Tommy Ransom
Google
Review: Oakland Airport Executive Hotel
This hotel was a major letdown from the moment I arrived. The air conditioning in my room didn’t work, which made the stay uncomfortable and frustrating. Turndown service was practically nonexistent—you had to go all the way to the front desk just to ask for towels. The carpet throughout the room was in terrible condition, stained and worn, and the elevator was out of order, forcing guests to use the stairs regardless of which floor they were on.
The lobby was dirty and unwelcoming, and the only ice machine in the entire building was located on the third floor, while my room was on the fifth. That meant multiple trips up and down just to get something as basic as ice.
What’s worse is the blatant false advertising. The hotel’s website lists amenities like a restaurant, bar, and clean swimming pool, none of which were available or operational. It’s misleading and unfair to guests who book expecting even a minimal level of service.
They say you get what you pay for, but in this case, even the low price didn’t justify the poor experience. The hotel should remove the photos and simply be honest: they don’t provide any of the services they claim to offer. What you get is a cheap rate and a long list of disappointments.