Novotel Hannover

Good size room (standard double) for one person. Comfortable bed. Breakfast was excellent. Bathroom was very nice but I would have liked a tub instead of just a shower. Towels were a little thin and somewhat tough, but sufficient. I could not get the Nepresso machine to work. Overall it was a great stay, 9 nights. I will book it again.

We’ve been visiting this hotel regularly over the years, and we truly love it – not least because of the warm atmosphere and the friendly staff we've encountered in the past. We were offered the option of online check-in, but declined it. We believe in the value of personal interaction – a warm, human welcome simply can’t be replaced by even the smartest digital solution. Unfortunately, we were very disappointed by the receptionist's attitude. There was no greeting, no smile, no eye contact – a truly shocking experience. She seemed uninterested and disengaged, as if she didn’t enjoy her job at all. It made us wonder: why even bother working in hospitality? We returned a week later to give the place a second chance, only to encounter the same receptionist and the same lack of friendliness. This saddens us, as we’ve been loyal guests since 2016. Even with the new cost-saving option of online check-in, we deliberately chose the human interaction – because we care about the people behind the counter. Sadly, it feels like that care isn’t being returned. Of course, we will continue to come back, as we’ve had many great experiences here. But next time, we’ll choose online check-in – not out of preference, but to avoid the unfriendly reception.

When we arrived, the staff informed us their system was down. We later realised this meant the WiFi/internet was down for the whole hotel. This was not adequately communicated to us. It did not work for our entire stay. Additionally, the website advertises car charging in the parking but these were not working at all. I appreciate the charging system is not the hotel’s responsibility, but the chargers were still in their boxes, so advertising car charging on the website is completely inaccurate. The room was a good size and comfortable.

Good location, helpful staff. Clean hotelroom and nice to have bith bathtub and shower seperately. Kids loved that they have a PlayStation in the lobby. A guest made noise late at night, and multiple guests complained about it. The staff handled it fast and professionally. 👍

This is the second time I've had a bad experience with the hygiene in this hotel. Last time, there were dirt stains on the toilet seat and around the bathroom sink. This time, I found feces on my showerhead. This will be my last bad experience with this hotel, as I will never return. To be fair, location, the breakfast and overall service are good, but the former issue remains deeply troubling and completely unacceptable.

We arrived late at night with two children and were given a very dirty room. There was smeared mucus on the wall, fleas and insects in the beds… truly disappointing. If it hadn’t been so late, I would probably have looked for another place When we went down to the reception, they changed our room without saying a word — and of course, without any apology

the location was amazing! majority of the staff were lovely except for one man in the lobby, unfortunately he was quite rude and obnoxious, but even the staff in the dining area were nice. The refrigerator in the room doesn’t work either. the rooms were good

Well located, practical, no parking included (30€ extra), bad light in the room, online booking to be done again at the arrival, extra cost not presented on the website (tax) Good Breakfest with a lot of choice, good bed