Julia S.
Yelp
Met friends for dinner at Northstar on Saturday, April 28th. This was the second time I've been since moving from Boston to Ithaca last July. The first time was over the summer, for just drinks at the bar.
First, let me say, I really want to like this place. I've heard good things about the food and the menu is somewhat electric and appealing to me. I owned restaurants several years ago and also because I am a cook, I am picky about the way my food is prepared and cooked. The food this past Saturday was good - macaroni and cheese was tasty, quinoa salad was fresh, the burger came out rare even though I ordered medium, but that's ok, it tasted fine. The food is quite good, the service is horrendous!
The manager/bartender that waited on us the first time I visited several months ago was the rudest server I've ever encountered (trust me, I've met a few over the years). He was actually angry for having to wait on us. He openly discussed his distaste and dissatisfaction for "people" in front of us and was all and all just a nasty person. We were so upset, we left and went to the outside patio. I asked the outdoor bartender what was the problem with the indoor bartender and was told he is in fact the manager. Lovely! I vowed never to go back.
Fast forward to Saturday evening. Work friends talked me into giving Northstar another shot. While waiting to be seated for our reservations, I ordered a glass of wine at the bar. Different bartender this time, same bad attitude. The bartender on Saturday was almost as rude as the manager. This time, I gave it right back. Our waitress at the table was surly and acted as though she was doing us a favor. I always tip big but in the case, I just left 15%.
I will not give Northstar my money again. If the owners don't care who they hire and how their servers treat their patrons, they don't deserve to stay in business. Here's a tip for you guys...don't hire anymore hipsters with attitudes. You have a decent business but it won't be long before your servers ruin it. It doesn't matter how good the food is, if the service sucks, people won't come back. You can rest assured, I will spread the word.