Novel Hotel City Center

I had a wonderful stay at Novotel City Center. I would like to sincerely thank the entire team for their warm welcome and outstanding hospitality. The hotel was exceptionally clean, well-organized, and very comfortable. A special thanks to Kristina at the reception. She was extremely professional, polite, and welcoming. Her kind attitude and helpful approach truly made my experience even better. Highly recommended, and I look forward to staying again!

My stay at this hotel was decent overall, with a mix of positives and areas that could use improvement. Unfortunately, No Free Parking, you need to pay for it either valet or public which demands time for available space. Anyways, the location was convenient and made it easy to get around, a walking distance park (Capital Park) and supermarkets. The staff were generally friendly and willing to help when needed. The room itself was clean and comfortable with high speed internet. Breakfast was good. Furthermore, while the basics were covered, a few details kept the experience from being truly great. Overall, this hotel delivered a solid stay, nothing exceptional, but nothing terrible either. For now, it’s a reliable mid-range option for a short visit.

We’ve stayed at Novel City Center at least three times now, and it consistently delivers a friendly and welcoming experience. The staff are always very kind and helpful. The hotel itself isn’t brand new, and you can tell it has seen some wear, but it’s clean and comfortable. During our most recent stay, the pool area was under renovation, so that didn’t impact the experience this time. The breakfast is decent — it’s fine overall, but not particularly exciting or exceptional. The location is very convenient. There’s a large shopping mall nearby, along with plenty of supermarkets and restaurants within easy walking distance. The beach is about a 30-minute walk or roughly 10 minutes by taxi. There’s also an airport bus stop close to the hotel, though we found that taking a taxi is generally more comfortable and convenient. Overall, this hotel offers solid value, great service, and a practical location — ideal if you plan to explore the city or just want a reliable place to return to.

We stayed at Novel Hotel, Abu Dhabi for one night only, and our overall experience was quite strange and disappointing. To begin with, there is no self-parking available. The only option is valet parking, where the staff takes your car and parks it elsewhere. This wasn’t very convenient for us and something guests should be clearly informed about in advance. The check-in process was smooth, and I must say the staff were polite, helpful, and accommodating. Our booking showed 2 adults, and the 2 kids were missing—possibly a mistake from my end while booking. However, the staff handled this very kindly and mentioned that they had upgraded our room, which we appreciated. Unfortunately, the room itself (Room 909, if I remember correctly) was a big letdown. The furniture was damaged, and the washroom had water leakage from multiple places. To make matters worse, the hand spray for the water closet was installed on the left side, which felt like a basic installation error and very inconvenient. We were extremely exhausted from our trip, so we didn’t have the energy to request a room change or escalate the issues. We stayed the night and checked out early the next morning, relieved that we wouldn’t be returning. I genuinely hope that other rooms are better maintained, because if this room is the standard, then unfortunately this hotel would be a big no for us.

I was sceptical when reading these reviews but oirnsty has been fantastic! our room large & clean with a modern bathroom and comfy bed. breakfast has a fantastic variety of food to suit everyone’s needs. inside the hotel there is a night club, sports bar, barbers, gym & pool! location is about 10 min from beach. the pool area doesnt get much sun however the pool is heated! staff are absolutely fantastic too! 10/10 recommend

Novel Hotel leaves a very positive impression from the first visit. The place is clean, well organized, and you can clearly feel the professionalism in the way guests are treated. The restaurant staff especially deserve great praise. They are polite, attentive, and always ready to help with a smile. I would like to highlight Pooja in particular — her performance at work is outstanding. She is professional, friendly, and makes guests feel truly welcome. Her positive attitude and dedication really make a difference in the overall experience.

The room is decent and clean. Location it's in heart of the city which is surrounded by restaurants and shops. Very convenient. Staff is friendly and helpful. Housekeeping Farouq and mood indigo bar Philippines lady staff is very nice. The food from room service is amazing with decent price.

We have a lovely stay at the novel for a quick stop over in Abu dhabi. The hotel is not new but was well equipped with many restaurants, night club, and even a hairdresser, which was great. We were greeted by Adeel and he provided us great service and helped us with all of our needs from the adaptors we forgot to bring, organising the extra large car we needed for all of our luggage, could not have asked for better service, an enjoyable stay.