Novotel Jakarta Gajah Mada

Don’t pass by on this hotel for a Jakarta Barat visit||||Modern hotel in a quiet safe location in Jakarta Barat a short walk from the Kota Tua. An amazing room so spacious roomy. Excellent wi-fi, cold A/C, well maintained room cleaning, good hot water and very quiet rooms. This hotel made my stay in Jakarta Barat and don’t let the location put you off as everything is so accessible very easy. The breakfast is a friendly modern area, very delicious and many variety of Asian. The staff are very helpful and friendly and worked hard at breakfast time to. The breakfast was very good and plenty full and tasty. Will be back here again soon. Don’t miss out on this great holiday and avoid using car as the parking space will be crowded on the public holiday since it's narrowed

The beds were comfortable, the staff very friendly, nice and clean rooms, breakfast was very good including eggs, small sausages, juices, coffee, tea, waffle maker and more. Excellent location. Did culinary exploration with the family, saw the Candranaya and Kota Tua. On December and near to the Christmas stay was perfect not so crowded. Windy and couple days of raining. Reasonably priced. Very Recommended.||We definitely will come again 👍👍👍

Our stay was good, the location of the hotel is central. The facilites are old, our aircon and hot water did not work to its full capacity and filter water ran regularly. Not sure about the quality of the filtered water either as on many occasions it was dirty in our bottles. The staff, amazing and friendly which made all the differen e.

Stayed here for 3 nights. I booked the superior suite. The room is great with ample space for living room and bed room. The bad point is the wifi signal is not stable. Beside that, everything was perfect. ||Food is great, however breakfast was little bit dissapointing. The room service however was good with plenty of choices. ||The hotel is great and i will want to go there again someday.

Check in was smooth as usual. However my room non smoking room was not ready, hence I was given room 1201 for the meantime, and changed to 2001 afterwards. This is when my stay started going south. Went into the room 2001 with an uneasy feeling, but decided to brush it off. First 2 nights posed no issues, as I was out with my friends till morning. 3rd night onwards, kept experiencing eerie incidents such as feeling like we were observed by "something" while in the toilet. Bed felt like something was jumping on it when we're trying to sleep. Body kept getting jolted, preventing us from falling asleep. Loud buzzing in the ears, with random burst causing sharp pains now and then. More unpleasant incidents happened, but i shall not share it here. Room 2001 definitely need to be cleansed, especially with the Chinese New Year coming soon.

The air conditioner and water heater weren't working. Even when we were moved to another room, a significant amount of our belongings was still left in the first room - the closet was still full of our clothes, etc. However, the customer service was decent; the staff smiled and helped us, which was a plus. Overall, the hotel needs some upgrades to improve its facilities and service quality

Good location, but the room and overall looks old. The layout of room is interesting, 2 doors in toilet, one facing close and one door at shower area next to bed. u can walk from shower director to bed by just opening the glass door. Weird

The carpeted floors are extremely dirty, and the hotel is old and poorly maintained. It is clearly long overdue for a full renovation. My first stay was acceptable, but during my most recent visit, the standards had deteriorated significantly. Cleanliness, upkeep, and overall quality were far below what is expected of a Novotel-branded property. There are many better, newer, and cheaper hotels available elsewhere. Save your money unless the hotel is genuinely committed to improving its standards. Looking at the pattern across reviews, it is clear that management merely responds with generic, templated apologies promising improvement, without taking concrete steps to address recurring issues or offering any meaningful compensation to affected guests.