Suejung J.
Yelp
I went on what I was hoping would be a quick lunch pick up since my partner was playing in a tournament nearby, and normally I'd be docking a star or two for how today went, but the person who was running the front of the shop was absolutely fabulous and is single handedly carrying this place.
The food:
Partner wanted a sandwich and a friend mentioned this place was delicious, their food truck makes appearances near their work sometimes. He got a habanero chicken sandwich on sourdough, with no cheese and with brown mustard. I got a grilled cheese and added ham and rosemary aioli, and chose fries for the sides.
The situation:
I arrived at 12:43pm (using google maps to track etas) and walked up to the counter only for the person running the front to mention they'd be with me soon and went into the kitchen to assist the person who was prepping food. They had a few Uber eats orders to prep and I was very concerned about the time when 15 minutes had passed without placing my order. I understood that ordering right when I walked in wouldn't have made much of a difference since the kitchen seemed to be drowning. While bagging a couple of large orders the phone started ringing, the person running the front answered the phone and then asked them to hold, and then took my order. I appreciated that so much, I've been in places where someone had called to place an order and I was forced to wait despite beginning the interaction before the phone rang. So despite the long wait, the customer service and interactions were excellent.
It took about 35 minutes to receive the food and head out the door, now it was 1:20pm. When I arrived there was one table that was already eating, one table that was waiting for food ahead of me, and then the couple of large Uber orders, and one guy who ordered after me. I also heard the Uber eats chime going off a few times while waiting. I don't know if they were short staffed and someone hadn't made it in, or if the kitchen person is fairly new. I would think that if the wait time is surpassing half an hour, online orders would have been paused but they weren't. They definitely need more people, and I'm attributing this to a staffing or process issue. I don't know if this kind of wait is normal for this place since it was my first time here, maybe it was a fluke? I appreciate the variety on the menu and the ability to customize, I do understand fresh food takes time to prepare, but 35 minutes to walk out with a couple sandwiches and fries was stressful with an hour time constraint plus having to drive back to the park, find parking, and then having enough time to eat before going back to the tournament. I don't think most people would anticipate that kind of time for sandwiches or even most restaurants unless something takes more time in an oven or they're packed. I was frustrated, but don't want to ding the person doing all the things, they were the silver lining.
The sandwiches were good and I think this would be a nice little casual spot to stop by for lunch if you're not in a hurry, but maybe things run smoother on other days.