store reminds me of the New York City Flagship store on 57 street and Seven Avenue in Manhattan, and this Nordstrom is walking Distance from Jean Baptiste Dusable founder of Chicago statue and Millennium park P.S. : This is top Notch Designer store , There in competition with other high ends Department /Boutique stores : Bloomingdales , The RealReal , Saks Fifth Avenue , Bergdorf Goodman.com , Lord & Taylor.com , Neiman Marcus , Gilt.com , Macy's , Dillard's.com, Fashionpile.com , Blair.com , Century 21 department store (c21stores.com), Printemps.com ( N.Y.C location),Burlington, Poshmark, com , etc other high-end boutiques !!!! very convivent by Red line (CTA) and buses!

I usually shop the Nordstom's in the western suburbs and am comfortable with the smaller, less frenzied shopping experience. With that said, the employees are very kind! My mother is not tech savvy and she was struggling with her Nordy points, but the cashier was exceptionally kind and generous with her time, even though we were there a week before Christmas and the store was a madhouse. I SO appreciate her kindness! I wish I had gotten her name but sadly I did not. Hopefully you read this and know who you are. It was exceptional CS for my 86 year old mother. PS she used ALL her Nordy points and then some, as she always does.

I've always been a fan of Nordstrom, and they consistently deliver a great shopping experience. The stores are always clean, well organized, and the employees are exceptionally friendly and helpful. I appreciate the overall atmosphere, whether I'm browsing or buying. A couple of areas for improvement: First, I'd love to see higher-quality options in the contemporary clothing section. Some of the pieces feel a bit basic for the price point. Second, it would be great to have more staff on the sales floor. Tough to get into the dressing rooms constantly waiting. Overall, Nordstrom remains a top choice for both the shopping & service.

The staff here was very helpful and was able to get another size of a dress I was trying on for me. They have several floors and a wide selection for men and women. The bathrooms are also very clean and well stocked!

Came for the bra fitting and was pleased with Ava's assistance. She listened to what styles I was looking for and adjusted what she brought to me based on my feedback from the ones I had already tried on. Nordstrom's bras are not cheap, but if fit right and last long, it's worth it. Subtracting a star though because my friend overheard one of the associates make a comment about how none of us were going to purchase anything - a little rude to say out loud, especially because 2/3 of us did leave with a new bra...

Nordstrom is known for their excellent customer service, so it's no surprise that I give them 5 stars. Three recent incidents that made my visit enjoyable 1. I went to the 4th floor to pick up my online order. A line was forming so a personnel took her handheld device and started working the line so we don't have to wait for the counter. I was out in about 5 minutes. 2. I was clothes shopping on the three floor and went to try on the clothes. The lady saw my stroller and immediately offered me the larger fitting room. Once I was done, she got me the larger size that I requested while I waited at the register with my stroller, and she checked me out. 3. I stopped by the le mer counter to look at the products. I'm a minimalist, so I don't know anything about most of the product. Nia patiently explained to me the differences. No rushing or feeling talked down to.

Nordstrom never lets me down and with all honesty, I prefer online shopping but when I do go in, I love that it's clean, spacious and has a bar! Stopped by for a few drinks mid shopping with the crew and WE all were pleasantly surprised by the service and boozy drinks! Check them out!

Nordstrom on Michigan Avenue will always receive five stars from me. Where else can you shop and enjoy a cocktail and receive naughty notes for doing all of this? I will be back. See you soon.

I love this Nordstrom. Four beautiful floors with so many extras . A coffee shop on the main level, a bar on the 2nd floor, and a cafe on the 4th floor. The lounge in the women's restroom has comfortable and stylish seating with outlets to charge my phone. Customer service is always excellent. My favorite is their FREE personal stylist service. Book an appt. Tell them your age, size, style, and budget and they'll pick out clothes for you with zero pressure to buy. I have no idea why more people don't take advantage of this. Don't sleep on this, my friends. Entrances are at N. Michigan Ave through the Shops at North Bridge mall or at the corner of Grand and Wabash.

Another horrifying experience with Nordstrom's! my 85-year-old mother wanted something from the store so I bought a $40 E gift card for her but because she put in the pin number wrong a few times because they are the size of a flea now she cannot use the card. It's on some kind of list and I have spent the past four hours trying to get her off the list. What happened to Nordstrom's? Oh my God it's unbelievable that the store that used to be a luxury experience now is garbage.

Nordstrom's shoe section offers a commendable variety, catering to diverse preferences. The range encompasses stylish and functional options, ensuring there's something for every taste. Prices are reasonable, striking a balance between quality and affordability. The staff's competence adds to the positive shopping experience, as they are helpful and knowledgeable. Overall, Nordstrom's commitment to providing a well-rounded selection of shoes, coupled with reasonable pricing and attentive staff, makes it a reliable destination for footwear enthusiasts.

dgtistrrvwsmb@nordstrom.com. As instructed, I sent a copy of the review to the email above so far received no reply also left a voicemail for Peter Nordstrom, and Eric, Nordstrom, and Seattle store. The voicemail says it's theirs, but it's got a woman's voice I'm assuming they got the voice message but I received no reply from them . I have also spoken to past employees in Nordstrom snd other customers of Nordstrom Who said the store decline tremendously And all are stunned, but what they did to me and how they treated me but they all said they're not surprised because that store declined tremendously I have no respect for that store.

I have been on hold with Brian employee # 91225673 90 minutes who claims he is waiting on his supervisor. He is rude as he'll I don't know if I'm talking to Donald Trump or Comcast. He intentionally placing me on mute trying to piss me off. Macy service is the worst ever. BTW he abandoned the call.

I have a vacation coming up & haven't flown for almost 7 years. WFH has made me lax on attire & any woman can agree... finding the right pairs of jeans is an undertaking. It can be a lot of trial, error, & hopping in a fitting room. I also needed make up as the shade of foundation & concealer I had, was more of a summer shade. Being home all the time = being less tan. I used to like shopping but now, I hardly have the patience. After enough internal whining, I stuffed myself into an Uber & arrived at Nordstrom. Haven't been here in ages but was hopeful I'd still receive the great service & selection I did long ago. (While Old Orchard was closer to me, their service was poor & really soured my experience.) I'm happy to say I did. Sandy was extremely helpful with finding "that pair" of jeans - she understood my needs. I must've tried 8-10 different pairs of varying brands & ended up getting 2 I was absolutely in love with. I would have a third, but there wasn't a lighter color available at this time. I'll surely be back though! Afterwards I headed for the MAC counter. I am by no means a make up person & will wear the bare minimum but what I had at home was just not working out for me. I was super happy when I was approached first - Nicole was really warm & friendly! I asked for help finding the right shade of foundation / make up. She found tones I was really pleased with - I was shook. I am a potato at home but I needed help de-potato'ing for my trip & just looking more presentable in general. She felt this, lol. If you're pressed for time or just dreading the struggle of shopping, I definitely recommend this location. The staff is amazing, helpful, & genuine. I'm actually looking forward to coming back!

This was my first time shopping in a Gucci retail store and it felt like a real life Pretty Woman experience. My friend and I were visiting from out of town. She purchased a bag and I purchased a pair of sunglasses. Christine Young was very accommodating. However, it is very clear to me that these employees work on commission after I texted her inquiring on how to return my sunglasses, which I loved, but were just too big for my face. They kept sliding down and would have been super annoying. It took an email and a text before she responded and, even after that, I had to follow up to remind her to send me the return information. Then it was like pulling teeth to get a response. Perhaps the most irritating text response was in response to my question "Will I see an email or just received a notification when credited back to the card?" Her response was "ok thanks." If I were inquiring on how to PURCHASE something, I know the texts would have been responded to with more care. After confirming on a Friday that the package was received (again due to my follow up I did not receive any notice), I called the store the following Tuesday evening as I had not received anything back on my card. After a brief hold, a manager came on the line, apologized, and said he was not sure what happened but the had the glasses and a return had not been processed and that he would take care of it right away. I do feel that if I had not followed up a few days later the glasses would have magically made their way back to the inventory and it would have been my word against theirs that they owed me a credit of nearly $600. Moving forward I will make my purchases online where I would have more peace of mind in the return process....and not been made out to feel lesser-than for returning an item that simply did not fit. Extremely disappointing.

Stopped by and went to a few different sections of Nordstrom. They lack a lot considering how many floors it spans over. A few sections I went to, no one bothered to come over to me to see if I needed help. Stopped in the Tom Ford fragrance section and the staff was friendly but not very knowledgeable.

Ken did an outstanding job as customer service on the fourth floor. My package was bulky and he wrapped it up with a coworker so I could carry it on the bus and more. He needs a raise!

This was my first time actually shopping in a Nordstrom and not just walking through it. I was shopping for a dress for a wedding and was in town for a conference, so I was shopping on my own. I was actually surprised by how size inclusive it was for the women's section since I am not familiar with the layout that Nordstrom's usually has high, can be anywhere from a large to 0x depending on the brand. (14/16) There was like a specific plus size area, but it wasn't labeled as such and had several brands that were also on the other areas in that place. Many brands also had a size XXL I ended up finding a total of nine dresses to try on that were in the price range of 150 or less there definitely were a few that were well over $300 that if my budget fit that I definitely would have tried on but I didn't want to even try them on because I can be a bit impulsive sometimes. The staff was very helpful when I was in the dressing room. She checked in on me a few times to see if I need a different sizes and also helped me zip up one of the dresses that I could not get zipped all the way. She was also really patient about me checking out because when it came down to it I had five dresses that I liked but only wanted to leave with 4, so I was waiting for friends to get back to me with their opinions on my phone. Overall, I had a really great experience at this location .

Four levels of the finest shopping- well, finest if you're from a fashion desert like me. (Maine) I loved that the entire second floor is dedicated to men's fashion and the sales staff throughout the store were very helpful and kind. Stay at The Gwen, a hotel connected to the mall, if you like to shop, I highly recommend it. The cafe was very busy but good, I was able to get a coffee pretty easily and there was lots of seating. I highly recommend!

It's near my hotel and my inner voice said "walk back out. Your wallet doesn't need this". Seriously best Nordstrom! Customer service is amazing, store is well organized, and buyers have impeccable taste.

Horrible store , they did not deliver my package and did not refund my 400 dol!!!!! Shame on you !!!

- clean - tons of space for Nordstrom cafe - excellent Nordstrom eBar - professional employees who were eager to help - tons of inventory Excellent Nordstrom store overall. The mall is dead, but this store is thriving with their eBar and Cafe.

Enjoy the restaurant, an enjoy shopping, clothes, shoes, purses and the amazing jewelry! It's always clean and your sales staff are all so helpful! The

I am a big Nordstorm shopping because of the nordy rewards from my card. This Nordstorm is huge and possibly the biggest one I ever visited. They're 4 floors and they even have a bar on the 2nd level. I think that it very unique and cool besides the typical EBar in which they have too. My boyfriend made a special trip here to go to their bar. I love the fact that I can use my Nordstorm card and earn the points. Due to COVID seating is limited. Its a nice spot to chill out. Definitely good idea for men who will opt for a drink at the bar and watch the spots of the TVs while the women shop. Creative! The only Nordstorm I seen that have this. This Nordstorm stands a part from the others I have visited despite its bigness. I highly recommend stopping here for some shopping and drinks all in one stop. Last but not least stop by shoe shine and see Alphonso. Great guy and good at what he do. Tell him Rochelle and D from Miami sent you.

Shoe shopping at Nordstrom is always an entertaining experience. We love shoes, and their selection never disappoints us. While I didn't find anything for myself today, my kids both walked away grinning for ear to ear .

I very rarely go shopping at brick-and-mortar stores these days. Online ordering is super convenient and I don't have to deal with people. Also, in my opinion, customer service has gone way downhill lately, especially post-COVID. However, I visited this Nordstrom location in person twice in the past two weeks. I also contacted them once by phone. There really are no words to express what wonderful service I received at every touch point, from in-store sales associates to cashiers to the alterations team to the people who answered the phone when I called the store. This is the kind of customer service Nordstrom has always been known for, and that I felt had been slipping when I visited other locations in recent years or dealt with online or phone customer service. Truly, I am so impressed and will start being a frequent in-store customer again. Thank you for your overall awesomeness.

Hi I'm Sj I really don't like writing bad reviews, and I'll change it if I'm assisted with the issue, but we'll see. Basically, this is my first time shopping at this Nordstrom location (only shopped at another location once.) I was shopping for a few last minute Christmas gifts and was excited when I found what I needed. I proceeded to order the items online and I selected to pick them up myself. I thought it was great, I could get off work and go pick everything up and get home to set them under the tree and be done. NOPE! As you can see, I received the confirmation email at 2:43PM, so I ordered everything before 3PM. The email had no estimated time for pick up or anything listed. I got off of work at 4PM and decided to wait around until I got the email to pick up my order since I was already close by (20mins away.) I called before leaving but got no answer so I just went to the store. Imagine how annoyed I was when I finally decided to go to the store, and still hadn't received not one update regarding my order! I went in and thought maybe it might be ready but the system isn't updated, NOPE! The representative told me it still wasn't ready yet, and that was around 6PM. I left very annoyed and proceeded to wait around in my car and do some deliveries for Uber just to past time. I continued to check both the Nordstrom App and my email, but I received not one update! Lastly, I made it back to the store at 8PM and decided to wait a bit more. Finally I decided to call again at 8:10PM but that was the call care center and they said to call the store directly so I called the store at 8:13PM to see if they could update me. Not only didn't they update me, they couldn't tell me anything about my order! I ordered 5 items, and only 2 were to be boxed. The representative was only able to suggest that "I come in and shop for everything then cancel the order whenever I finally get the email." Honestly what type of assistance is that?? I understand it's busy due to the holiday, but you shouldn't have an option for same day pick up if your establishment can't fulfill the order request!! I should at least be able to pick up the items that are ready or something but nope. I'm really praying that my order is ready for pick up by 4PM tomorrow when I get off work again. It shouldn't take 7 HOURS and longer for an order of 5 items (shirts) yet here we are! Very disappointed as a first time customer at this location. SMH

This is one of the nicest Nordstrom's I've ever been to. This store is the role model for the Nordstrom name. Like, next level fancy. The store is immaculate and service was totally on point for Nordy. They had so many make up chairs! They also had so much nice, plentiful, well stocked inventory. The store was so festive and employees were buzzing about everywhere. 1st floor ebar!! 2nd floor actual bar!! 4th floor Nordstrom Cafe-this makes me so happy since many other Nordy's have changed their signature Cafe to joint ventures w various restauranteurs. I do not like this change, I love Nordstrom Cafe! We bought two pairs of shoes from a very helpful, well spoken man w a warm accent (some type of Caribbean maybe?), and great clothes/appearance/service . Again, great Nordstrom level service! Would highly recommend this store when you're in Chicago!

I really like this Rack!  The shoe manager is amazing and incredibly helpful, as is all the employees.  I love the free parking, and they have a great selection as compared to other locations. They sell great brands here for pretty cheap, and for a Nordstrom Rack, this location is pretty clean. The workers here are very nice and I've never had a problem with anyone. Most have very friendly and personable personalities. Wait until they have additional discounts off that's when you find the best deals. Their shoe department is awesome. They sell Nike, Adidas, Michael Kors, Steve Madden, Hunter boots, Converse, and much much more. I bought Nike shoes for only $60! So worth it! But store was a bit disheveled, I know sometimes they just cant keep up with the mess customers make.

Kinda a boring store in a fancy mall. We might rename it Snored-strom. This is a fancy department store as part of the massive high-rise North Bridge shops which is basically fancy shopping on five or six different levels. Finding parking around here is an absolute nightmare but if you can get in here and you have money to spend then it's a pretty cool Mall. Lots of escalators and stairways and hard to find things but then it's hard to find love so what's the difference. Nordstrom as you may know, is old school bougie shopping. They have lots of luxury brand items. They also have more affordable brands. They have tons of shoes and clothes and home decor. They have lots of bling jewelry too. Their employees are always nice when we drop in. This store was no different. But Barbie said she was bored in here, and she rarely says that in department stores. Not sure if it was the prices, or she was just in a bad mood.

I went here with my Mother and Ivory Epps in the women's apparel was such a great help! Knew exactly what I was looking, knew the names I was looking for, gave me several options and helped to put several outfits together!! Go see her! Same with Wuyi in the shoe department!! I will be using these two to help me quickly get my in store shopping done!!

Nice store, a lot of great and expensive brands. The personnel is very attentive. Fancy

While this one is larger than the one in the financial area, it didn't seem to have interesting stock, and by that, I mean cute stuff on super discount ... not the fake sale prices drop from say 179.00 to 89.00 for a dress. I'm talking $45 or less for same... tbh, not much of interest even at the default suggested retail price at this location. I'm pragmatic, and fussy stuff is just not something to be wearing in 90 degree weather... even for work. Thin, simple tailored with great patterns and shape, but not in any way clingy or thick materials or ostentatious. It was a way to spend some time, but not productive.

BUYER BE WARNED: A great brick and mortar store to shop in for inspiration but I do not recommend buying onsite. If they do not have your size or style in stock, then sales associates may order the wrong items for you assumingely for commission's sake. You probably can save time and money buying online once you know what you want after shopping onsite.

Magnificent Mile Shoppin'! This department store is the biggest tenant in this little mall right on Michigan Avenue, just north of the bridge to the Loop. It's got a fantastic location that looks classy, bright, clean and upscale. Coming up in here, we were looking for gifts. We had to go up a few levels of escalators to get to the proper department, but as we ascended through the department store, we saw that the middle area opened into a large atrium that was naturally lit and filled with colorful artwork. Cool! The staff at this Nordstrom was on point. They promptly asked if we needed any help, showed up to the proper area, where we had a deep selection. The clerk let us know about upcoming sales events, and was great about getting everything rang up with even more suggestions on what to get. It was a nice shopping experience! If you're not so picky, there's also a Nordstrom Rack down the street from here.

My husband and I went downtown to do some shopping today, and I wanted to stop by the lingerie department for a bra sizing. I went here a few years ago for one and had a positive experience with the rep who helped me. I got to the register and approached the associate carrying a brown fanny pack across her chest. When I asked her for a quick bra sizing, she looked around and then said I'd have to wait 10-15 minutes because they were short staffed. I told her it was fine and that I was willing to wait. I killed time by walking around and checking out their merchandise. Well, this particular associate was a few feet away from me standing around and talking to other customers who were stopping by. Eventually, she came back, walked me into the dressing room and told me to take my shirt off before closing the door behind her. I stood there for like 10 minutes while she catered to the lady with a Louis Vuitton bag a few doors down from me. I then heard another rep come in with a customer who wanted to get sized, and she was taken care of right away. I decided to leave because I wasn't going to deal with the nonsense any longer. Had I told the associate I wanted to get sized because I wanted to buy bras or carried an expensive designer bag, she might've been more attentive. I was going to buy something but decided to take my business and $ elsewhere. I've had great customer service in the shoe, makeup and accessories departments at this location, but I'll never ever shop the lingerie section again!

Unfortunately curbside pickup is disappointing. Curbside pickup touts delivery of your package "shortly." This works for the person arriving after me, but not for me. I've been waiting outside for 40+ minutes. Nobody has brought my order out to me. Now, it's time for me to cancel this service from Nordstrom as unreliable. I received a call back from an employee, but the call went dead. The person came out with somebody else's order. I called back, my order was discovered, and the update given, "I'll be right out." 10 additional minutes....zero on the package and zero on an update!

Nordstrom is awesome as always! They always retouch each floor and the service is amazing. Everyone always has a smile on their face and ask if you need any help. They also had rotating art exhibits and live music! The selection of clothing is great and the Nordstrom experience never disappoints. If you are into scents, they now have a Le labo specific booth as well! Make sure to swing by and check it out.

I went here for the Dior's exclusive backstage services from Yelp and I did receive a makeover, however, I was not happy with the makeover that I received. The person who did mine put on six times as much makeup as I normally wear, and she used a style that was probably at least 20 years too young for me. This Nordstrom store is actually at the end of the mall. It is a multi-level store so be sure to check out the other floors, there's even a cafe on the second floor. The store is spacious and uncrowded with lots of employees who are eagerly waiting to help you. There is a huge makeup / fragrance department in the store I suggest if you're a female take the time to get a free makeover you might just discover your favorite new product.

Don't trust these people. I had my wallet Stollen and the people who stole it tried to charge 4 different credit cards on 3000 dollars worth of stuff one being a well known LARGE tech company credit card and didn't think oh this is weird..... someone is in on these people scams and helping them steal. Tried to call to see if I could let the manager know and kept getting hung up on. Sketchy place

Amazing retail store, where my mum and dad can shop safely and all the great brands they love!! This is a very dog friendly store where people welcome me - friendly reminder to always take the elevator if you have 4 paws like me! Thank you Nordstrom for always being so AWESOME!!

I love Nordstrom and their services in general. But not this one- I ordered a replacement strap for my LV from the store located in at this Nordstrom location (at Grand Ave, Chicago). I stood there for almost 1.5 hours before they could locate my record and finally place the order- this was in Aug 2022. I received an email from them in Sep 2022 saying the order is ready for PU. I took out time to go there, again the staff took around 1.5 hours to locate the record- told me that the strap is somewhere in the store but they cannot find it. I was told they will ship it to me- I confirmed my address and phone details. It's now Jan 2023, and I still haven't heard from them! I think I might get the replacement strap in 2024 now- if I am lucky!

I purchase mostly fragrances, candles and skincare from here. Parfum de Marly's Habdan, Layton and Athelia... my forever go-to's. They are the sexiest of perpetually lingering scents. The manager, Anthony, has consistently assisted me in fragrance purchases. Parfum de Marly, in Habdan, is not available online, and must be purchased in store. Nordy's is the only department store to carry this line... and usually Anthony recommends a new third fragrance to include in my usual Habdan and Athelia purchases. The Layton, newest scent, was VERY sexy, and is now a (third) new staple. As per skincare, I am a devout fan of La Prairie skin care, but occasionally purchase select items from various lines: Dr. Obagi, Chantecaille, Dr. Dennis Gross, and Kate Somerville. As per candles, I have received various candles as gifts for my new home by the lines of Jo Malone (peony and blush suede; orange blossom), Voluspa (grapefruit and huckleberry), and Diptyque (Berries; roses centefolia; roses damascena). So, once I burned most of them, and enjoyed the fragrance they emitted throughout my home, I purchased some of my own: Diptyque: L'Elidet Jo Malone: Wild Fig and Cassis; Myrrh and Tonka (very relaxing!). Volupsa: Gardenia 3-wick (beautiful fragrant and tin!) Customer service is always of excellence. Thank you, Nordy's!

An example of dying retail: In person they have some of the worst customer service. Who the hell would go in store? Order online for pickup, good luck that it doesn't get canceled. Order online for shipping, good luck that it doesn't get canceled. Some of the fastest degradation in services and of the overall Nordstron image. It's bound to become another Macy's with 365 days a year of meaningless and lackluster sales as the only means of luring customers. I see the desperation. Did you see the Anniversary Sale? Sad. FYI prices of many items stay at the same Anniversary sale price even after the sale is over. Talk about deceptive practices when the sales flyer clearly says prices go up "after Sunday." THEY are LYING.

This store has rapidly descended! I have to search for a sales associate, meaning someone who will disconnect from their personal pass times, to help me. The product knowledge is lacking, customer service is non-existent and the sense of a sharp image is not a priority for the sales associates at this location. Thank goodness I have other shopping options on Michigan Avenue. Can't imagine how difficult it is for Nordstrom to hire a store manager who has experience in retail customer service.

Nordstrom has always been my go to department store. But this location has definitely stood out to me. Thank you to Robin in women's apparel for her customer service. I came in here looking for a black top and she went above and beyond to help me find the right top. Robin reserved a fitting room for me and added additional items into my room. I tried on over ten tops and robin was always there with a smile to assist me with all needs. Thank you Robin!

My favorite store from all the side. The shipping, the store is clean, there items are good Quality The best customer service I have ever seen in the United States.

The quality of service has gone down tremendously at Nordstrom on Michigan Avenue which has been so disappointing as a lifelong Nordstrom customer. I went shopping on a Saturday and while it was busy, it wasn't too busy where the sales associates were swamped. I was not greeted or helped in the women's designer shoe section not in the men's shoe and clothing section. There were available associates and they couldn't spare a smile or a hello. Finally after 30 minutes into being in the store, A nice children's section associate said hello and offered assistance. I cannot say enough great things about the children's section!

While this is actually a review of Cafe Nordstrom, Nordstrom (the iconic store in The Shops at NorthBridge), would receive five stars from me! The Cafe, is located on Level 4 and accessible via escalator and elevator (closest entrance/exit is at Wabash between Grand and Ohio), and is bright and cheery with most or all seating in booths. For a cafe, it has a large menu with lighter fare and some hearty mains. They also do both carry out and delivery through DoorDash. I ordered takeout of the burrata and tomato salad and a bowl of their homemade tomato soup. The salad was fresh although on the small side for the $12 price tag. The soup was stellar - you could taste that it was homemade, seasoned perfectly and came with a seasoned toasted piece of bread that I used as a crouton. The cafe was closing when I went to pick up my order, but a server noticed me waiting right away and quickly brought my bag of food. After I arrived home, I was a bit disappointed with the size of the burrata salad, but thrilled that the soup was still piping hot. Unfortunately, the lemon ricotta cookie I ordered was not in the bag, which is the other reason for the missing 5th star. Overall a nice, lighter dinner that was made well and delicious. Cafe Nordstrom is a pleasant surprise.