Novotel Florianopolis

I've been staying here for about 35 days on business. Location is on a nice walkway and beach front, it is so safe here, I've never felt threatened. The beaches are on the other side of the island (very cheap Uber trip). Hotel has nice very large beds. The room is large with a very powerful shower. There is a safe in the room and a s lot of shelf and drawer space. There is a fridge which is useful. A lot of power outlets in the room so no problems there. You can hear the traffic outside but you are right beside a main road, try to get higher up and it won't be too bad. There are only two lifts but I was never waiting more than a couple of minutes. I am a very light sleeper and didn't have any problems sleeping. Breakfast is very nice and plentiful, fresh fruit, cereals, breads, coffee, juices and cooked food. Really nice. Morning staff have been brilliant. I don't speak any Portuguese and they have been very welcoming. You can get your laundry done here and the front desk are always willing to help me out with anything I need. Again, Very helpful and friendly. I've had an evening meal here twice and Philip was great and very attentive. Thank you. Overall a great place to stay and everyone in florianopolis is so friendly. I will definitely be back. Thank you all.

Our stay at the hotel was fantastic. The overall service was excellent! We had a seaside room with a stunning view, which made our stay even more special. Everything went flawlessly, and we felt completely pampered. Best bartender ever! Filipe is the man you need—he knows his guests and exactly what they want ☺️❤️

This is a nice hotel in a great location. Walkable to many different restaurants and lots of retail. Its directly across the street from the bay with wonderful views. The staff are friendly and welcomimg. The breakfast buffet is also wonderful. I rated the hotel a 4 star because the tap water in Florianópolis is not drinkable, but the hotel does not provide complimentary bottled water for its guests. When I asked about drinking water, the front desk told me that it was "recommended that guests purchase bottled water." For $200 USD per night and a marketed 5-star hotel, I expect drinking water. I've traveled the world and this was the first time a hotel has not provided complimemtary drinking water where tap is not potable. Such a small gesture to have imprived guest satisfaction. Also, the wifi was very weak and didn't work at times. Doubtful I will stay at this Novotel again in the future. Most other hotels provide complimentary drinking water, so decide what's important to you before making a reservation.

Lovely 6 night stay in suite 1451. Everything was great. Recently removed to high standards. Excellent comfort and reasonably priced minibar. Staff are lovely and breakfast nice. Room for improvement in the restaurant at night. Also the pool could use more cleaning and the infinity edge wasn’t working but no big deal. The weight bench in the gym needs replacing but otherwise a well,equiped gym. Overall a wonderful stay and on NYE the made things very festive.

You know what large chains can be like for consistency but I have to say I am rarely disappointed with Novotel or any Accor hotel. This was no exception. Nice hotel, large rooms and great facilities - a proper gym, lovely pool and probably the best shower I have ever experienced in a hotel - powerful and hot. The WiFi was the only negative point, a bit hit and miss connectivity.

I’d certainly stay here again. |More Sofitel than Novotel. |I had a suite, 1451 city view for 6 nights for new year. |The rooms are lovely and the linen is great quality as are all the amenities and the mini bar reasonably priced. |All staff encountered were helpful and friendly. |Certainly a great spot for new year as is Florianópolis. |The breakfast is good, but the restaurant is not great at night time but plenty of other options nearby. |Only a couple of minor room for improvements, a new weight bench for the gym and the pool infinity edge needs fixing but otherwise an amazing stay.

We booked a room the same day because our flight to SP was canceled and we needed to spend one extra night in the city after having already checked out from our previous stay. The hotel is about 30 minutes from the airport, and the ride was smooth.||Check-in and check-out were quick and efficient. Our room was clean and had a partial beach view. The location is great. I also had the chance to use the gym—it has a decent amount of equipment, though no free weights. The pool area is small, but the view is beautiful.||Breakfast offered a good selection, and the service was attentive. My only complaint is that I needed an invoice ( nota fiscal) and it took a few days and several phone calls to receive it. ( My phone is not from Brazil). I don’t understand why it can’t be provided at check-out.||I’d like to thank Rafael Padilha at the front desk for helping make this happen. ( i spoke previously with Franciele, Daniel and Cristiano but nothing) It’s not a cheap hotel, but it was convenient, and I would consider staying there again.

I have stayed at this hotel three times in the past, which makes it particularly disappointing to see how noticeably the standard has declined. What was once a polished, friendly property now feels indifferent to the guest experience. From the moment of arrival, the shortcomings were apparent. At check-in, no information was provided at all—no explanation of hotel services, no guidance on breakfast, amenities, or even basic logistics. This lack of communication set a poor tone and felt surprisingly unprofessional for a hotel in this category. Most unacceptable, however, was the fact that the room was not ready at the agreed check-in time. This is not a minor inconvenience but a fundamental failure, and at this price point it is simply not excusable. Guests plan their arrival around the promised check-in time, and failing to honor it shows a disregard for both time and expectations. I booked 2 rooms, one was made available, after I complained, 10 minutes past the check in time, The second room 40 minutes after that. I have never experienced anything similar in years of traveling, and was surprised that Novotel, such an esteemed chain of hotels, failed to uphold this basic commitment. Having been a returning guest, this decline is especially disappointing. I won’t be coming back.