Novotel Rio de Janeiro Leme

Beware of staff theft in this hotel. I had to switch rooms late night after my first night and when I unpacked in the new room I noticed the new beach wrap I bought and sandals (each worn once) were missing. I still had the key and went to check about 7:30 the next morning and they weren’t in my old room. This is too early for anyone else to have checked in so it’s clear housekeeping removed them. Fine. What’s not fine is that I called about my missing items every day that week, went to the front desk every day, showed images, was asked to leave written descriptions, assured they would ask, even by the manager. Everyday no one knew what I was talking about but would contact housekeeping and get back to me. They never did. It’s clear whoever cleaned the room took the items. Upon checkout I was assured they would email or call me in Bahia and ship to me at my next hotel. I’ve finally given up. It’s clear the items were stolen and that the hotel simply does want to take accountability. Housekeeping in general is lacking and unresponsive. Dirty coffee cups were never replaced despite several calls, my shower was dirty twice, and while the front desk is polite and will say they will take care of it, it rarely happens. That said, the rooftop is great for views, drinks and food. But hang out there and stay some place else.

Good location some 50metera from the beach. Nice staff with a lot of flexibility to deal with the large number of guests… some of the common areas are not too spacious and it can get busy. However in more than one occasion I saw the staff showing a lot of “jogo de cintura” (flexibility) in accommodating the guests in other areas. Breakfast has a great selection to choose from… Denise was very helpful. Very good experience overall!

Almost one 1 year living in the hotel and everything went amazing for me. If you have respect and be kind for the people you feel who is here everyday, you feel like home for you. that is my consideration? Thanks for Milla for being friendly and supportive. also Gabriel and another guys in reception always lovely

Strategically located hotel with a beautiful roof garden and small pool. The rooms are in line with the hotel's class compared to the rest of the country (4-star hotels in Europe are more refined), but the bed is very comfortable if you prefer a slightly firmer bed, and the sheets are of excellent quality. Breakfast is absolutely adequate, with an excellent selection of savory and sweet options. The restaurant, however, is a bit limited, especially if you want small changes to the basic menu. The gym, or rather the cardio room, has a beautiful view of Copacabana Beach (20th floor), but it is limited to three treadmills, an elliptical, and two exercise bikes. There are a few dumbbells with aerobic weights or little more, and a bench. Very kind and helpful staff.

Very dirty, mold in bathroom, totally molded shower, mold in air condition. Waited 2-3 minutes for each elevator. Dirty sheets. Besides that, very nice staff. Good rooftop bar. Music was too loud. Breakfast was good, but the room was totally crowded

Not sure why it is considered a 4 stars hotel and the price is not justified in my view. Pretty sure there are nicer hotels. The room we had was very basic, the night stands were 1.5 meters away from each side of the bed, you can't open the windows (which by the way were very dirty). There was only 1 working elevator for all guests (21 floors), the door was so light that we got woken up every morning early (between 6.00 and 6.30 on average) by people or personal making noise in the hall, and one morning by people in the gym just upstairs. There is no water filter available so you need to buy water (overpriced in the minibar) or fill your bottles outside. Quite sad for a 4 stars hotel... The breakfast was chaos (overcrowded) most of the mornings (whether we were there at 7 or at 9.30) by big groups of tourists who were very annoying. So if you're looking for a quite place to relax, go somewhere else! On a positive note, the personal was very nice and helpful and the view from the swimming pool is great. The food at the breakfast buffet was good. The location is great as well.

I was a great hotel with the great location. The staff are excellent. They went out of their way to accommodate everyone. It was super bust during the new year but the service was still excellent. We were a family of 4 with 2 teens and got the family room which was perfect

Rooms were clean and comfortable, but the hotel itself is a bit older and somewhat rundown. I initially thought it was right on the beach from the photos, but it’s actually a 4–5 minute walk away. The hotel provides umbrellas and beach chairs, but you have to carry them to the beach and return them afterward, which can be a bit of a hassle. Alternatively, you can rent chairs and umbrellas directly on the beach if you prefer a more relaxed approach. Compared to other Novotels I stayed at ,this one a bit rundown . A highlight of the hotel is the rooftop view, which offers a great perspective of the surrounding area. Overall, the hotel provides good value for the service offered.