Novotel Suites Nancy Centre

A few days ago, I stayed at this hotel for 12 nights, and it was a truly wonderful stay. I must highlight the attentiveness of the staff, especially the three receptionists (one of them, Eloise, a pregnant woman, and a young man who welcomed us upon our arrival). I also want to highlight the attentiveness of the breakfast staff (who were truly very friendly). I really feel at home. I hope to return soon.

⭐️⭐️⭐️⭐️ 4/5 – Great Hotel for Families, but Watch Out for Breakfast Charges Nice hotel in a good location. We had two adjoining rooms, which was perfect as we were travelling with our grandkids – very convenient setup. The rooms were clean, spacious, and comfortable. Unfortunately, we couldn't get on-site parking as it was full, but we found parking about a 10-minute walk away, so not too bad. The receptionist was very friendly and helpful. We ordered drinks in the evening, but my Heineken was flat, which was disappointing, so we decided to eat out instead – luckily there are lots of great restaurants nearby. Breakfast the next morning was a real highlight – the spread was fantastic with a good mix of hot and cold options. However, at checkout, we found out only one room had been charged for breakfast and were asked to pay an extra £40 for the second room. If I had known it would be £80 total for 6 people, I might have made different choices. It would have been better if the cost was made clearer at the time of booking or check-in. Overall, despite a couple of hiccups, it was a great stay and we’d consider returning.

Whenever I visit Nancy, I always choose the Novotel. The team is absolutely amazing – so kind, attentive, and truly helpful. Without a doubt, it’s the best hospitality team I’ve ever experienced. A big thank you to everyone for making me feel so welcome and cared for during my stay!

We particularly like the lighting in Novotel Suites. Most hotels today have very dim lights making it difficult to see and to read but Novotel has a very good level of lighting. The rooms are bigger than most also.

Was warmly welcome during my stay, room is cleaned and the staff is really helpful. A big thanks to the hotel team who treat us really well

Extremely nice staff, easy check in, very clean and spacious rooms with comfortable beds. All in all a brilliant choice.

Very good hotel , family friendly in a good and calm location|The room is very convenient, neat and with good amenities|The staff is very friendly, welcoming and helpful|Very recommended for a stay in Nancy

The receptionists. Some were friendly, some were neutral but one was distant/ aloof. Cleanliness. Was generally ok. However, the room wasn't made up on Sunday 29 December 2024. Later in the afternoon, a knock on the door to ask if we needed anything for the room. On arrival, we found the room rather warm so turned down the temperature of the air-conditioning. Yet the air vents continued to circulate hot air. I was informed that I needed to switch off the air conditioning unit and open the window to allow the cold air in! The bed was small with the mattress sagging towards the edges/sides. The casting facility onto the TV from my mobile phone was unsatisfactory as the program got frequently interrupted. The elevator gets busy at breakfast time so just use the staircase.