Novotel Salvador Rio Vermelho

Unfortunately I received at the beginning a really old room and the air conditioning didn’t work. After I mentioned that I received a nicer room. But AC still didn’t work. Just the 3. room we received was really nice. Nevertheless the service was really good. Furthermore the breakfast was good with a divers choice

Room spacious and clean, bed comfortable, sheets and towels good quality, AC works well and is quiet, breakfast absolutely great with excellent coffee and outstanding offerings, check-in fast and friendly. I wish we were staying at Novotel Salvador longer.We had Seafood Risotto at the restaurant and it was very generous with the seafood, but took about an hour so bring a book if you plan to eat dinner here.

Horrible customer service experience . On the day of check in I was notified by the hotel they would have no electricity from 9am to 4pm. At 5 pm the electricity was not back yet so I decided to check out immediately. Up on requesting full refund of my reservation the receptionist wanted to charge us later check out ( fee 340 reais ) The receptionist woman was very unprofessional while we tried to deal with this no electricity issue. I decided to leave immediately. Be careful with this hotel

We were given an accessible room and when I requested a normal room, Lucas, the receptionist just blasted a well-learned reply like a robot without even attempting to listen to us. He lied about the room being given automatically by the system. Even lied more when he told us we would have another room at 2pm and we never even got a call to make a change. I understand this was a busy weekend but there is no excuse for bad behavior and treating the customers like a product. Will definitely not come back to a hotel where the management is nowhere to be seen nor proper training given to the receptionist staff.

Terrible rooms condition. Bathrooms are very old. Floor is also old as the same of the decorations. I definitely will not recommend this hotel.

I was expecting a lot, but unfortunately, as we say, no expectation, no disappointment. Customer service at the reception is almost zero. I would suggest to the guest relations manager or someone in charge of customer services training people at the desk to at least provide basic information or make the guest feel welcomed, especially when there is no information for the booking even though it has been done one month before. It is not the guest's fault if the system is not updated or anything is not working as it should be. room should be taken into consideration for maintenance for a while. If the remote control is not working, please remove it from the room. It's useless to have it if it's not working. I called twice at the desk but got no answer at all, so I just gave up. It was a one-day stay for business purposes, but I was expecting to come back for a holiday. After that, not even if I was paid for it, I would stay there.

Fantastic clean and recently renovated hotel. We celebrated a birthday here and loved the experience, the buffet was extensive, but cheaper if you book ahead. The room service was a little slow (our order did not turn up when requested), but otherwise everything was great

Fantastic stay!|The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around.|When we arrived we found very nice receptionists.|We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros <3|The room was very nice and clean, with all the comforts.|The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment.|All the staff very nice and friendly.|Definitely recommended! :)