Novotel Cusco

What a beautiful hotel and staff services. From the moment we checked in, it was pure professionalism. Respectful, polite and happy, how lovely it is to see staff who obviously enjoy their hospitality careers. |Beds were sublime: so comfortable. Our room staff were very sweet and Ruth in particular was just full of smiles. Our room was always immaculately made up when we returned. Bathroom was spotless and the monsoon rain shower head divine. Thank you Novotel - you've made our stay in Cusco a very happy memory.

A very, very nice hotel with a great lobby. You would not even know it was there from the road, just a doorway leading to the amazing lobby. Rooms are very nice, customer service is outstanding, and it is within walking distance of many restaurants, shops, etc. The onsite restaurant is simply outstanding, with great food, presentation and service. Cusco is an amazing city to visit and this hotel is a great place to stay there.||Now a general travel tip. I am a New Yorker who drives in the city all the time but take it from me unless you are looking to amp up the aggravation in your life do not rent a car. Many hotels have no parking, and the extremely narrow, sometimes ridiculously steep cobblestone streets are difficult to maneuver. Especially considering the number of pedestrians, many of whom are tourists who are not exactly paying attention to the flow of traffic. Ubers are very cheap and convenient and that is absolutely the way to go uness you are ambivalent about the lenght of the rest of your life lol.

Great hospitality and service. Clean and well appointed rooms. Ready access to filtered water for no extra charge. |Courteous service at all stations! |Bartender, Jossof, went above and beyond to make us a gin cocktail that he had never made before. It was refreshing and delicious.

This hotel is a gem! Great location- walking distance to so much to do in Cusco! The covered courtyard style lobby is old world charm at its best. Contactable area for meeting up with friends, having a drink or eating a meal. The staff is kind and helpful really going out of their way to make your stay on Cusco a pleasant one. Mayara is amazing!!! What a breath of fresh air after traveling all day. She recognized that I was eating dinner alone and went out of her way to make sure I was comfortable and loves to engage in conversations while still doing an efficient job. |Rooms are comfortable, breakfast was yummy. I would highly recommend staying here!

The hotel is beautiful. The big caveat is that the noise level from the road and the lobby kept us awake most of the night. The front desk did not have earplugs. Although they did offer to change our room, we were completely unpacked, it was already late, we were experiencing altitude sickness, and our stay was only for that one night. Again, the hotel is lovely and in a great location, but the noise level was not conducive to sleep.

Services are accomdating and obliging. No matter how late the night, the concierge still helpful and welcoming. It's really feel like home. Facilities are all in very good condition, tidy and clean. The most important thing is that the Dominican style building and interior are fascinating. For me, I definitely choose Novotel Cusco again.

I enjoyed my stay at the Novotel Cusco. As with many people here, I was based at the hotel before and after my Inca Trail trek. I must say that the service at check-in was excellent. The first room I had was on the first floor, which is a bit of a basement level... since I was going to be staying here three nights, I asked if they could put me in a room with a bit more light. The staff was super-helpful in showing me another room and helping me move my luggage. Top marks. The rooms are pretty standard 'corporate' type layouts, but they are clean and comfortable. The breakfast buffet was not the best I have ever had, but it was serviceable. The atrium lobby (enclosed) was a nice place to relax and chat with friends. The hotel is within easy walking distance of Cusco's main squares and several excellent restaurants. There is a nice Spa attached. I will definitely stay here again next time I'm in Cusco.

Novotel is a beautiful hotel in a fantastic location close to the main square. We had issues with check-in and being given incorrect rooms, very slow service at the bar / restaurant and all 3 of our group got travellers diahorrea which was very unpleasant and coincidental during our stay at this hotel.