Tom O.
Yelp
One of the worst experiences going out I've had in many many years!!
We went on Saturday, August 23, we made a 6:30pm reservation at least a month in advance, and arrived right on time. There wasn't a table ready just yet, which is fine, and we were waiting. I had surgery earlier in the week and was walking with a cane, there was an uncomfortable chair to wait on. After about ten minutes, another couple walked in, a few minutes later a third couple walked in.
The third party to arrive was seated literally a minute after they arrived. Shortly thereafter, the hostess went to sit the other couple, which puzzled us so we asked why two other couples, who arrived after us, were being seated before us? We were told that "our table" wasn't ready, but the table for the other two couples were ready???? WHAT!!!!!
I understand having to wait because no table was available, but to sit two other couples ahead of us, even though both arrived at least 10 minutes AFTER us, really pissed me off! What kind of customer service is that? My fiancé was in tears because this was dinner for my 60th birthday, and she wanted it to be special. It was, the restaurant crapped all over us, treating us like garbage!
Honestly, I could care less how good the food may or may not be, an establishment that treats people like that should go out of business!!! I do business with a lot of people in Columbus, and I will make sure to tell EVERYONE how crappy this place is!
Side note: the place was damn loud, and from what we could see from people eating at the bar, this isn't authentic Italian food. We left, went to Brooklyn Pizza, and it was delicious!