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Google
The carpeted floors are extremely dirty, and the hotel is old and poorly maintained. It is clearly long overdue for a full renovation.
My first stay was acceptable, but during my most recent visit, the standards had deteriorated significantly. Cleanliness, upkeep, and overall quality were far below what is expected of a Novotel-branded property.
There are many better, newer, and cheaper hotels available elsewhere. Save your money unless the hotel is genuinely committed to improving its standards.
Looking at the pattern across reviews, it is clear that management merely responds with generic, templated apologies promising improvement, without taking concrete steps to address recurring issues or offering any meaningful compensation to affected guests.