Novotel Darwin CBD

I spent 3 nights in this hotel while I was attending a work conference in Darwin. The room was spacious and the bed was comfortable. The air-conditioning was very welcome. There was a slight damp smell to the room that was improved by running the ceiling fan. The reception staff were friendly and helpful. There was some confusion over whether breakfast was included in our room rate - we thought it was but some of my travelling companions were charged for breakfast. The breakfast offerings were reasonable. I had dinner at the restaurant on my first night and was given the wrong dish and had to wait a long time (and follow up with the staff) before I got the vegetarian penne I had ordered. It was below average and quite expensive for a pasta dish. There are many other dining options around the hotel where I was able to source better food, so it didn't have a big impact on my stay.

Rooms are kind of old. Also hardly any view from the junior suite with sea view. Despite the platinum status a higher floor or any other upgrade was not provided. Maybe they were full. Free breakfast and 50% off for food was offered. All in all a good place and a good location but don't expect much view from the room and the room furnishings are a bit old.

I wouldn’t stay here ever again. Probably my worst hotel experience in over 12 years. On arrival we were shown a room which was dirty, carpets badly stained and quite smelly. I asked to be moved and the courteous lady on check out obliged. However this room was only marginally better. The balcony had exposed pipe work, there was rubbish on the balcony and bathroom old, tiles broken and just not nice, not even a vent in it and it’s an internal wall facing bathroom so no windows. The Apartment we had felt very basic and not worth what we paid per night. |Our bedroom experience with staff was mixed from getting great service occasionally to mostly shrugged shoulders and couldn’t care less attitude. We ordered a meal at the bar and one of the orders was forgotten and when it did arrive it had cheese on even though we had clearly explained an allergy and asked for the cheese not to be added. |I’m sure this hotel could be great however ACCOR need to pay attention to this lack lustre, old fashioned, dowdy place. The atrium look great but that’s where it ends. I’d never, ever waste my money here again. Lack of customer service across the board with the exception of 2-3 staff and seemingly unhappy staff who take no pride in their jobs. In fact one bar staff was rude to customers. |In short needs an upgrade, staff need some leadership, most staff need training in customer service and overall not a nice hotel.

My stay was truly amazing, and the staff were undeniably the highlight. From the moment I checked in to my interactions with the cleaning and restaurant teams, every member of staff consistently exhibited excellent service. Their dedication truly made a difference. The only minor aspect that kept me from giving a perfect 10 was the showers, which weren't quite to my personal preference. However, this small detail didn't overshadow the overwhelmingly positive experience, largely thanks to the exceptional team.

Hotel is well located and has a modern and clean atmosphere. The lobby and restaurant area are all covered in greenery, which is very nice. Rooms are specious and clean. Staff was very attentive and friendly. OVerall great experience and would highly recommend.

I had an 8-week stay at Novotel Darwin CBD for work, and I was truly impressed by the high level of service from the staff. From check-in onwards, the team went out of their way to make me feel comfortable and welcome. The front desk staff were friendly, professional, and always happy to assist with a smile. Housekeeping was generally attentive and polite, keeping things tidy—though the carpet could definitely use some attention, as it seemed dirty and not well-maintained for a 4 star hotel. The bar team stood out with their fantastic cocktails, and the food was generally enjoyable, although the steak quality varied. I also would’ve appreciated more options like sirloin or rump cap. Despite those minor issues, the staff’s genuine hospitality really elevated the experience. It’s clear that great customer service is a strong focus here—I’d happily recommend it!

Very well located hotel. Great views from our Junior Suite. The rooms are a bit old and could do with a makeover. Bathroom is basic. But everything was clean, staff were great, the bar was great .. sitting amongst what felt like a tropical rainforest! I would return.

Check in was OK.. they phoned later to check if the room was OK (Room 215) Room had a musty, mouldy smell on entering, and every time I came back it hit strongly opening the door. Ran the air-con 24/7 (although usually prefer not to do this) to prevent further smell, mould. I suggest ripping up the really old and very stained grey carpet and replace with either a tiles or wood style flooring. Better flooring for tropics where mould starts growing as soon as the Air-Con is turned off. Staff were great, food was great, coffee was great, bar was good although hard for the staff to be in two places at times (bell helped) and the foyer tropical feel was delightful. Close to town and what/where I needed to be. No need to publish this.. management needs to be aware of mould and growing health issues for clients staying.