carmen
Google
I have tried going to Nose during the week, when there is no one. I have tried going to Nose on the weekends, when it is fairly crowded, my experience has always remained the same : the in-store customer service is always, always terrible. This weekend for example, I happened to come in when the store was very crowded, and the sale assistants were occupied with some clients, which were very comprehensible. But then when one of them is finished, I tried ask for her attention, she told me that she would be back in five sec, and while I was waiting for several minutes I spotted her with new clients who just came in (which, btw, happened to be the same type of people but that's for another discussion 👁👁) And when I was smelling perfumes and talking with another woman, we happened to observe a very interesting interaction of Z. being very haughty, borderline rude, towards a young man, which we were quite shock about. Cherry on top of the cake, when I finally (!!) got a SA to get me the perfume I want to buy, at check out when she started to take my card I told her that I had an account. She told me that she would take my info after payment, and asks me to wait for the samples I requested. She immediately went to the people at the scent bar and completely ignored me (I had to ask another SA for the samples they brought out, and my purchase was never registered to my account). I have always had excellent experience with Nose online store but the client service in store is unfortunately very unpleasant every single time. What a shame that 1. Nose has a very large selection and 2. in 2025, sale assistants are still snobby and (lowkey) discriminating.