Nick C.
Yelp
There was a time in America when train stations were objects of public pride. North Station, Boston, isn't that. The station is almost tacked on to a building owned by TD Garden as an afterthought. It looks like a warehouse, with exposed metal beams, and badly glaring lights, not designed with PEOPLE in mind. To ofset this, great minds decided to give train passengers in-your-face big screen advertisements, uncomfortable seating, bad signage, drunks sleeping on benches, pan handlers asking for money, pigeons flying everywhere INSIDE, and a HORRIBLE sound system full of reverb: "Next train to mmmph wggg mummmpph thrrrsssss now boarding on track mumggggfffff!"
Staff seems nice, but try speaking to a security officer if you have to. I was in the station for over an hour the other day, had a problem, and didn't see a single one walking around. They share an office with the Transit Police in a concrete cubicle behind Dunkin'Donuts. (No doubt they have their own door TO Dunkin Donuts.) No public service window though, no intercom, just a door with an alarm and a key pad. I guess of you scream loud enough, someone will hear you. Security at North Station is provided by TD Garden by the way, not Keolis/Amtrack.
North Station is all about the Celtics and TD Garden. Heck, TD Garden would push the train station out if it could. Millions spent by the Garden on behalf of sports fans, many of whom get TO the Garden via run down trains and a crappy station. The latest "commuters be damned" incident was, "The TD Garden board of directors has decided to move the Amtrack ticket windows to an almost invisible location, because we want to put more Celtic's crap where it is now." True story.
South Station is the complete opposite. Great old architecture, tables and chairs, benches, potted palms, even an occasional string quartet. A real shame that North Station has become such a dump. I go there because I have to when I travel to points north by train. I hate it every time.