Novotel Darwin CBD

No hot water in our room so luke warm to cold showers daily, did not matter if it was morning or evening water was still not heating. If water does not heat to a certain temperature this is a health hazard for legionella bacteria growth. Had to boil the kettle to fill bathroom sink to have hot water to wash face. Bathroom extractor fan not working yet a door card threatened $1200 fine if we set off smoke alarms by shower steam. Window seat area dirty with yellow stains on top of net curtain & rotted out area in ceiling of window seat. Stains on carpet in room. Wifi connection in room constantly dropping out. No service to take our order in restaurant for dinner, had to walk to bar area to place order then walk back to restaurant, thankfully our meals were bought to us when they were ready. Lobby toilets by pool had multiple cracked tiles & even missing tiles. Also went to check out pool area only for the door to lock behind us & the phone outside not working nor would our room key card work to let us back in. Luckily we had a cellphone on us to phone reception. Musty damp smell throughout atrium levels. Dirty fabric chairs & worn out round table tops in bar area that need revarnishing - a potential health hazard in their current state in humid environment being a breeding ground for germs. All maintenance issues directly relating to the room were reported to reception.

Very disappointing stay – not family friendly Our stay at this hotel was extremely disappointing and unfortunately ruined our holiday. From the moment we arrived, cleanliness was a major issue. The balcony had broken glass and cigarette butts, the shower was dirty, the kitchenette sink was clogged, and the kitchenette tap was loose and coming out of the countertop, which is unsafe and unacceptable. The buffet breakfast was poorly managed. Items such as bacon, eggs, and hash browns were constantly empty, with waits of up to 20 minutes for food to be refilled. The pool area was unhygienic throughout our stay, with dirty glass cups, plates, and cutlery left from previous days. The pool itself was visibly dirty. The spa had an excessive amount of chlorine, which caused my daughter to cough and vomit for around 10 minutes due to burning in her lungs and throat. When I informed staff, they laughed it off, which was shocking and unprofessional. Safety was another major concern. The pool fence is not child-safe. I informed a staff member that the gate was locked, and when she came to check, she simply pushed on it until it popped open. When I expressed that this was dangerous for children, it was again laughed off. Housekeeping was virtually non-existent. During the entire week we stayed, our room was never cleaned. Beds were not made, bedding was not changed, and the room was never vacuumed or wiped down. The only service provided was fresh towels. Overall, this hotel is old, poorly maintained, and unhygienic. The rooms are dirty, the pool area is disgusting, and it is not safe or suitable for families with children. I would never stay here again and would strongly advise others to look elsewhere.

I had a really good stay at Novotel Darwin CBD. The location is honestly perfect — right in the CBD and close to everything, so it was easy to strolling around the city. Check-in was quick and smooth. Sola helped me with the process and she was amazing the whole time. She kept checking in to see if I needed anything, and she was just really kind and friendly. I got a room with a nice view. The room is a bit old, but it was clean and comfortable, so no complaints from me. Shout out to housekeeping team👏👌 Overall, I really enjoyed my stay and would definitely come back😊

The day we arrived was raining heavily, I called around for available room, finally got a room from Novotel CBD, Hang from receiption was really kind, friendly and helpful, guided us for local yummy foods and places where to go, she is so nice. And the day we left was were in hurry, my daughter forgot her loved toy at the hotel, she really kind helped me to ship to my Brisbane home. Our family had a great time to stay at Novotel Darwin CBD.

This Hotel needs an upgrade. Bathroom with some mould and cracked tiles. One fan was not working .Fire alarm went off twice over 2 days during breakfast. Absolutely no reaction. No urgency. No evacuation. None of the staff knew what to do. Unable to silence alarm until fire brigade arrived.The upside is it is Well located. The breakfast is good .The staff are polite

This hotel needs some serious renovations. We booked this room for a staycation during NYE for the family. Not sure if it’s because we booked it under the “Local NY price” so they gave us the worst room or all rooms are horrible. Breakfast is also not that great with their options, even so the kitchen struggled to keep up topping up when there’s only 6 things food to top up.|the room have that distinct smell I couldn’t explain, it’s like a mixture of musky damp room + sea salt water.||The staff members are all wonderful, helpful, & kind. I just really hope Novotel will do some sprucing with their building, because with the amount of money we paid for the rooms, we’d rather just stayed at a motel.|For reference, we paid $600++ for 2br , for 2 nights.||We did ask the staff member if they can move us for a different room, but they’ll charge us $60 on top of that, we don’t want to risk getting the same conditioned room & pay more. Would not stay here ever.

Sadly not the Novotel experience I'm used to as an All Accor Member and definitely not a four star hotel.||The Good - The reception and bar staff were friendly and helpful however I could see that they were struggling with all the requests and enquiries. The bed was comfortable and pillows great as were the hand soap and body wash. I was upgraded to a room with a separate lounge which was great and offered me more space, however it looked over the carpark at the rear of the building.||The Bad - The room was far tired... cracked tiles in the bathroom, the bathroom fan that came on at 5.30am that you can't turn off so have to shut the door, the loud fridge which has the light on 24/7 which keeps you awake and the loudest air con I've heard in years! The curtains had holes in them and looked rotten! The tiles were cracked in the bathroom (floor and walls) and you could see where there had been multiple attempts at mounting things on the wall that had not been successful with rudimentary repairs made. The top of the toilet was stained (I hope with bleach given the colour) and the shower, and other areas, just need a good scrub. ||The Ugly - The display for the air con was non existent and I couldn't see what I was setting. I had to go down to reception to ask for someone to fix it. The towels were threadbare in places and in other places so thin you could see through them. The shelves in the bathroom had not been dusted for months and they had rust stains on them from the brackets. However the most disturbing thing was the blood on the back of the bathroom door which made me wonder if it had ever been closed to clean anything, including the shower, behind it...||This hotel is in desperate need of a refurb and until that is completed I would not recommend staying here if you are looking for a four star experience.

Don't ask me how it could happen but when i arrived the hotel had me booked to arrive on the day i was departing. No problems though - all fixed in a flash. Very pleasant front office gal. The open artium area has been given a tropical makeover - I am not suggesting Tarzan is about to swing in from the trees - but don't be surprised. There is lots of lush vegetation along the paths and hanging down from the top floor - even a little creek. Nice introduction to tropical Darwin really. The room was fairly basic but comfortable and overlooked the esplanade. No mod cons like USB slots but i always carry a couple of plug-ins.