NYX Hotel Bilbao by Leonardo Hotels

My family and I enjoyed staying in this classy hotel. The location was ideal, walking distance to many restaurants, cafes, and activities. The bed and linens were very comfortable, and I had some of my best sleep during my 17-day trip around Spain. The hotel was clean, well-maintained, nicely decorated, and showed attention to detail. I 100% recommend this place for a visit to Bilbao, and I hope to come back soon!

A forced smile at check in - had to pay a security deposit which is a a first for me and this is a warning of the type of customers they must be dealing with. You also need use a credit card for this according to their “house rules” - if not they would cancel your booking and bid you farewell. ||Couldn’t find my bags after looking after them just for a few hours and wouldn’t let me help to look - after 10mins they were found.||Room OK - the air con is efficient and quiet and bed fine. Location excellent. ||Roof top bar continues to be advertised as a feature but when you get here it seems the “temporary closure” is still in place since 2019.||Don’t eat here - there are thousands of better places on the doorstep.||The manager needs to get a grip of: what is being advertised, the way the reception desk operates and their own “house rules”. This is not typical of a Leonardo hotel.

Decent hotel in a great location with good access to public transportation and restaurants. Staff is friendly and all seem to speak a variety of languages. Breakfast not worth the €; please, please, venture out for a coffee and a tortilla, or pastry, etc somewhere else. Gym is VERY small, so don't expect a lot of room to stretch or ? Note: it has a very limited weight selection--heaviest DB are 10kg. And, you can do far better for dinner within a (very) short walk.

A few things could be improved: - The shelf around the sink in the bathroom should be larger. - A hook for hanging a towel directly on the glass wall so you can grab it when you get out of the shower. - The bench has a hole in it. - Adjusting the window handles makes them difficult to open, especially the sloped window. - And, you'll have to do something about the mold that's growing in some of the joints soon! But I really enjoyed it and will probably be back for the next Blues Festival!

The location is perfect. Next to the old town where all the best shops are located. The room was clean and comfortable. The hotel staff was especially friendly and helped us find the best places in Bilbao.

My mother booked a superior twin room through an agency as a birthday surprise for me, as she needed help with travel arrangements. I flew in from abroad, she took a domestic flight, and waited hours for me to arrive. We finally got to the hotel around 9 pm, exhausted, only to find a tiny double queen bed in a cramped room.||Reception coldly informed us that bed types aren’t guaranteed, the hotel was full, and we were free to leave “without charge.” No empathy. No effort to resolve.|I’ve stayed in many hotels — and I know when there’s genuine intent to support guests. There was none here.||We filed a formal complaint and left, forced to look for alternatives option late at night. I asked for written confirmation but they said it was all sorted. We trusted their word.||Days later, they charged us for one night and falsified the record, claiming the beds could be separated (untrue). It took over a month for the manager to respond. They manipulated our complaint, blamed the agency, and took no responsibility.||We are still waiting for the full refund and are actively pursuing the complaint.|It’s unbelievable that a hotel can decide — at their discretion — not only how much to charge, but also how and with whom guests should sleep. Especially at this price point.||A shameful experience marked by dishonesty and emotional manipulation. Avoid at all costs.

The hotel location is fantastic and the facilities are great, impeccably decorated. There should be a warning about the toilets being glass since some people may find this intimidating, it was challenging for our children. The views were breathtaking. The breakfast can be improved.

Perfect location, very central to restaurants, shopping, buses. We could not have picked a better location. Walk to everything. Clean, elegant, quiet hotel with very nice employees. Restaurant in house and great food was delivered for our late dinner after arrival.