daey-shawn D.
Google
Very disappointing stay – not family friendly
Our stay at this hotel was extremely disappointing and unfortunately ruined our holiday.
From the moment we arrived, cleanliness was a major issue. The balcony had broken glass and cigarette butts, the shower was dirty, the kitchenette sink was clogged, and the kitchenette tap was loose and coming out of the countertop, which is unsafe and unacceptable.
The buffet breakfast was poorly managed. Items such as bacon, eggs, and hash browns were constantly empty, with waits of up to 20 minutes for food to be refilled.
The pool area was unhygienic throughout our stay, with dirty glass cups, plates, and cutlery left from previous days. The pool itself was visibly dirty. The spa had an excessive amount of chlorine, which caused my daughter to cough and vomit for around 10 minutes due to burning in her lungs and throat. When I informed staff, they laughed it off, which was shocking and unprofessional.
Safety was another major concern. The pool fence is not child-safe. I informed a staff member that the gate was locked, and when she came to check, she simply pushed on it until it popped open. When I expressed that this was dangerous for children, it was again laughed off.
Housekeeping was virtually non-existent. During the entire week we stayed, our room was never cleaned. Beds were not made, bedding was not changed, and the room was never vacuumed or wiped down. The only service provided was fresh towels.
Overall, this hotel is old, poorly maintained, and unhygienic. The rooms are dirty, the pool area is disgusting, and it is not safe or suitable for families with children. I would never stay here again and would strongly advise others to look elsewhere.