Karen B.
Yelp
As a hearing-impaired person, I can only enjoy films if the theatre is equipped with T-coil or close captions are turned on. It was impossible to call the theatre in advance to find out, so, about two weeks ago (mid-June 2019), my family and I went to the box office as soon as it opened to inquire. I was told by the ticket taker, both were in fact available. Yay! But then, someone who seemed to be in charge and was standing behind the ticket taker announced, rather rudely, that close captions were not available. She then said, again abruptly, that they did have an audio-enhancement system that required me to either bring my own headphones (with an appropriate plug) or borrow one of their used (!!!) ear buds. Ear buds would not work for me as I wear hearing aids. The line for tickets was building up, and this second person basically told me to move out of the way. My family was with me (right behind me), and they went to see the film (Rocketman). Feeling humiliated and disappointed, I got out of the way (i.e, left), and went on a long hike (alone) to calm down. We used to live part-time in Telluride in the late-80's to 90s; my family was there together as a sort of reunion, and part of it was remembering the theatre from years ago. This episode was a truly a disappointing experience. Given the Telluride film festival, and that a significant #of people who come to visit then and at other times may have some sort of hearing issue, I strongly recommend the theatre owners/managers find a way to improve...