NYX Hotel Bilbao

Central location to visit Bilbao and all the nice things it has to offer (old town, plaza nueva, shopping street, Guggenheim). All within walking distance. Rooms are okay, nothing special. Nevertheless, I wouldn't come back because of the staff. We stayed for 4 days and none of them I felt welcome. No one but one male barmember kindly salutes you when you enter reception/bar. I was traveling with a baby and somehow even a kind question to quickly wash out 2 babybottles was 'too much'. In their opinion I should've asked hours later when 'they had the time' (it wasn't even busy). Also, a bar-staff member called Brenda was really rude and not at all worthy of working in a hotel-environment. Please go find yourself a job you actually like so you can smile from time to time. We visit many hotels during the year and never ever did we came across somebody in hospitality-business so cold and unwelcoming. Luckily her male colleague did his absolute best to compensate. Disappointing as staff represents the overall vibe in a hotel. Will not come back.

Super central location. Great staff! Easy to access public transport, and very close to great places to eat such as Plaza Nueva (1-2min to walk). Rooms are alright, we had the junior suite which was regular room size by most standards, but it had a lovely terrace. And also top floor, so very quiet. The one negative remark would be that facing the traffic in the front you will hear a lot of noise, all day and night. Even at the top floor. But its a price to pay for such great location. And no noise from clubs or restaurants. Beautiful park right outside and river view.

Everything was excellent. Bilbao is a very safe city, very flat so easy to go around on foot. The hotel is highly central, in the old town part and through the bridge near by it is very close to the modern part. The hotel has a bar to hang out with our kid next to us. The atari gaming machine in the reception was nostalgic and fun. My only complain is the lack of small creams and hair conditioner. Also we could not open the room window for some fresh air.

We had an overall pleasant stay — the hotel is clean, the location is convenient, and the staff are friendly and helpful. Our room was spacious and quiet, which we really appreciated. There were, however, two things that could be improved. The mattress was noticeably firm, which made sleeping slightly less comfortable than expected. Additionally, the sink design, although modern, is very wide and flat, which unfortunately makes every splash or mark quite visible and not very practical for everyday use. Aside from these details, everything else was satisfactory, and we enjoyed our time at the hotel.

The hotel is supposedly pet-friendly, yet the receptionist was unpleasant when we arrived with our disabled German Shepherd. If we hadn’t insisted, we would have turned back — which is quite ironic considering Bilbao’s city mascot is a dog and the hotel claims to be pet-friendly. They charged us an extra €26 per night for our dog, with nothing provided in return. To make matters worse, they charged an additional €30 on my card after we had already left, claiming (quote): “Debido a desperfectos de higiene en la habitación se le ha cobrado un suplemento de 30€.” I’m also disappointed about the lack of parking: there is no on-site parking and no disclaimer was mentioned. The public parking costs €22 per day, and the hotel only offered a 10% discount as a “gesture.

Great hotel near Bilbao’s old town. The breakfast is good. There is a small gym available, but the room I stayed in was an interior room, so the window had no view

This is a great hotel, centrally located for both the old town and the new town. The hotel is spotless, and the rooms are great. All of the staff are very friendly and helpful. If you are visiting Bilbao, you won't find a better hotel.

This is the ideal place to stay when exploring old town Bilbao. The hotel had a hip, fun feel to it.||Asier helped us at the front desk and he is fantastic! The hotel does not provide parking but, there is a parking garage approximately two minute walk from the hotel. We had no problems at all.

Beautiful hotel in an ideal location. However, rooms are small and the famous rooftop bar they advertised was closed during the summer with no justifiable reason. Bait & switch.

Just to be clear, this review is for Clash Gastrobar inside NYX hotel. The service is excellent, the food is equally impressive. If you want a sitdown meal in a classy ambiance do not pass this place. Highly recommended.

Nice and modern hotel near the attractions in Bilbao. Room space is a bit cramped, but all amenities were available and service was never lacking.