Novotel Suites Nancy Centre

A few days ago, I stayed at this hotel for 12 nights, and it was a truly wonderful stay. I must highlight the attentiveness of the staff, especially the three receptionists (one of them, Eloise, a pregnant woman, and a young man who welcomed us upon our arrival). I also want to highlight the attentiveness of the breakfast staff (who were truly very friendly). I really feel at home. I hope to return soon.

⭐️⭐️⭐️⭐️ 4/5 – Great Hotel for Families, but Watch Out for Breakfast Charges Nice hotel in a good location. We had two adjoining rooms, which was perfect as we were travelling with our grandkids – very convenient setup. The rooms were clean, spacious, and comfortable. Unfortunately, we couldn't get on-site parking as it was full, but we found parking about a 10-minute walk away, so not too bad. The receptionist was very friendly and helpful. We ordered drinks in the evening, but my Heineken was flat, which was disappointing, so we decided to eat out instead – luckily there are lots of great restaurants nearby. Breakfast the next morning was a real highlight – the spread was fantastic with a good mix of hot and cold options. However, at checkout, we found out only one room had been charged for breakfast and were asked to pay an extra £40 for the second room. If I had known it would be £80 total for 6 people, I might have made different choices. It would have been better if the cost was made clearer at the time of booking or check-in. Overall, despite a couple of hiccups, it was a great stay and we’d consider returning.

Was warmly welcome during my stay, room is cleaned and the staff is really helpful. A big thanks to the hotel team who treat us really well

Spacious suites, friendly staff, parking available. 10 minutes in walking distance from the city center. Very good pizzeria across the street next to the Kinepolis ( movie theater).

The receptionists. Some were friendly, some were neutral but one was distant/ aloof. Cleanliness. Was generally ok. However, the room wasn't made up on Sunday 29 December 2024. Later in the afternoon, a knock on the door to ask if we needed anything for the room. On arrival, we found the room rather warm so turned down the temperature of the air-conditioning. Yet the air vents continued to circulate hot air. I was informed that I needed to switch off the air conditioning unit and open the window to allow the cold air in! The bed was small with the mattress sagging towards the edges/sides. The casting facility onto the TV from my mobile phone was unsatisfactory as the program got frequently interrupted. The elevator gets busy at breakfast time so just use the staircase.

I feel the lady who checked us in on Thursday 25th was biased and racist in her attitude. Booked the hotel because it had a safe and parking was available. No where was it written you needed to pre book parking as I assumed like other hotels it was a first come first serve basis. We got into the parking and were asked to remove our car within 10 minutes as we didn’t pre book. We had driven 6 hours and barely had enough time to get our luggage out as the elevator was slow in going up. Didn’t want to be pulling suitcases along the streets for a check in that would have been easier if we were informed of this. Booked a few weeks ahead of time so could have easily done this. Was put in a room ( room 203) where nothing worked and I am sure this is because it asked what country of birth we were. Safe didn’t work, phone didn’t work and bathroom door didn’t shut. We were in a room with kids who were old enough to be aware and couldn’t have a shower with door shut. We had to put a wedge with a slippers on. Also had to keep going downstairs to ask simple basic questions and phone was broke and there was no information booklet in our room. I usually like staying in Novotel but this has made me question my automatically booking a Novotel. Will look round next time as the experience almost ruined my stay. No apologies about things that were wrong and she simply had very poor customer service. The morning staff on Friday 25th were a lot nicer, hence the 2 points. Would have been zero or 1. Wouldn’t stay there again no matter how close it is. Poor discriminatory behaviour. She needs to be retrained.

Good value for the price. Breakfast included. Very good food, selection of meats and cheese. Freshly pressed juice. Nice and clean, though carpet in room. A littled weared down some places. Gym has 4 apperals and some light weights. Pool was at least 30 degrees. |Parking slots was the most spacious we have had on our vacation, could probably fit a Hummer. Walking distance to lots of resturants. Recommend a stay

For a stopover we booked 2 rooms for an overnight stay in this hotel. Rooms have just been renovated and look beautiful. Location is great if you also want to visit the old center of Nancy or grab a restaurant. Staff is very friendly and helpful. Breakfast could be a bit more varied.