Novotel Lugano Paradiso

The people are very nice, the atmosphere is great and the food is good. The hotel is really close to the lake which is great. However, the rooms are super tiny. The bathroom is super tight. If I needed to spend lots of time in the room itself I would downgrade my score but I only need to sleep there. Big inconvenience but not a deal breaker.

The welcome to the hotel was not as good as other Accor hotels ( from Ibis to McGallery) during my past 2 weeks in your beautiful country. I was unable to have even one hour early check in. The room itself was perfectly cleaned. The bed was very comfortable. Plenty of hanging space. Good sized bathroom and shower. Came to the restaurant 15 minutes after the advertised opening time for dinner and waited 5 minutes at check in to be noticed. Nearly left, but glad I didn't, as meal was delicious and a reasonable price and once I had a table, the service was excellent. The breakfast was excellent. One of the best during my 2 weeks in Switzerland. Everything you could need was available. Good checkout, but the taxi called for me by the hotel overcharged 35 Euro for a quick trip to Lugano station. Only 18 Euro for the taxi to the hotel in heavy traffic.

Excellent hotel in Paradiso, a small municipality in the district of Lugano. |The Hotel is very clean, well appointed, with a boujee outside area, & pool. |Rooms are lovely and spacious, with a desk & sofa, and a super large bed; unfortunately I did not find the bed that comfortable, and although I did not have the air con on, & the window open, I did find the room fairly warm. |The bathroom is great, & the shower is fabulous with strong powerful shower, & amazing Rituals toiletries, just a shame they were not in travel size to take away.|Breakfast is good, offering cooked & continental, also with a selection of local cheeses, pastries & Honey & Jams.|Staff are welcoming, friendly & helpful.|The local area offers a good choice of affordable & good places to eat & drink, & the Lake views are incredible. |Whilst there is a bus into Lugano, which only takes about 5mins, I would certainly recommend the tree lined walk, along the Lake, roughly 20mins into Lugano, although longer with all the Photograph stops you will do! The walk is exceptional with far reaching views into the Mountains & across the lake to the residential areas.

I came here to stay for one night on my own, in a bigger room, i think it was the sweet. I was greeted very well, with free sweet treats on the table. The place was very clean, and everything was organized well. The bathroom was very spacious and pleasing, and the sleeping conditions as well. However, breakfast was bit messy, and it took me some time to get the cutlery needed. There was a lot going on and the food displayed was bit disorganized. The staff was very nice and ready at all times, and im sure the issue only occured that day because there was a football team in the hotel

Great location in Paradiso. We have stayed several times now and it is nice for a night or two. The service left a bit to be desired as we waited a long time for drinks to arrive by the pool and the breakfast buffet, while nice, was almost too small for the amount of guests at the hotel.

I found the staff to be very accommodating, friendly and warm. I appreciated the quick check-in service. Since I was leaving very early in the morning they organized a take-away breakfast for me. I highly appreciated this. One special note. I was there for a cycling event of riding 200km around Ticino / Lombardy and I had forgot my lock for my bicycle which was rather expensive. They let me take it up to the room with me, just to make sure it wasn’t stolen. I really appreciated this.

hi there,disaopponting visit once again. upon arival I asked for an early breakfast to the room at 7:00. It was denied by lady on duty. She promised to preapare “takeaway breakfast” at 7:00 but never received it. also I couldn’t find bathrobe in the room. so I called receptio and I was told that bathrobe is not included in my offer. I have booked the room for disabled persons as usual.

I chose this hotel for my transit stay during my trip from Rome to Interlaken.|After left the hotel and listen to comments from my family, then I was thinking I only I stayed for two or more nights. That was because of the beauty of Lugano and the Novotel Paradiso||Room was clean despite a bit too small for me. Check in and check out were smooth and very quick. Staffs very helpful and swift in responding any questions from guests. ||The breakfast also very good. Not too much in variety but for me the taste is very good and made me keep eating even though I have already full. ||One thing that needs attention : shower floor very slippery.||Do not ask about hotel access using public transport. This is switzerland||So thank you