yoav G.
Google
I’m posting this here since I reached out via email and didn’t receive a response. I came with my mom all the way from the south to Jerusalem for a festive evening, and while the host at the entrance was polite, the rest of the experience was a huge letdown.
We were fine with the 25-minute wait to be seated, but after we sat down, we waited another 20 minutes at the table without any service or even a "hello." A waiter was standing right next to us but completely ignored our presence. We saw another table having to get up twice just to ask for their bill. Eventually, we felt so invisible that we simply got up and left.
Regarding the food rating: I had to rate it low because we didn’t even get a chance to order or eat anything due to the lack of service. It’s a shame because the atmosphere was lovely, but we left hungry and disappointed.
Date of visit: 19/12, around 8:00 PM. I hope this feedback helps the management improve their service.