Novotel Salvador Rio Vermelho

This place is disgusting. I should have known when I saw the front desk crawling with tiny ants when I checked in. My room also had tiny ants everywhere, and I also had several massive cockroaches appear in the bathroom throughout the stay. Let’s be honest: this place is rundown. It’s a 2-star hotel at best. The bathroom is moldy and smelly, the room is worn, the towels and sheets are all degraded, and the sheets had blood stains all over them. Also, don’t plan on sleeping at all. The bars beneath the hotel play loud thumping music from 6pm-2am EVERY night and there’s nothing you can do about it. All you hear is a beat bumping and muffled MC mic all night. It’s terrible. The rooms do not have an iron or ironing board and the hotel will not provide one if you ask. I guess no one goes to work in this area and has clothes to iron? The front desk staff largely don’t speak English and when I brought these complaints to them I was met with indifference and eye rolls. I wouldn’t stay here again if someone PAID me.

Overall a worn down hotel, no way a 4*. No staff speak english. Check in took 30min before they found the right room from the reservation. Check out charged several wrong stuff from minibar. Paid extra for room with sea view, no complain about the view, but what they don’t tell you it’s crazy noisy part of the hotel with live bands in the restaurants on the plaza just below. don’t try to sleep before 1am, everyday! Not going to get back to this one.

The service at this hotel is appalling, especially at the front desk. Staff were consistently rude and unhelpful; the front desk manager being the worst offender. When I arrived, two hours after the official check-in time, my room still wasn’t ready, and I was forced to wait another hour. Almost nothing in the hotel functioned properly. The gym was a disgrace; every machine was broken and rusted except for one treadmill. The pool’s ladder was broken, making it unsafe to use. Every time I asked the front desk for assistance, I was either denied help or told they couldn’t do anything. This was one of the worst hotel experiences I’ve ever had. I will never stay here again, and this experience has put me off staying at any Novotel property in the future.

I have booked for three nights but had to shorten my check out by one day. I have informed the front desk upon arrival and also the second day and check out happened ok. However, after receiving a $0.00 balance paid on the day I checked out, August 9, 2025, the next day, the hotel charged my credit card for $128 usd. This is unacceptable. We have informed the hotel over the phone and submitted email on my behalf on August 10th. No response so far.

Nice sized room, great views, but extremely stark! The only furniture is the room was a small table and only one uncomfortable chair! No deck furniture, old, squeaky bed, a heap sheets, no blanket, no complimentary water in room (R$15 from mini bar), nice coffee machine, but only came with coffee for one. 2 coffee had to be paid for! Ridiculous! Advertised parking, but I was charged and extra R$40!

Diamond member, room upgraded! Large modern rooms with excellent views of the ocean/beach. All the staff were friendly, albeit no English spoken we used google translate without a problem. Excellent breakfast range / choices, amongst the best I’ve had at a Novotel. I’m not sure how the Mercure rates more highly than the Novotel. I stayed at both and would stay here again next time… Only thing to note, is be prepared for the slowest lifts imaginable, and there are only two so it can be a wait for them.

The staff do not speak english at all and is so annoying to always come downstairs to the reception and translate every request, the lady got aggressive when i asked for someone who speaks english. Wake up Novotel, you also got tourists who do not speak the language fully

What a fantastic hotel .. but more importantly the bar staff at the pool bar.. fun and always happy.. Well done Fabrsio and Claudio!!!!