Novotel Bern Expo

“Had a wonderful experience at Novotel Bern Expo, thanks to Sarah at the front office! She was incredibly professional, welcoming, and went above and beyond to ensure my stay was comfortable. Her friendly attitude and attention to detail truly made a difference. Thank you, Sarah, for such excellent service—highly recommend this hotel!”

We had a wonderful hotel experience here during our summer holidays. Staff's are welcoming. Rooms are spacious and well maintained. Tram station is in front of the hotel door. I would have appreciated if they had provided an iron box and stand in the room, also a kettle.

Novotel Bern Expo is a fantastic choice for a comfortable stay. The hotel stands out for its impeccable cleanliness, with spotless rooms and well-maintained facilities. Their commitment to sustainability is commendable, evident in eco-friendly practices throughout the property. The breakfast buffet is a highlight, offering a variety of fresh and delicious options to suit every palate. The staff is welcoming and attentive, ensuring a pleasant experience. Conveniently located with easy access to public transport, it’s perfect for exploring Bern. Highly recommended for those who value comfort, cleanliness, and environmental responsibility!

Nice location, the restaurant was only for breakfast, and no dinner/ room service. Housekeeping was skipped for one day, even though “clean my room” tag was removed from the door. Never experienced this before. Asked for Late checkout for an hour being a silver member, which was denied stating fully booked- however i could see rooms available on the app for same dates (have screenshots). Doesn’t make me feel you value loyalty to the brand. I will think twice now booking a Novotel/Accor group hotel

The room is tastefully done. The beauty is their separate toilet and bathroom. If you are not traveling alone, this will shave morning preparation time as both can be used simultaneously. The arrangement of the room is tight but adequate for a simple night's stay. The furnitures are tasteful and minimalistic. Colour palate combines well. The bathroom meanwhile is relatively spacious for a hotel and well arranged. Shower is enjoyable to use and as mentioned earlier, no toilet there makes the space easier to use. Staffs very friendly and multi lingual which made communication easy and smooth. I know that customers expect that, but expectation and reality and two different things. Here, they definitely delivered.

Great location. Hotel was right in front of a tram stop which goes directly to Bern Hbf. Rooms and service were alright. Front desk were helpful with requests. Ms. Christina Theiler from the bar was accommodating and entertaining when serving our orders. Overall, we had a great stay. We’d surely come back to this hotel next time.

This hotel is the living embodiment of something being "okay". The rooms were large but not necessarily the cleanest I've ever seen. Check-in at the lobby was somewhat slow and the elevators were dreadfully slow - you're going to have a long wait to get up or down. The location with a tram stop outside is fantastic so it does make it quite easy to get around the city. With that said, when the proximity to public transportation is the best part of your hotel it's probably not the best option available.

I recently stayed with my family, and unfortunately, the service left much to be desired. We were initially greeted by a very polite and helpful gentleman. However, the atmosphere shifted when his colleague, a young woman, took over. Her energy was noticeably off, and it set a negative tone. We arrived on a Sunday only to find out the kitchen was closed, and room service was unavailable. We had to walk over to IBIS Styles just to get food, which was limited to paninis. For a 4-star hotel, this is unacceptable. Regardless of the day, the kitchen should be operational. It's puzzling that a lower-class hotel can keep its kitchen open, yet a 4-star establishment cannot. When I asked the receptionist for something to assist a family member who wasn’t feeling well, she flatly refused, despite knowing they had what I requested. What was more frustrating was her complete lack of effort to offer any alternative or assistance. I understand if there are policies in place, but she didn't even try to help or show any concern. Later, at around 9:30AM, the housekeepers knocked once and immediately tried to enter the room, which they did, despite the door being locked. We didn’t even have a chance to respond before they let themselves in. This lack of privacy is unacceptable. Overall, the stay was disappointing. Aside from the male receptionist, who was patient and kind, the rest of the service fell short of the standards one would expect from a 4-star hotel. It simply does not live up to its rating.

This Novotel is so neglected. No one was at the reception to greet us when we arrived, let alone check us in. After a long 5 minutes, the guy from the bar came over to help. Once when we called the reception and housekeeping three times, no one picked up the phone. Breakfast was a shame for a 4-star Swiss hotel, and also compared to the Novotels I've been to in London ExCel, Paris CDG and Brussels Airport.

facilities are good..have swimming pool,bowling etc