Nusa Dua Beach Hotel & Spa, Bali

Beautiful Balinese themed hotel, in a perfect location on the beach. Rooms were lovely, well equipped but a little dark. Service was generally OK, but waiter service in restaurants and bars was slow. Waited 25 mins for a drink in an empty bar, as the bar man just forgot our order! Restaurant staff were lovely and friendly but not enough of them for the size of the main buffet restaurant, so service was slow. Other restaurants were fine. Food is excellent and varied. Overall a lovely holiday and would recommend it.

This stay was full of joy, cleanliness, insanely friendly staff and gorgeous views all around. I want to shout out Ristha, Vina, Suniati, the Palace Club staff, Arini and her team as well. All of these marvelous humans smiled every time they saw me, remembered my birthday, gave me special gifts and warmed my heart tremendously. What an honor to share space and time together. I tried yoga on the beach, happy hours, supported the local vendors on the beach and slept peacefully every night and whenever I napped. I will return and stay here again. God bless the staff!

I stayed at Nusa Dua Beach Hotel and Spa – Handwritten Collection from 11 to 15 December 2025 in a Premier Room with a King Size Bed, and the experience was truly outstanding. The hotel is perfectly located on one of the most prestigious beaches in Nusa Dua, within a peaceful resort area that feels ideal for escaping daily life pressure. Cleanliness throughout the property was very good, and the overall atmosphere was extremely calm and relaxing. The level of comfort was exceptional — I genuinely felt so relaxed that I was constantly drawn to sleep, which says a lot about the quality of rest this hotel offers. What truly sets this hotel apart is the staff. Their service was outstanding beyond expectations: warm, genuinely friendly, respectful, and always eager to help. Any minor issues were handled immediately and in a way that left me fully satisfied. Special thanks to the Duty Manager, Wirasana, for his professionalism and care. As an ALL Accor Gold member, my wife and I received exceptional recognition. We were welcomed in a private lounge, offered welcome drinks, and given a clear, comfortable, and non-overwhelming introduction to the hotel by Kintam, who deserves special appreciation. We were also allowed to use this exclusive lounge at any time to relax and enjoy drinks, which added a very special touch to our stay. Breakfast was good and enjoyable, though there is still some room for improvement. That said, the hotel’s facilities are excellent — spa, salon, multiple restaurants, swimming pools, private beach, beach activities, and a gym — making it almost unnecessary to leave the resort. Honestly, despite being classified by Accor as a midscale property, the level of service I received exceeded my experiences at Fairmont and Pullman, which are considered premium brands. I highly recommend this hotel, and if I return to Nusa Dua, I will definitely choose this property again.

A perfect stay at Nusa Dua Beach Spa & Resort – breathtaking location, welcoming atmosphere, and truly wonderful staff. The resort sits on one of the most beautiful stretches of beach in Nusa Dua – crystal-clear, calm, inviting water with no boats to dodge, which made swimming an absolute dream. The property has that stunning, traditional Balinese style, beautifully maintained throughout the gardens, rooms and common spaces. A great choice of pools and beachfront restaurants created such a relaxing, warm and friendly atmosphere for the whole stay. A special mention to two exceptional staff members: Ratij, so kind and professional with outstanding guest-relations care, and the one and only Yulio – Mr Personality Plus! An exceptional concierge who added joy, warmth and plenty of belly laughs to each day. Bon voyage, my friend!

We spent 7 nights in the Batur Suite in early December 2025. The property is beautiful. Built 40 years ago, it was obviously built with quality and has been well maintained. The Batur suite was a 2 bedroom suite with private plunge pool and Bali day bed. It included 2 bathrooms, living area and walk in closet. The only downside to an older property is the lack of modern power/charging points but the trade off is a charm that modern properties don't provide. The staff were warm and friendly. The food and beverages were of a high quality. We had access to the Palace Club Lounge which faces on to the most incredible internal garden at the property. We were fortunate with the weather in what is Bali's wet season but Nusa Dua is generally the best bet for sunshine at this time of year. This allowed us to enjoy all the resort had to offer including the pools, beach, bikes, tennis and even the virtual golf simulator. All in all a great week away.

Beautiful classically Bali hotel, perfect beach location with various pools. Food and restaurant choices were excellent, great variety and all delicious. Service at the bars was inconsistent at best, many customers served before us even though we had arrived first. This happened multiple times over the course of the stay with management indifferent to the feedback and not interested in improving. It definitely impacted the overall experience.

We are here for our Christmas break and wish we had saved the money and just have a quiet Christmas at home. Arrived here yesterday morning, but after lunch our room was still not ready at 3 pm. It was chaotic at the Reception. We had to go to the Duty Manager, who was overwhelmed, and it was well after 3.30 when we finally got our room key. Before check in we had the time to walk through the grounds of the hotel. It’s big and beautifully maintained. But we were very disappointed when we got into our room. The air conditioning was not working properly as the room was really really hot. We had to get somebody to come and have a look but the problem is still not fixed. At the moment the temperature in our room is 26 degrees centigrade. There’s a bad smell in the bathroom, which I mentioned to the housekeeping staff. They just put something in the toilet, which made the smell go away temporarily. The door covering the fridge wouldn’t close properly. The furniture all need replacing. Even the furniture in the Reception area look knackered. I would say the hotel was once a really nice hotel, but at best a 3 star hotel at the moment. Service in all the restaurants are very slow. Once I found a piece of plastic in my ramen. Told a waitress who didn’t seem to understand at first. When I pointed at the plastic, she just said auw and went away without saying anything.

We had a truly wonderful stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection, and our experience was made especially memorable by the exceptional hospitality we received. A special and heartfelt mention goes to Ms Nona Novita and her team at the Palace Club. From the moment we arrived, they welcomed us with warmth, professionalism, and genuine care. Every interaction reflected attentiveness, kindness, and a sincere desire to ensure our comfort and enjoyment throughout our stay. The Palace Club team consistently went above and beyond — always friendly, approachable, and thoughtful in anticipating our needs. Their excellent service, calm demeanour, and personal touches made us feel truly valued as guests. Overall, our stay was marked by outstanding hospitality, a welcoming atmosphere, and a team that takes pride in delivering heartfelt service. We are deeply grateful for the wonderful memories created and will certainly cherish this experience. Thank you once again to Ms Nona Novita and the entire Palace Club team for making our stay so special. We look forward to returning in the future.