Norio's Japanese Steakhouse & Sushi Bar

Located in the Fairmont Orchid Hotel, I had high hopes for a great experience. Staff is fine, but service was quite slow. I expected more for ambience, but just slightly better than a diner. Food presentation is very good, but the flavors are average. If you're looking for a fine dining, romantic evening, this ain't the place.

Food and service was great, however our waitress told us they were permanently closing as of September 3rd 2018 to make way for a new restaurant.

Ordered the all you can eat. Wasn't really worth it in my opinion since they only serve half a roll each time and there's like a 20 minute delay between each request, so you'd be full by the time the next plate comes. Had the lobster roll and wagyu beef rolls, but didn't think either one goes well, served in that form. Dragon rolls, bake muss, and the double crunch were tasty. So I'd definitely order that separately if I ever get the chance again instead of getting all you can eat. Don't forget the free drink included with the resort fee. Service was excellent.

Friendly staff and excellent service. Conveniently located on premise of Fairmont Orchid. The food served is quite lack luster, though portions are large. "Grilled wagyu beef" has no evidence of being grilled, it's rather a subprime cut of slow cooked/braised meat. The sauces are just soy sauce infused with various flavors, which may be interesting to those new to Asian cuisine. Overall the ambience is OK, but the food feels lacking soul and passion.

We are here simply because we were staying at the Fairmont, and I wouldn't go out of my way to go here. It was good, but very pricey for what you get. The sushi was okay but definitely not the best on the island.

Nice location and service. The unlimited sushi rolls were a good deal and the ribeye was very tender. The cocktails were solid.

Food was poorly prepared. Bad sushi, oily tempura, cold fried calamari, room temperature oysters. The drinks less than basic. Don't waste your money. Rip off.

The food is quite ok. But for the aspiration and price level of this restaurant one should not be waiting for 15 minutes if you have a proper reservation. No further complaints very friendly staff.

Food: Great Service: Great Ambiance: It's a little dark for my personal taste after sunset, and our first table was full of ants, so we asked to be reseated. But overall, we had a great time. The chairs are comfortable, the table is stable on its four legs, no shaking. One thing: don't order coffee there. They claim to serve 100% Kona, but it tastes like a very bad and watered-down drink that only smells like coffee. Avoid.

Where to start? Food, Service , and ambiance gets five stars. Matcha milk bread Starters to share: Bincho roll Hamakua Macadamia Nut Shrimp Pork Belly Fried Rice Entrees to Share Ribeye Tiger Prawns Chicken Yakitori Ali'l Mushroom Desserts Japanese Cheesecake Chocolate Mochi That is what we had, the food came on time and everything was great. What can I say we were all satisfied. Staff was efficient and this is a place to be when in town

Was a fantastic ambiance experience in the middle of the hotel. Ordered the combo traditional plate over hot coals. Food was tasty and delicious just felt a little light on the portion size. Wagyu appetizer was fun and tasty, my wife and I shared the edamame When we got the fried rice order, this was when we felt satisfied and stuffed Service was a little slow, do not know if this was intended or new staff, we had trouble finding ours when we needed her. Only two tables were going including us at the 6pm time.

What a great last dinner on a beautiful island. The setting was perfect , patio seating with the tiki torches lit around us. The smells of the charcoal grilled food, made me hungrier. We ordered the wagyu beef on hot stone. The Tradition grill - we d as put the small one. Lobster appetizer, and mochi for dessert. This was on the pricey end, however worth the experience.

Everything we ordered are absolutely delicious!!! This is located inside the Fairmont hotel, can park at the hotel guest parking for free. No tickets needed. They do require reservations so make sure you call ahead of time to reserve. Highly recommend the traditional skewers!!! All skewers are super delicious!! The pork fried rice is also very good. Great service and definitely a must try Japanese place in town!

My first impression was undesirable when the hostess told us it would be an hour wait for our party since we didn't have a reservation, despite there being plenty of open tables. I subsequently went on open table and made us a reservation within ten minutes...we went back a few minutes later and were seated right hot away. I don't know what was up with that, but that hostess must have felt silly. Ambiance: the outdoor seating section is beautiful at the Fairmont resort. The seating area is surrounded by tiki torches at night and the gardens of the resort. Service: our server was great at explaining the menu items, however she didn't check in on us very often. The staff was accommodating of my shellfish allergy, but brought out all the food at once. I would've preferred the courses to be spaced out a bit. Food: We orders the tiny crispy rice to start, which was very fresh. We got the Robatayaki traditional experience for two, which was fun and included two small skewers of each protein and vegetable over a grill. It came with some sauces and spices, but I had to ask for an explanation of those. It would've been helpful if they suggested what protein to pair each sauce with. The experience came with white rice, but we chose to upgrade to pork belly fried rice. The up charge for this was $25 and quite a bit more than we were expecting. It was very good though and a large bowl. The steak skewers were well done. My husband loved the shrimp skewers, which happen to be the one that I couldn't try. I think the mahi mahi was next best. Pricing was expensive for what you get, but you are at an oceanfront resort.

Go to the bar. Ask for Christian and ask him to make "The SurfRyder". This drink is tasty, smooth and dangerously good. Trust me you won't regret it.

This place is gorgeous and freaking delicious. I was almost scared off by haters, even though the menu looked great. I guess some things can get expensive. But what I got was filling, interesting, healthy and flavorful - in a really pretty setting at the Fairmont Orchid and with great service from Jayson and others. (Efficient & with aloha!!) My cocktail was $26 - but for that price it better be worth it. Highball with luxardo bianco, champagne & elderflower. YUM. ROOT VEGETABLE SALAD: HUGE & tasty and healthy for $16. A bargain EDAMAME: nothing special but it's what you expect. CRISPY TUNA app: YUM. I'm full between that and the root vegetable. Other things we got: ASPARAGUS ROBATA: delish and with a super sauce. WAYGU BEEF on the rock: yes, this is an expensive product. But it was a little small for $32. They liked it though. WAYGU SHORT RIB DONBURI: one of the better values. A filling and tasty option. $36 I think (this is a fancy fine dining place so that's a bargain when other restaurants at this and other hotels have entrees $50-70). SALMON skewers: not huge but tasty for 2 of them. We might order more, but I had to review to counter the haters. One of our tastier and most beautiful meals! Definitely recommended. (PS: we also got the chicken and ribeye robatas. They're tapa style and not huge, but I'm told they're very tasty! Fam is like nom-nom).

I came here for a group dinner, and let me tell you--I've been to weddings that were less magical. Normally when someone says "group dinner," I start emotionally preparing for watered-down drinks, chaotic service, and someone crying in a bathroom. Not here. The mixed grill was sizzling perfection--so good I would have tackled someone at the table for the last skewer (thankfully, I didn't have to, but I was ready). And don't get me started on the cocktails--they weren't just drinks, they were moods. I ordered one that I'm pretty sure gave me a small spiritual awakening (thank you Naomi for the recommendation). The service? Impeccable. The servers were like hospitality ninjas--gliding in and out, refilling glasses, answering questions, keeping us all happy without ever breaking a sweat. It's hard to keep a large party running smoothly unless you're a cruise director or a kindergarten teacher with tenure, but they did it flawlessly. Now, I must give a special shoutout to the mango sorbet. Unlike a recent incident at another restaurant that shall remain unnamed (cough frozen sadness on a plate cough), this sorbet was the real deal--tropical, refreshing, and proof that the dessert course is not to be skipped. I left full, happy, and slightly wondering if I could just rent a cot and live behind the bar. Huge thanks to the hosts for including me in a night filled with great company, phenomenal drinks, and truly memorable food.

We went to the restaurant for our last dinner at the hotel. It was pretty pricey. The food presentation was like art work-too pretty to destroy.

Ok so the ambiance is top tier in the fairmont orchard hotel and honestly it's this ambiance that gives my review all its 3 stars. We ordered an awful a salad the seafood 'experience'. The salad was overdressed and though the ingredients were fresh it tasted like a mouthful of seawater. The seafood experience came out like kebabs of shrimp, a lobster tail and 2 different fish. The lobster was over seasoned (a trend?) and it's not that the fish were and shrimp were bad, they just weren't anything. I couldn't wait to get the check, which took forever, because--surprisingly--the service was not top tier. Also the old fashioned tasted like pure sugar syrup, no craft. Do not recommend.

Went for the breakfast buffet, lots of selection, Loco Moco, breads, rice, tater tots, made to order omelette, all decent, definitely over priced and $50.00 per person especially for breakfast. Wouldn't go back for what it is at those price's, service was ok.

Delicious! Tuna crispy rice and pork belly fried rice are a must! Extremely nice wait staff and stunning view and sunset.

Beautiful setting, surrounded by torches lighting up the night as the sun set over the ocean. Wonderful music piping in from the nearby lounge. Started with the sake flight, which was quite tasty and varied. We ordered a mix of appetizers to share; macadamian nut crusted shrimp, hot plate beef (fantastic!), crunchy rice spicy tuna and the gyoza. All were delicious, full of flavor and presented wonderfully. Pork belly fried rice came with an egg on top that we mixed in and it was the best we had on the island. Ramen was good but not great. Noodles were good, broth was okay and toppings were meh. Pork belly a bit too fatty. Service was excellent, everyone was friendly and attentive.

Located in a beautiful Fairmont Orchid so our expectations were high. The sunset view was gorgeous as we walked in and the torch lighter was blowing the conch and lighting the torches. That was very cool. Our table for 6 was ready on their patio overlooking the gorgeous grounds. Unfortunately it started to rain shortly after being seated. Not one server came to help us move, and they were plenty. We got up and moved ourselves to a covered table. Had to ask for them to bring over our place settings. It was dark. Had to ask them to bring table lights. Noticed another table had to ask for lights as well. My Pimms Cup cocktail was underwhelming to say the least. At $20 something it was garnished with a huge chunk of lemon. The chopped fruit was missing. Isn't this the Fairmont? Mentioned it to the manager and she said? "Thanks, that's good to know." 2 diners enjoyed their miso mahi bowls, 2 diners ordered the sashimi plate for their dinner. It came all on one platter so we sent it back for them to separate. In their defense it is a sharing type of concept. The sashimi was delicious and we even ordered more. The final 2 diners shared the Binchotan grill. It was a fun presentation and yummy. Just be careful because if you leave your skewers on the charcoal too long they'll be overcooked. Overall the experience was meh. I don't think one server ever smiled.

The atmosphere was so serene..we sat outdoors, there was no house music blaring just the sound of the ocean, trees rustling in the breeze.... Our server, Pomai was super attentive. Answered our questions, made sure our glasses were always full, we were celebrating our anniversary and she made us feel celebrated ! We ordered the traditional grill - oh my word, it was so delicious, the meats were tender and flavorful. The fish was not dry and the shrimp was heavenly. The one order was enough for two to share, it came with one generous serving of white rice and a couple sauces and spices. As an appetizer we ordered the shrimp. It was perfectly salty sweet and the crunchy fried texture was delish! It had a creamy sweet sauce with sprinkles of green onion on top. The lychee saketini was a delight to the senses....the lychee puree was not overpowering and the sake was a beautiful addition. The cheesecake was made Japanese style- more bready than cheesey. I wasn't a huge fan of the texture but the presentation was beautiful. 10/10 recommend this place . We didn't take the kids but if you did there is a big open space of grass that is within eyesight of the restauraunt ;).

We were unfortunately a little underwhelmed by Binchotan. We are staying at the Fairmont for our honeymoon, so we decided to go here for our first dinner while we're on vacation. The menu online looked great, and when we sat down, we loved the vibe-- the weather was great outside and the torches helped set the mood. We ordered the tuna crispy rice for an appetizer but replaced the spicy tuna with ahi tuna even though we were told that might make it take a little longer, but it was well worth it-- our appetizer was phenomenal, and I could've just ordered 2-3 of those and been set. However, we ordered ramen and sushi, and neither lived up to our expectations. The ramen didn't necessarily stand out from any other ramen I've had before, especially because the broth had little to no flavor. The sushi also had some unique twists, which sometimes I can get behind, but they definitely took away from the flavor of the actual fish in the sushi. We decided to get dessert to try to make up for it, but did not enjoy the matcha green tea cake (even though we were expecting to), as it was very bitter and rich. This was all paired with the fact that our server made themselves scarce the entire night, and we found ourselves frequently without water or waiting to order our next course for long stretches of time. While the ambiance and our appetizer were both great, we were kind of bummed that it went downhill after that.

I had a Charsu pork Bano Bun and a Chichen curry entree. The pork was good but the bun was greasy. The chichen curry was just bad. The meal came out a minute after I received the appetizer. The waiter was fine but inexperienced. It was fathers Day and the place was still empty. The other restaurants at the Orchid were full. This seemed to be an indication of was the guests thoughts are on this place. I see that some people have enjoyed their time here, but I didn't.

This place is in the Fairmont hotel, which is heavenly in itself. We came here for a late dinner with our kids, they have an excellent kids menu! The service was 100/10, the food was good but could be better. We got all shareable items, great for feeding a family of picky eaters!

While the service was okay and the views were great, the food was something to miss. One number of my party got the Mahi Mahi, which tasted fine but not amazing, not to mention the portion size was also small. The sushi was pretty bad and the raw fish was really fishy. The best thing that we got was the Japanese fried chicken which was pretty average of not below. The food at Binchotan is expensive and not too great, so it's a place you could definitely pass on, unless you really want Japanese food.

A five star experience for sure. From the hostess stand to our waitress to the food it was a great experience for our family. If you can dine on the patio I encourage it, we really enjoyed the ambience of dining al fresco in Hawaii. The food was phenomenal too. The bento box is perfect tweens and teens while ramen noodles with broth on the side (special request which they will do) was perfect for our younger kid. My husband got the Robota experience was was delicious and I got a salad and karage. It was the best karage with lemon aioli I've ever had without a doubt; I'm forever ruined by it because nothing else will compare.

So terribly bad. Mushy sushi. A sad, overcooked little piece of Mahi Mahi with three drops of sauce on some white rice for $38. Please don't go, you'll regret it. A meal wasted.

Relaxing Happy Hour visit after stressful job day . Beautiful this resort is perfect place to forget about bad day !

Super over priced. I ordered the vegetable robatayaki for $60 and it was just a small piece of tofu with very few vegetables including eggplant, asparagus and Shishitos and no flavor. It was maybe worth $15. The service was not great. The ambiance is ok. Only went here because we stayed at the hotel. Do NOT eat here even if you stay here.

This place is set in a gorgeous setting. The outdoor dining is absolutely amazing at sunset. The service was good, they were accommodating and checked in with us appropriately. The food was good - we especially enjoyed the wagyu on the hot stone. I don't usually enjoy cooking for myself at the table but the slices are so thin that they cook very fast. I suggest going at sunset. That's the best time!

This was the worst food and service we experienced during our stay at The Fairmont Orchid. The food was horrific and so was the service. Makes me think it's a leased restaurant since the others on the property are so good. Very expensive for awful uneditable food.

The ramen they served was the worst. It had no flavors. It's like some random chef pretending to make Japanese dishes.

Employees and cocktails are top notch. Beautiful resort and well decorated. Atmosphere and music are perfect. Their recommend best dish was the tuna. Very very tiny portion and we both felt it was too salty. The so called cheesecake is a spongecake. I wish we were informed as we didn't care for a cheap white cake. However, the short ribs salt and pepper lobster and tiger prawns, were so tasty. They advertise family size sharing dishes but its very small portions. Over all dinner was $250 with $50 tip. Great view and location. Personally, theres a lot better places nearby to eat for the price.

Very disappointed in the food, we ordered and it started coming out right away. A 1/2 of an avocado charred, no seasoning, thrown on a plate for $20. ?no . Everything was dry and tasteless. A very expensive restaurant, the overall experience was poor.

Lovely setting at the Fairmont. I wasn't sure what to expect in terms of the menu- I don't even know what Binchotan means. Turns out, it's a Japanese restaurant! We had a little of everything- edamame, karage chicken, gyoza, tuna crispy rice, the pork belly fried rice was great too, so was the mahimahi. The root vegetable salad was a winner! We ate family style and it was nice to taste a little bit of everything! We were a large party that required two separate tables and service and timing of food was perfect. I thought I didn't care for Japanese food very much, but this experience really opened my eyes (still won't eat eel, crustaceans or fancy sushi), but nice to know theres a ton of other choices at Binchotan. This was in Jan '24~ I'd for sure visit again!

Excellent service, super fresh and tasty food. The atmosphere at this resort is gorgeous...flowers waterfalls...sunset...marble staircases..it's just all perfect.

This restaurant was solidly mediocre. A "tastes not bad and I'm hungry" kind of place. The pork belly fried rice is essentially kimchi fried rice with cubed pork belly mixed in, and two more slices of pork belly on the side. There's not much to say about the rice since all kimchi fried rice tastes pretty similar, due to the strong flavor of kimchi, but in this case the cubed pork belly was SO dry. It tasted like they cooked the pork belly beforehand, and then added it into the uncooked fried rice and cook the whole thing over again, sucking every last ounce of moisture from the meat... Mushroom was too salty. Asparagus had no salt, and parts were a little burnt. On the mainland this restaurant would've been half the price, but this is Hawaii and it's conveniently located so 3 stars

Let's start with the service: This is day 6 in Hawaii and have eaten at nice restaurants and local cafes and by far the worst service. The water girl was the only one that really did a very good job. We had better service and food from my day with cabana rental. For supposedly fine dinning the food was a let down especially when the Steak had gristle running through the pieces. At a fine dining place that never would have left the kitchen ( will post a picture.) The concept was great with the grill and vision of the food, but lacked execution. This 40th Anniversary meal was a bust.

The Ambiance was nice but that's about it. Service was lacking and they refilled my wine glass while I still had wine in it. The food had a funny taste to it and was cold. We ordered the fish tacos and they came out so fast we thought it must've sat there. So we asked for a refire since they were cold and gross and the next order came out slightly warmer but still very fishy and mushy. The coconut shrimp are hit and miss but the mayo sauce is weird. Everything we tried just tastes microwaved and cheap. The prices are high but food does not live up unfortunately.

I was a little worried with some of the reviews but found this place far surpassed my expectations! The service was top notch and were extremely helpful with suggestions and prompt. All the cocktails and dinner items were yummy. We had 6 so we ordered a lot to try but the mix grill was our favorite. I will suggest to order a few at a time if you want to pace. The items come out quickly and can be overwhelming. We didn't mind because we were so hungry! Highly recommend this place for dinner.

Decent food but a bit overpriced. The seafood grill experience was great and enough for 2 to share. We also added the ribeye steak and it was 2 TINY skewers of ribeye... like maybe 3oz total for $30.

I have to admit, I had low expectations... I had to stay at the Fairmont Orchid due to low availability on the island. After a long day of travel, I just needed something yummy in my tummy. This place exceeded my expectations in every way. My server was very nice, and very knowledgeable. All of his recommendations hit the mark. He was very attentive, and yet very relaxed... The decor was very nice, and understated, and appropriate for the food. I recommend eating on the lanai of course. The food... Well the food was outstanding... I love Japanese fusion, but this is not fusion to me; just a modern take Japanese robata or yakitori, with some sashimi. I really annoyed the rice bites, and the wagyu cooked on a rock. Their version of shrimp was very delicate, but needed something... a little acid would helped balance the intense sweetness. The local honey was lovely though. The fried rice dishes are quite large and carb heavy. All in all, a wonderful experience... I returned again and again... Decor was very clean and modern. Parking should not be issue if you are okay with valet, as it is in the Orchid.

Binchotan Bar & Grill exceeded my expectations with a variety of delectable small plates and delightful dishes, including an amazing ramen selection. Opted for the Robatayaki Experience--a chef's selection of grilled items on a classic robata grill, served with flavorful sauces, seasonings, and rice. I thoroughly enjoyed the experience. While my son wasn't a fan of the salmon, I found it to be generously portioned and quite tasty. Despite the price tag, the overall dining experience makes it a worthwhile choice. You can't go wrong with Binchotan Bar & Grill.

First off - this is not a sushi restaurant. They didn't have one sushi roll on the menu. The pork belly fried rice: I had multiple bites with uncooked rice - for $28 I'd expect it to be cooked. It also was wayyy over salted - and I'm someone who likes salt. We also got the mahi mahi skewers and the fish was dry!! Another note: this is not a restaurant - it's definitely resort dining. I'd definitely opt for another option if you're debating on this one. Also: I never leave reviews - but this was so bad and so misleading I felt like I had to.

Pros: some excellent dishes. Incredible views. Inventive cocktails. Cons: some very fair dishes. Gaps in service. Expensive. Read on to hear more... We came in the week of Christmas, and despite a reservation, had to wait for about 10 minutes. Once we were seated, service was... slow. No worries; we were enjoying the beautiful weather and ocean views. Up first were the cocktails. The "sage advice" was an excellent, smoky drink that comes out in its own little lantern-like container, which the drinker opens to release the smoke. It's a little too much of the "do-it-for-the-'gram" style for my tastes; that said, the cocktail was still delicious, so I'm a fan. After that, ALL of the food came out at once -- appetizers, entrees, robata. Big fail, in my opinion. Who wants hot dishes at the same time as the cold apps / salads? That said, some of the dishes were excellent. The good: really, REALLY fresh sushi; the okonomiyaki with lobster was stellar. The tuna crispy rice is basically like 5 tater tots with raw tuna sushi bits on top and a spicy jalapeno slice. Very good. The chocolate mochi dessert was more like a brownie with a scoop of ice cream, but the flavors are outstanding. There was a charcoal ice cream garnish, which the server then pours a yuzu creme over the top. Seriously, I will be dreaming about this dish for a long time. Complimentary macarons come with the bill, too. The fair: dungeness crab sunomono. The skip: avocado robata with lime and salt (sounded great, but so bland); the mahi mahi robata (also, seriously, really boring and overpriced). If you stick to the dishes above, you won't be disappointed. Also: our server recommended about 4 dishes per person, which is WAY too much, IMHO. 2-3 dishes per person should be good. We ordered 6 and barely touched 2 of them. Dinner for two: 6 dishes, two cocktails, plus tax and tip = about $150.

Hidden inside the Fairmont Orchid resort is this classy Japanese bar and grill with beautiful outdoor seating. We went for a special occasion and were not disappointed. Great quality tapa style food ranges from $10-30+ per dish. We ordered a few cold and a few hot dishes (see photos) and they were all good. The one we liked the most is the Chirashi bowl. The only reason for 4 instead of 5 stars is we waited a bit long and then most of the dishes came together- I think the dining experience would have been more pleasant if the dishes can come dinner but one after another. The location is a bit far but okay if you're staying on the East or northeast parts of the island. Valet parking at the hotel and they validate.

This restaurant is comically bad. Everything is terrible here. Except our server. He was very entertaining and kind. And despite the other reviews, he was reasonably prompt. The food is awful. You won't notice if you're the Chillis, Hard Rock, Apple Bees type. But if you've had omakase, real ramen, or real Izakaya, you'll walk away feeling like a fool. Mushroom Udon = hot sour soup with mushrooms Chicken karrage = I suspect these came from the kid's chicken tenders from the pool bar Robata Grill - Everything was cold and not well cooked. Like really bad. The F&B manager should be fired. The Fairmont is no longer a luxury hotel but this is really bad. We came over from the Auberge.

Delicious and was very good for dietary restrictions! The waitress was very communicative about the different specialty cocktails, and the atmosphere was perfect!!

Jessica is the master of mixology! Her talents need highlighted. Her knowledge and skill behind the bar are unbeatable. Such a great experience when we had drinks at her bar. She concocts many of her own syrups, mixers and drinks. It's a very quiet bar where you can unwind from a long day at the pool or beach. The only downside is that the restaurant is hidden away in the lower level of the resort which is disappointing because it is such a great place for some of the best drinks on the resort and not many people seem to be hanging out there.

Came for dinner with gf, who made the reservation. Had the robatayaki experience. Very disappointed. The on table hibachi didn't keep the food hot. Taste was so so. I asked for green tea ice cream that was not on the menu. Waiter found some. Tasted like it had melted and refrozen. Never again. Some stars given for service.

We are staying at the Mauna Lani resort next to the Fairmont and decided to try out Binchotan. We are aware of the bad reviews and was hoping to prove them wrong. Not mind the $$$$, but service here was just lagging. Our empty cocktail glasses were there for the whole meal! Dirty plates were replaced (with shrimp shells) only when asked. I love $$$$ because I thought that would be equivalent to great service and good quality food, but gosh I was so wrong! We read through the reviews that food came all together (salad, appetizers, skewers) and we were like ok we can pace ourselves and fix that problem. WRONG! We ordered our apps (crispy rice tuna and macadamia nuts shrimps - they were 4 stars good! Our waitress even warned us the food comes at the same time so we should pace ourselves when ordering. Great! Problem was that they were so understaffed, so amateur hour, we were just waiting for service (imagine your empty cocktail glasses still on your table after an hour into dinner service, dirty plates on your table, and no one there to take your order for more food! The yakitori was sub-par. Note that it takes very specific skills and setup for great yakitori. The beef skewers was dry and cold. The local corn tasted great previously frozen. Chicken karaage was dry and over cooked - all crust and no meat. Our $80 bottle of sake was good. Otherwise, very forgettable. I would stay away from this spot. Trust the reviews!

Anytime I island hop to BI, I'll be stopping at Binchotan. It was an amazing culinary experience with superb customer service. Go with your friends so you can taste all the plates. The staff was attentive and friendly. Rowena, Fausta, Pedro and Brandi were top notch. I had to hug Rowena before we left, she made us feel so at home. We did make the supportive staff (I didn't get a chance to see his name plate) double take when we came the next night. He was friendly and prompt with our water refills and a welcoming smile. If you're near Mauna Lani, you must go and try the robatayaki.

We really wanted to try this place! Glad we did. The food was amazing and the service (Heather) was phenomenal. She guided us through the meal and was spot on. This place is a must do while on property. Just realize that everyone is short staffed...we learned this and appreciated all who showed up. Thank You!

Best meal we had at the fairmont by far! Ben took excellent care of us. Highlights from the menu include the grilled steak and shrimp,the hot stone waygu, and the chocolate Mochi. Next time we're on the island, we'll definitely be back!