Novotel Cusco

Excellent location, walking distance to Plaza de Armas, making it very convenient for exploring Cusco. A special mention to Dories for the massage — truly outstanding and highly professional. It was one of the top five massages I’ve had globally, deeply relaxing and a complete reset. All staff were friendly and welcoming throughout the stay. Breakfast was good, with a nice variety, and a unique highlight was the chance to see and experience baby alpacas, which added a memorable local touch. Overall, a very pleasant stay combining comfort, great service, and an excellent location.

Incredible architecture. The building is about 500 years old and of historical significance. Front desk staff could not have been more friendly and helpful. The restaurant was wonderful and we had a gourmet Peruvian food tasting which was incredible. Service staff throughout the hotel were great. I can not imagine a better place to stay in the historic section of Cusco.

Very good experience at the Novotel. Great service. First class rooms. The restaurant there was excellent as well. The location of the hotel is great, close to the plaza. Attendant Mayra R during breakfast time has done a great job. So did Luis Lucana at the front gate and all the other associates. Loved the ambiance of the place. Wouldn’t hesitate to come back.

We arrived at the dining room of the Novotel Hotel in Cusco very late on November 15, 2025, just as the restaurant was preparing to close, yet the head waitstaff and team welcomed our party of four without the slightest hint of rushing. They quickly set a table for us and introduced the menu with genuine warmth.|We ordered two seven‑course dinners and were able to savor them at a relaxed pace for nearly two hours. The head waitstaff thoughtfully explained each dish—its ingredients, preparation, and the best way to appreciate its flavors. The exceptional service, high‑quality ingredients, and beautiful presentation elevated the entire experience. After we finished, the chef came out to greet us, adding a personal touch that made an already memorable dinner truly flawless.||Many thanks to Ramiro, Yerson and Neils.

Beautiful, well maintained hotel walking distance to city center. Our party stayed two nights. Exceptional service from breakfast to nightcap cocktails. Ramiro and Jerson at the bar were knowledgeable and so friendly. Would highly recommend Novotel as home base for your Cusco adventures.

The hotel is beautiful. The big caveat is that the noise level from the road and the lobby kept us awake most of the night. The front desk did not have earplugs. Although they did offer to change our room, we were completely unpacked, it was already late, we were experiencing altitude sickness, and our stay was only for that one night. Again, the hotel is lovely and in a great location, but the noise level was not conducive to sleep.

Beautiful covered courtyard building, colonial styling. Arrived late from Machu Picchu excursion. Only stayed a few hours before heading short ride to airport. Great shower. Comfortable room.

We stayed here while in Peru to walk the Inca Trail. It’s a fantastic hotel with great amenities. The staff are very professional and so friendly making us feel very welcome. The breakfasts were just amazing with everything from chia bowl to fried eggs and sweet treats and supervised by the wonderful Mayara and Marita 💕 The rooms are well appointed with everything we needed, spacious and comfortable beds. Overall a great experience here and would definitely stay here again if we ever return to Cusco .