Novotel Samator East Surabaya Hotel

We had an excellent four-day stay at Novotel Surabaya. The hotel exceeded our expectations in every way—comfortable, spacious rooms, friendly and attentive staff, and beautiful surroundings. The garden and pool areas were especially relaxing, offering a peaceful escape right in the heart of the city. Breakfast each morning was delicious with a wide variety of local and international options. The hotel’s location made it easy to explore Surabaya’s attractions while still enjoying a quiet and restful environment. Overall, we couldn’t have asked for a better experience. Highly recommended for both families and business travelers visiting Surabaya.

Novotel is a popular hotel choice for both business and leisure travelers, offering a consistent blend of comfort, style, and convenience. Guests often praise the hotel for its clean and modern rooms, comfortable beds, and well-maintained facilities. The service is generally described as professional and courteous, with staff members who are attentive and helpful. Many locations feature amenities like restaurants, fitness centers, and swimming pools, adding to the overall experience. Novotel’s central locations—often near airports, business hubs, or tourist attractions—make it a practical option for various types of stays. While some guests feel that certain locations could benefit from updates, the overall experience is reliable and pleasant.

My recent stay at Novotel Samator Surabaya Timur was a fantastic experience—exactly what you’d expect from an upscale international hotel with a local touch. Whether you’re traveling for business or leisure, this hotel delivers top-notch comfort, service, and convenience. The room was spacious, clean, and very well-maintained. The bed was exceptionally comfortable, and I appreciated the modern design, complete with a good working desk, large TV, and a luxurious bathroom with a rain shower. Everything felt fresh and thoughtfully arranged. The service throughout my stay was outstanding. From the front desk to housekeeping and the restaurant staff, everyone was polite, efficient, and always ready to help with a smile. Breakfast was generous with a wide variety of local and international dishes. The quality was consistently high, and the atmosphere in the dining area was relaxing and clean. Their freshly brewed coffee and local delicacies were a great way to start the day. Facilities were also a highlight—the gym is well-equipped, the pool is clean and inviting, and the spa offers a great range of treatments. The hotel also offers excellent meeting rooms for business events. Located in East Surabaya, it’s perfect for those needing access to the industrial area or wanting a quieter alternative to the city center. It’s still within easy reach of malls, restaurants, and key landmarks. Overall, Novotel Samator Surabaya Timur lives up to the Novotel standard—modern, professional, and comfortable. I would definitely return and recommend it to anyone looking for a quality stay in Surabaya.

Room ok, a bit far from outside resto, buffet bfast ok, comfy bed n toilet. Between bed n toilet only separated by glass and horizontal blind. Service ok. Cake is sufficient to fill your tummy, disc aftet 7/8 pm. Near with PHD Pizza, soto n sop kambing.

I was able to relax and enjoy the facilities. Always enjoy the friendly. Facilities and rooms very high quality and clean. The breakfast selection is great and helps get my day started off right.

All good. Best experience so far. Have a great ballroom and ambience. Definitely will go back here as soon as possible. Thank you.

Loved my stay at Novotel! Clean rooms, great service, and perfect location. Highly recommend! Novotel offers stylish comfort, modern amenities, and friendly service—perfect for work or leisure.

I was confirmed by WhatsApp for my staying and it was quite good. As expected from Accor group. However, my check in was not that. The check in lady was not that friendly, knowing that I used my stay plus, she used unfriendly tone while speaking (a bit cold), also informing that any voucher was unable to be used during the stay (i did not even asking for that). Moreover, the room itself is not quite clean, hairs could be found on the carpet in the whole room. Been asking for recleaning but the officer just clean so fast. Chiller is not chilled, but the engineer help to find another one but the replacement also cannot be performed good. The lamp switch on the left side could not work to turn off the lamp above the TV, I was asked to use the master switch outside the bedroom (No Offense if it is the right method but not that convenience). Last but not least, the breakfast checked was not friendly at all. Only asking from which room, not even telling a word and her face was so frustrated as if I have problem with her. I choose my seat by myself. Table was not cleaned (The restaurant was not that peak - around 09.30 am). No Cutleries set on the table. Ironically, when I tried to ask chamomile tea, the waitress asking me from which room and My Loyalty Status!? What is going on with you Novotel Samator. Will loyalty status give you enough info to help your guest for merely a cup of tea ???? The only good service was during check out. The lady helping me checking out was friendly. Kudos to her. She is the only great helps during my stay . I hope this hotel may provide better training for their staff and improve their hospitality