Numa Berlin Drift

The breakfast was so pathetic I tried to get a refund after 2 days. I was told no refunds after checking. The Wi-Fi is wonky. Sometimes it works fine, sometimes not so fine. The hotel is totally automated, which means there is no one on site. If you have a problem, can you call a phone number and good luck on that one. The rooms are clean and spacious. If you need extra supplies during your stay, you can get them downstairs in the supply room free of charge. Your room has a refrigerator with a freezer in it. The free mini bar has two sodas and two beers in. There are laundry facilities on the premises, which again are totally automated. You use an application on your phone to do your laundry and dry. I was glad they had on site laundry. The rooms are only cleaned once a week, unless you want to pay extra to have them come in more often. In the supply room down on the first floor, you can go get additional towels if you need them. The location is awesome.

The location is great. The rooms were very clean. We had no issues during check-in. The only downside is that noise from other rooms can be heard. Everything else was excellent.

The worst check-in experience ever. I was granted and guaranteed an early check-in at 1 PM. However, when I opened the door to my room, I found that it hadn’t been cleaned—and worse, the previous guest was still inside due to a late check-out. The system completely messed up my reservation, and customer service did nothing but offer a hollow apology. I ended up waiting in the lobby for over an hour, with no meaningful assistance or resolution provided. Absolutely unacceptable.

Awful service! Be careful! They cancel your reservation with no reason and don’t reimburse your money! We’ve been trying to get an answer from the hotel and our money back and it’s been a waste of time.