Novotel Cusco

The hotel is beautiful. The big caveat is that the noise level from the road and the lobby kept us awake most of the night. The front desk did not have earplugs. Although they did offer to change our room, we were completely unpacked, it was already late, we were experiencing altitude sickness, and our stay was only for that one night. Again, the hotel is lovely and in a great location, but the noise level was not conducive to sleep.

My experience at Novotel Cusco was nothing short of amazing! From the moment I arrived, I was impressed by the hotel’s beautiful mix of historic charm and modern comfort — but what truly made my stay unforgettable were the people.||A huge thank you to Ramiro and Maraya R. from the restaurant team, who went above and beyond every single day. Their warmth, professionalism, and genuine hospitality made me feel completely at home. They were incredibly welcoming, always accommodating with my requests, and made every meal a joy. Their kindness turned a great stay into a truly memorable one.||If you’re visiting Cusco, I can’t recommend Novotel enough — not only for its perfect location and lovely ambiance, but especially for the exceptional staff who make you feel like family. Thank you again, Ramiro and Maraya, for making my time in Cusco so special!

Most Cusco hotels are overpriced for what they offer. So we decided to only consider Accor properties as I was Platinum back then. The hope was to get an elevated experience due to our status. Little did we know that it would count for nothing. In fact, this was the only Accor branded property. As we were celebrating anniversary I tried to get in touch with the hotel. On emailing both nely.quispe@accor.com and glenny.torre@accor.com (the latter suggested by Pullman Lima Miraflores) I couldn't elicit a reply. They simply didn't care.||||We had booked for a room with a standard double bed and a sofa bed. We reached the hotel a bit early (at 1:30 PM) compared to their check-in time. It was Jimena then at the reception. Without an iota of smile or utterance of any welcome she took our passports and announced that our room is ready for an "early check-in". When I asked if we got an upgrade, she acted not to have heard me. We soon figured out that this was a "downgrade" as our room neither had the sofa bed nor any views. When asked for a slightly late check-out, she said it can't be confirmed. When asked if we get breakfast she answered in the negative. Now I had to say a bit louder about my Platinum status. Suddenly, a late check-out was given as was complimentary breakfast for two.||||After this not so platinum experience, we proceeded toward our room which was in the new wing. It was a rather small loft room. The bed took up almost all the space, which was only semi-comfortable. There were two small racks jutting out on both sides which barely fitted a landline phone. The wardrobe was open with a few drawers. The TV was of the vintage type that we never dared to switch on. The cramped bathroom had a very noisy fan. There were hardly any amenities, for example, they didn't have disposable toothbrush or shower gel. There was no coffee machine either but just a kettle. A minibar was located below this. A rather small writing desk barely fitted the space next to the minibar. There was no window in the room. Rather there was a door leading to a small terrace like space and the only thing visible from here apart from the sky and some mountain parts was the JW Marriott next door! In fact, I had a stronger Wifi signal from JWM than Novotel. This was by far the worst room we had stayed in a long time as an Accor Platinum. Just two 250ml still water bottles were complimentary and the next day when we were at Machu Picchu they conveniently forgot to replace fresh bottles. There was no welcome amenity in the room and of course they didn't know that we were celebrating something.||||On the day of our trip they packed a reasonable breakfast. The actual breakfast was pathetic. It would have been perhaps better if we didn't have free access to it. Both of us ordered the same omelette with sausage. This was prepared at the same time, cut unevenly (and so one of us got a bigger portion), then randomly folded and served. Nothing else in the spread was worth eating although we tried our best. It was full of people part of big tour groups.||||The best bit of the property was the grand lobby area which was of course from a different era. They also had this water refill counter that was nice to have. Unexpectedly at check-out, Alex was a gem of a person considering the other hotel staff. He even gave us physical drink coupons since those were not showing up in the app and we didn't have the time to use them during our stay. It was a different matter altogether that the Pisco we had at their bar was possibly the worse one during our entire Peru trip!

Fantastic location in Cusco! Room was amazing - 18' ceiling and plenty of room. Large bathroom and plenty of closet space. The breakfast buffet was fine (I'm dairy and gluten free - they had lactose free milk, but other than that most items contained gluten or dairy except for the fruit). But they will make omelets which was great. Mayara was great in helping us get situated for breakfast. And the staff helped us however they could. And our flight was later in the afternoon, so we were able to hang out in the lobby since they have wonderful couches (and delicious mocktails!) Stay here and be in central Cusco in a gorgeous space!

Lobby is lovely, we hung out there every night to have a drink and read. Service is friendly and slower paced, something to be ready for if you’re not from here. We learned to just relish the extra time. ||Rooms are modern and on the minimalist side. Could have used a little TLC (bathroom doors wouldn’t stay shut) but were very clean and had good amenities. Was disappointed there were no robes or slippers but I might have expected more than is normal for a hotel of this caliber based on other countries. ||Loved the on site spa, everyone in our group went for a service, and then went again the next day for another. Reasonably priced, easy to schedule, and in the hotel so very convenient.||Breakfast buffet had everything plus you could also order eggs off a small menu, really great as it was all included in the room price.||Mayara at the concierge desk was a ray of sunshine, and seemed to be there day and night yet was always energetic and friendly. She sometimes brought our drinks and helped us navigate if there were any communication issues. She always made sure we had everything we needed.||Location was also great, we walked to a number of squares, the market, a ton of amazing restaurants.

I enjoyed my stay at the Novotel Cusco. As with many people here, I was based at the hotel before and after my Inca Trail trek. I must say that the service at check-in was excellent. The first room I had was on the first floor, which is a bit of a basement level... since I was going to be staying here three nights, I asked if they could put me in a room with a bit more light. The staff was super-helpful in showing me another room and helping me move my luggage. Top marks. The rooms are pretty standard 'corporate' type layouts, but they are clean and comfortable. The breakfast buffet was not the best I have ever had, but it was serviceable. The atrium lobby (enclosed) was a nice place to relax and chat with friends. The hotel is within easy walking distance of Cusco's main squares and several excellent restaurants. There is a nice Spa attached. I will definitely stay here again next time I'm in Cusco.

I had an absolutely wonderful stay at this hotel! Everything was perfect – from the warm welcome at reception to the spotless room. The staff were incredibly kind and always willing to help, which made the experience even more enjoyable.|The room was spacious, modern, and very comfortable, with a bed that guaranteed a great night’s sleep. Breakfast was delicious and varied, with options to suit every taste. The location is excellent as well, close to main attractions and easy to access.|I would definitely come back and highly recommend this hotel to anyone looking for top-quality service and comfort!

Services are accomdating and obliging. No matter how late the night, the concierge still helpful and welcoming. It's really feel like home. Facilities are all in very good condition, tidy and clean. The most important thing is that the Dominican style building and interior are fascinating. For me, I definitely choose Novotel Cusco again.