Novotel Megève Mont-Blanc

The hotel has an excellent location, very close to the city center. The rooms are spacious, bright, and come with a nice balcony. The bathrooms are separated and very clean, which I really appreciated. However, our check-in experience with one girl was not pleasant. We arrived around 10 PM, and she spoke to us in an inappropriate and unprofessional way. She was not cooperative at all and didn’t try to communicate or assist us, even though we were only one hour late for check-out. On the other hand, Alessandro and Fathi in the morning were very helpful. They told us they would check the situation and handled everything with a very polite and professional attitude. Overall, the hotel itself is great, but the service quality really depends on the staff member you deal with.

From the moment we arrived, the reception team was absolutely outstanding. The welcome was warm, generous, and full of genuine hospitality. They kindly prepared a beautiful decoration and a lovely card to celebrate our wedding anniversary, which truly touched us and made the stay extra special. The room was amazing — spacious, very comfortable, and beautifully prepared. The hotel’s location is fantastic, close to everything yet calm and relaxing. The reception staff were exceptional, always helpful, smiling, and always ready to assist with anything we needed. Overall, a wonderful stay with top-level service, generosity, and elegance. Highly recommended for anyone looking for comfort, a great location, and refined hospitality in Megève.

This hotel was, without exaggeration, one of the worst experiences I have ever had. The staff’s attitude was extremely poor — cold, dismissive, and unprofessional. From the moment we arrived, we were treated with a lack of respect and basic courtesy. The rooms are very underwhelming and honestly closer to substandard than acceptable. They do not reflect the impression given online. The swimming pool photos are misleading. The “pool” they advertise is not even inside the hotel. It is an external club located about a five-minute walk away. The place feels like a dull university lobby rather than a proper leisure facility. This should be clearly stated instead of presented as an on-site amenity. When we arrived at the external club, we were refused entry due to a specific dress code policy. No one from the hotel informed us about this requirement in advance. When we returned to the hotel to clarify, the receptionist said, “Oh, you were supposed to know,” in a careless and sarcastic tone, even laughing in a mocking way. It was dismissive, disrespectful, and completely unprofessional. Instead of helping or taking responsibility, she acted as if it was our fault and showed clear indifference. On top of that, despite arriving at the official check-in time, we were forced to wait two additional hours for our room. There was no proper apology or compensation offered for the delay. To make matters worse, we were refused access to the rooms unless we paid a very high security deposit per person. This was never clearly communicated beforehand. The amount was excessive and unreasonable. Overall, the experience was disappointing from start to finish — poor communication, misleading advertising, lack of transparency, and unprofessional behavior. I would not recommend this hotel to anyone expecting honesty, quality, or even basic hospitality standards.

I had a wonderful stay at Novotel Mont-Blanc, and the experience was made even better because of the amazing service. Everything was great, but I especially want to highlight Fathi (he works there, not sure of his exact role). Fathi was genuinely one of the kindest and most helpful people we met during our stay. He went above and beyond to help us with everything we needed. He even took the initiative to call the driver who was supposed to pick us up and made sure everything was arranged smoothly. His attitude, kindness, and willingness to help made us feel so comfortable and welcomed. People like Fathi truly make a difference and represent the hotel in the best way possible. He is such a nice person and an absolute credit to Novotel. Thank you for the amazing service, we will definitely remember this experience and come back again

We had such a wonderful stay at Novotel Megève and can’t recommend it highly enough. The hotel itself is fantastic, but what truly made our experience unforgettable was the incredible staff and their exceptional service. A special thank you to the gentleman who checked us in — I’m so sorry we didn’t catch his name. He was incredibly warm and welcoming, and even arranged a surprise horse and carriage tour of the town for us, which was such a thoughtful and memorable touch. He even went out of his way to make sure we received our welcome drinks for being an Accor silver member since it wasn’t showing on the app We would also like to sincerely thank Fetty (apologies if the spelling is incorrect) for kindly returning our ski rentals on our behalf, which helped ensure we didn’t miss our flight. This level of care and attention truly went above and beyond. Every member of the team was amazing, delivering genuine 5-star service throughout our stay. We will definitely be coming back — thank you for such a special experience!

I really enjoyed my stay at this hotel. The reception staff were extremely kind, professional, and very helpful. I got confused with the location, but they assisted me immediately and even welcomed me at the door, which made me feel truly cared for. One of the staff members Fathi,😍 was especially outstanding — very polite, supportive, and professional. He is truly one of the best employees. Overall, a wonderful experience and highly recommended.

♥️♥️♥️Today I had a wonderful opportunity to stay at Novotel Megève Mont-Blanc. The front desk staff provided excellent service and made a very strong impression on me—especially Alexander, who was truly outstanding. The hotel is in a fantastic location right in the heart of the town. The property is beautiful and very clean, and guests can enjoy the spa facilities fully. This stay was a great experience overall. As an Accor member, I can confidently say that this group has never disappointed me.

Really lovely hotel in the heart of Megeve. The price for rooms is very reasonable given the location, facilities, and rooms. The room itself was clean, modern, and spacious. The staff in the hotel are all very welcoming and on hand to help with anything you need. They all seem very happy to accommodate any requests. It’s also next to the ski store where you can hire any necessary equipment, which is very helpful to avoid unnecessary travel with heavy items. The breakfast is a bit hit and miss, and the options are very repetitive. If I could give one piece of advice it would be to improve the breakfast. They should have a chef cooking omelettes on request(very easy to do), and a menu with up to 5 items that can be made to order (smashed avocado on toast, shakshuka, eggs benedict, pancakes with berries, and French toast) and this would massively enhance the overall experience. Merci beaucoup, Novotel Megeve!