Novotel Buenos Aires

Although the location is great, the rooms at this property need some renovation. It is not about just replacing the carpet, but the walls, bathrooms and furniture need to be renovated. I had to ask for a different room since the first one had a cigarette smell. The second room has black mold in the wall that separates the shower from the bedroom. The personnel was polite and all the time.

A modern hotel in a great central location, just a short walk from the Obelisk. The rooms are of a good standard and well equipped, with tea and coffee making facilities, a mini fridge, and a safe. There are plenty of light switches in the room, which take a little time to figure out. Offering a buffet style breakfast. One of the highlights is the excellent outdoor area, featuring a pleasant pool that’s perfect for relaxing after a day of sightseeing.

The hotel is very well located at a 5 minutes from the obelisk and walking to distance to many places like Teatro Colon and San Telmo. The rooms also, although small, they are newly furnished with a modern style. I requested my room to be upgraded as an Accor platinum member but I was told the hotel was full. It was a disappointment since even if full, other accor hotels made efforts to upgrade my room register ming my request and calling me to change to a better room during my stay. The restaurant also offers delicious meals which I liked. The breakfast however was not up to my expectations. No cappuccino machine and the omelette was not that good. There weren’t also many choices of vegetables (no carrots, no tomatoes…etc.)|The staff are friendly professional, and very helpful. The only serious issues I encountered was the hygiene. The first night I found hair on the towels as well on the bed. The next days I found living bugs in the cookies box I was offered as Elite member gift. That was shocking. And luckily I checked the box before eating. I believe that was a serious issue and absolutely not acceptable. Especially given the fact I paid double to regular fee (the hotel was fully booked so the remaining rooms were at double rate). If I see such issues in Novotel then what is the point of me staying in brand hotels as these things are regular in cheap hotels.

We stayed here on and off while we traveled to and from El Calafate, El Chalten and Patagonia back to Buenos Aires. The rooms are very convenient and comfortable. The hotel is in the middle of town, and walkable.distance to the Oblisque, May Plaza and other tourist areas of interest. There are theaters nearby, shopping spots, and markets like Mercado San Telmo where you can find food and touristy items.

As a longtime Accor Gold member, I am extremely disappointed with this Novotel BA: when entering the lobby, the first thing one notices its worn out, discoloured couches. The staff at the lobby is not engaging, they are distant, close to arrogant and reserved. The rooms are again worn out, the shower water pressure is way below par, the room smells muff, the soundproofing is non-existent. If the neighbour closes the entry door, the walls in my room shake. The breakfast is appalingly bad, eggs are extremely overcooked, bread is not fresh, it’s a disaster. Tables were not cleaned, staff was agitated and frustrated. When asking for a late check out (a standard benefit as a gold member), I received the robotic answer that I would have to ask on the last day in the morning… what this means is that they prioritize ‘procedure’ (if guests leave early, there might be a possibility for a late check out) over loyalty and customer focus (as a loyal member your interest comes first). During the stay I was only confronted with grouchy staff, where ever I walked inside the hotel. I never ever saw the manager to share these concerns. And be aware, this is at a rate of 237.50US$ a night. I have stayed in Accor hotels all over the world, never experienced this bad attitude, this extremely bad price quality ratio and this appaling behaviour. Buenos Aires is a fabulous city, just make sure you do not enter this hotel, it will ruin your experience. This Novotel is a disgrace.

The hotel is located in a very good area, close to the Obelisk, with well-rated restaurants, where I ate the best grilled beef. It is very clean, but they do not provide slippers and bathrobes. The staff is friendly and eager to help. The breakfast was very good, but not very varied. I was glad that, in the basement, I found an area where I could weigh my luggage before leaving. My stay in Buenos Aires was wonderful, but one day I was left without my phone. It was snatched from my hand by a motorcyclist. So, be very careful even at the pedestrian crossing!🙂

On checkout, I was charged far more than stated on my Accor app. The receptionist would not let us leave until we paid the full balance. I have disputed this and still have not received a response. Without this, the experience would have been wonderful

The hotel itself is great, consistent with the quality of most Novotels. However, if you want some peace and quiet at night, staying near Obelisk in microcentro might not be for you. Great for a personal vacation, but maybe not if you're on business and need to wake up early every morning.

I attended a private event. The Event services, catering, AV and the location was great. It's centrally located near the financial district of Buenos Aires.

i was always wondering how elephants b.o. smells like and finally got my answer in my last two visits to this hotel. still wondering how it managed to get through the door but from the room smell it was clear it managed to do it. i complained at the front desk in both occasions but got the here comes the overly sensitive gringo vibe which usually starts with an -i completely understand, followed by a slight rolling of eyes. this hotel used to be nice right when it was opened and before they let elephants stay there but it seems that since not much was done to keep up with the wear and tear of the wild. also corrientes avenue is a little bit more, how to say it, jungle than it use to be, which would explain the change in the nature of the patrons of the hotel. personal note: i have nothing against elephants, some of my best friends are elephants.

From the moment I came trough the door, i felt very well taken care of! Everyone in the front desk is very attentive and helpful. The restaurant has delicious food and very complete breakfast. Also, the pool is amazing!