Nu Hotel

I never write a review but we are very disappointed with the hotel. 1. Our room has mold everywhere. 2. The air conditioning is not working. Apparently there is no way of fixing it as it is a centralised system (which is not working at all). +80 humidity in the room and +25 degrees. No offering for a solution at all. 3. Our keycard did not work and after asking 2 times the employee angrily came with us just to open the door with his master key and tell us, that we can get another card tomorrow if it is still not working. Never again.

I booked the hotel on Agoda, but seems not much comment mentioned the air conditioning issue. Until I checked in and see it on Google! Cause I have the same problem! (11July2025), no air con but luckily quite cool in night time open window. Same comment as I posted in Agoda below: The hotel is new and modern design, 5mins walkable distance from metro station and a large supermarket just adjacent to it. The room is spacious enough to open the luggage, the single bed is relatively small but still enough to sleep. And everything is clean and tidy. However, the only big impact is the A/C is OUT OF SERVICE! And the staff just claimed that they would control from their side, and automated temperature control. I told that the A/C control showing the sun icon, but not the ice flake, no air con is working. And the male staff asked me to open the window at the end! Luckily it is cool at the night time (on mid July), but it's getting hot again when the sun comes out! So please remember not to consider this hotel during hot summer! Anyway, the vibe is great, the restaurant serves good breakfast. And the neighbourhood is quiet safe to live it. Just the A/C is the huge consideration.

The location is fantastic—easy to get around the city and close to everything I needed. Having on-site parking was a big plus. The hotel was clean, and the staff were very welcoming and helpful.

Very nice room and facilities including parking place. I had a great breakfast choice in the restaurant morning. the terrace and the view is nice as well. I liked the coffee which was just very good.

Very very bad. I received a room without air conditioning working (Milan, June, 26 Celsius inside the room). When reported to reception, they lied to me telling that they put the temperature to minimum and that it is normal (where in hotel lobby a/c worked perfectly fine and temperature was nice around 21 celsius). At the same time they put electric fan in my room and opened windows when I was out, de facto confirming they lied. At the checkout when I asked for compensation, they said they cannot give me anything because the stay was booked by the agency (which is nonsense, you can do bank transfer, cash, you just need to want to). They did not even say apologize, complete arrogance. Ah sorry, they let me skip the city tax payment, that is €14. For the 2 days sleeping in sweat hot room that cost like 150€ per night. Stay away from this hotel, it’s just terrible at every angle

I have to leave very bad review because my hat and my clothes are stolen. When I told this situation. The counter man with very bad attitude just told me to go to police station just like there is nothing to do with him. Don’t stay at this hotel.

Stayed for 2 nights in late May. I wished I read all the other reviews regarding the air-conditioning in the rooms. Because as at May 2024, it remained a problem and it does not look like there is a solution. Simply put, their so called 'green' air-conditioning system just means that nobody, not you in the room nor anyone at the front desk, has control over the A/C. It turns off and on at will, and there is no discernible pattern or logic. Either you or the front desk can set the room temperature, but there is absolutely no correlation with airflow in the room. Let me explain further. I first checked into a room on the 3rd floor, and the A/C wasn't blowing, despite having set the temperature down to the lowest possible. The air was still and stuffy. I called the front desk, who gave a vague explanation of there being an 'issue', and that they have made a 'reset' and suggested I waited a while for it to come back on, which it never did. They then volunteered to switch rooms for me, and put me up on the 5th floor. Lo and behold, the A/C was blowing there and everything felt normal. Things worked fine the next 24 hours or so and I had a comfortable first night. On the second night, the A/C stopped blowing. The front desk (a different night crew) said the temperature was already set at the lowest, and essentially told me that there was nothing that could be done. I could see from the thermostat that the temperature was gradually going up (room getting warmer) way above what was set, and still the A/C never came back on. So I had to open my window to let fresh air in, which completely negated the sound-proofing, and I had to put up with the sound of passing cars and the nightclub opposite as I slept. The noise would not have been an issue if the window was closed. I was relieved to check out the next morning. Such a shame. It's actually a decent property in a relatively quiet neighborhood. I've never encountered any other hotel that doesn't allow you to control airflow in your own room. Even the corridor had better air! I don't really care what the explanations are, and what the intended 'green' concept is, but it just does not work for the end-user.

Location 3/5 Room Quality and Amenities 1/5 Breakfast 2/5 Wifi 1/5 I recently spent 5 nights in NU Hotel. It was way below average for a 4 star hotel. Lacked quite few things e.g my room tV was not working, no air conditioning available, rooms size was so small and many of my colleagues who were staying at NU hotel complained about suffocation. The terres closed for complete day after 10:30AM for someone to sit. All in All not staying again at this Hotel. Not worth the money!