Karen L.
Yelp
Incredibly disappointed!!! My cousin had been dying to go to O because of all of the good things she heard about it...so we decided to go there for her birthday. Well, it was NOT the birthday dinner we had hoped for or heard it would be. To begin with, our waitress made us feel like we were annoying her. After a couple of interactions, she seemed to shake off her mood...but not until after we had to ask her what the specials were and try to joke with her a bit. The appetizers were good, but the steaks were HORRENDOUS!! Over cooked, Charred beyond belief and inedible...so we sent them back...and p.s. we never do that! They brought the steaks back and said it's probably the lighting, they are cooked as you asked. Well, we asked for Medium - because their menu indicates that means warm with pink center...NOT the case, they were WELL DONE and covered in CHAR! Oh and when they brought the plates back a few of the steak tips looked like they had been through a shredder! We were astonished. The manager said it's hard to cook steak tips because they are all different sizes. Is he serious???? You are a steak house! At that point they asked if we wanted something else, so we decided to try the Salmon. Salmon was ok, not great...and one of my cousins said she would just eat the baked potato (the side from her steak)...I mention that because in the end, they removed the 3 steak meals from the tab, but still charged us for the baked potato (and the 2 Salmon meals). I am okay with them charging us for the Salmon meals, we did eat them, but did they have to charge for the potato ($8). The icing on the cake was that the manager never came back to see how the Salmon was or anything...didn't even insist on sending us a complimentary dessert!! I just think it is a shame....terrible service recovery...needless to say we will NOT be going back!