Jessie L
Google
Extremely rude staff and bad experience!
I purchased full-price makeup product from Nordstrom online, and the Nordstrom return policy shows it can be returned to any local Nordstrom or Nordstrom Rack store, and the exception is Fine Jewelry and designer items.
This is the only one store located in Wichita, so I have to return my purchase here. However, the manager here, which is a short haircut woman(She said she’s the only one Manager here),She refused to follow the Nordstrom return policy and said she only follows Rack’s Policy! She behaved so rude! How could you make such a rude person be your manager?!
I purchased from Nordstrom, Not from Rack! Should you follow the Nordstrom’s return policy?! Isn’t it a common sense?! Worst experience! Low quality service!