Oaks Adelaide Embassy Suites

Avoid!! Avoid! Avoid!!!!!!! Location is good as it’s centrally located but it’s a miss re everything else Customer Service is mid to low..to non existent …poor! Apartment only gets serviced once a week! Pool is dirty and small..forget using it in peak times..no room! The spa hasn’t been operational for 2 years and according to Oaks, won’t be fixed! There is a small sauna! Hotel parking is a nightmare even when you have an allocated spot as it is adhoc and not guaranteed ! The lifts are a nightmare as there’s only one available! It’ll test your patience as wait times are long! Re amenities, our washing machine didn’t work, half our stove top didn’t work , our TV didn’t work and lights didn’t work !! We didn’t have a dryer and was told we could use a dryer in another room 😂 Just so unreal you have to laugh!!! The room is noisy and you can hear all the ambulances and police cars go past! Honestly it’s been hellish waiting for the lifts especially waiting for 15 to 20 mins in a hot smelly car park by yourself and then getting into a lift with 16 other people (like sardines)!! Shame on you Oaks for treating your guests like that! Absolutely horrible!! Why were we treated like this??? I’d love for the owner to be subjected to the horrible above said experiences! For his or her children to play in a dirty pool !! To see a spa but told nope, we are not going to fix it so bad luck! Or make you and your kids wait unbelievably long wait times for a lift (even to go from level 5 to 4 ..4 being the pool floor ) and then cramming your family in to a lift like a sardine for 16 floors! I bet you would get it all fixed in a minute!!!! Inhumane!!!

The location was good. The rooms were clean. The bed was comfortable. Space was amazing we had a two bedroomed apartment, with a great balcony wkth good views. However there was some external noise from plantrooms or similar, which detracted from the enjoyment of the space. However the noise was not heard in the apparment. The Oaks only significant failure was that only ONE of the 3 lifts were working during our 4 day stay. This is a unacceptable management failure. No effort was made to compensate for this failure. Why should guests be subjected to waiting endlessly and subside this management failure.

Avoid Oaks Embassy Suites, apartments are in very poor condition. We found our accommodation in a state of disrepair during our stay from 28/12/2025 to 01/01/2026 Despite paying for a "city views" we got a view of the apartment right in front of us, which provided very poor natural light into the unit during day time. And the lighting in the apartment was very poor. The dryer was non functional, with a maintenance note. Despite following up multiple times during our stay and being promised a maintenance note on it, nothing was really done about it. Both of our TV remotes were out of battery, the reception changed battery for one of the remotes but we found the preinstalled Netflix and YouTube applications on the smart TVs to be non-functional and frozen. Cabinet door was broken in the bedroom making it near impossible to get to the items stored there, or use it to store our suitcases. We paid for on-site parking for 4 days at Oaks Embassy Suite but almost always there were no parking available that was reserved for Oaks. We were told by the receptionist to park in a few private car parking spots where they were confident no one was currently using. Everytime we brought these complaints to the reception there was a sense of disbelief as if there could be nothing wrong with the apartments or parking spots. And only when we took them with us to show them in person they'd acknowledge it. Really dissatisfied with our stay at Oaks. If this was a roadside motel in the country I'd have been alright with it, but I didn't expect it from Oaks, spending close to $1,000 for the 4 days including on-site parking. Our stay at Oaks was the only pain point to an otherwise amazing Adelaide trip. The only positive is that it's well located in North Terrace close to a lot of attractions within Adelaide like the Rundle Mall and Elder Park.

Specifically booked hotel for location and private parking - onsite parking - parking garage that was advertised as property highlights, as we drove from WA that day - rang in advance to advise we will be a late check in as curtesy - sharing with reception that we have a vehicle with us in advance - responded with that’s fine reception is here 24/7 drive safe. To arrive and be told that there is an extra $30 charge on top of our room booking for parking which was a nightmare with a 4WD when I questioned the charge and asked about their embassy onsite parking I was met with an abrupt “it’s full - I’ll give you pin so you can come and go from carpark - and still charged $30. Then to be told not to park in any spot that says “reserved” which was basically entire first floor. When questioned about easier access to carpark from hotel we were told to have to still walk and just use main entrance. Extremely disappointing. Too tired to argue point after the travel we had in the past 24hrs. Once arrived in our room, stain in carpet, old mould in shower, only two thin average towels to use (ladies who have to wash hair know this is inconvenient) tv has no wifi connected and unable to connect, tv in bedroom tiny (think laptop screen size) and doesn’t even turn on. So glad we paid $200+ for one night, hear sarcasm. Gym is pokey, whole wellness space stinks strongly of chlorine and spa is out of order. Grateful to have a bed and hot shower. But it doesn’t reach any standard that is advertised other then good location. Won’t recommend.

The location is good and the room was nice, but it's the little things that add up to be a bit annoying. You're given breakfast vouchers to be redeemed at the cafe next door but the reception will only provide you the voucher in the morning and only for that day. Seems a rather petty approach. The aircon is very weak and on the first day, housekeeping took away the used glasses but didn't replace them with clean ones.... Odd.

We had a pleasant stay at Oaks Adelaide Embassy Suites. The location is excellent, central and convenient, with easy access to the city and restaurants. The suite itself was spacious, clean, and well laid out, making it comfortable for an extended stay. The staff were friendly and helpful throughout our visit, and check-in was smooth. While there were a few minor areas that could be improved, they did not detract significantly from our stay. Overall, Oaks Adelaide Embassy Suites offers good value, comfort, and a good location, and we would happily consider staying here again.

Great accommodation. Let down slightly by cleanliness, both bathrooms needed a through cleaning but the rooms and balcony were generous. One lift was out of order but that was outside of the control of the staff. Close to Adelaide Oval. We would definitely stay again.

We stayed at Oaks Embassy Suites and overall had a good experience. The location was excellent, the staff were great, and the pool was lovely. There were a few minor issues. Parking is very difficult as there’s no clear instruction where you are allowed to park most car spots owned or claimed by residents with signs, save $10 night and park next door in the public car park as it will be much easier to find a spot. Although there were three elevators only one was functioning they were often very busy, making it difficult to get on with a pram and we often had to wait multiple cycles our longest wait time was 23 minutes as we where on the 10th floor lift would go to level 17 and fill up prior to reaching us. There were only three towels provided for five guests, and the body wash bottle in the shower was empty. The TV in the master bedroom didn’t work, which would have been handy as the weather was extremely hot (around 42 degrees). We also couldn’t get the Wi-Fi to connect despite entering the code correctly. Overall a nice stay, but a few small things could be improved.

Visiting from the US, I sure am happy to have selected this hotel for our 2 week stay! The room is quite nice, and the staff split our king bed into two very comfy singles for my son and I. The kitchenette area has everything you need, the sitting area a large TV for viewing, and the washer/dryer is a great addition. We've used the gym, pool and sauna in the AM. My son is a nationally ranked rower in the US, and the rowing machine was a lucky touch! The little breakfast/lunch Cafe is very nice, and I recommend paying the extra for daily breakfast. The coffee latte is excellent! Outside there is plenty to do nearby, with Uni's, museums, the zoo, and much more. Good restaurants are close, as well as shopping. The staff here are uniformly professional, helpful and friendly. This is a great place to stay!

I'm staying here while visiting Adelaide to attend a wedding. The Oaks provides modern self contained service apartments, lounge, fully equipped kitchen, tv, a/c, in 1,2 & 3 bedroom units. Everything is provided for your convenience and comfort and the suites are located right in the downtown area opposite the Adelaide Convention Center. If your traveling with family or friends and need that extra convenience and flexibility you don't get from a regular hotel room this is definitely a good place to stay. Highly recommended.

Had a meeting at the Adelaide convention center. Oaks was across the road. Had breakfast in the coffee club where we had premeeting breakfast in a conference room. Flats had 1,2 or 3 Rooms with kitchen and balcony. There was washing machine and dryer. Reception was pleasant & open. As I arrived after 10 pm. There was the casino 5 minutes down the road. The shopping mall 15 minutes walk away. A good alternative for a family if they don't want a hotel.

I used to work in the restaurant attached to this hotel and many a time my friends have hired rooms for special occasions and birthdays. The Embassy offers secure accommodation in contemporary serviced apartments and is rated 4.5 stars I preference this style of accomodation over a hotel room because you have a little kitchenette for self-catering purposes, as well as a living / dining area which means you can entertain more easily, or just give each other some space. I think the embassy has one two and three bedroom apartments and the penthouse suites are actually really beautiful with great views of Adelaide. The facilities are great too, there is a lap pool, sauna, a couple of treadmills and exercise bikes and a restaurant. The cost of staying here is in the mid range bracket but I've never understood why, I would much rather stay here than in a hotel room but a hotel will cost double the price. This is a great budget option and a huge step up for those who can't quite face a motel or hostel.

I'll agree with another review by Tegan that it is nice to have your own kitchenette. Moreover, the front desk was never anything but very helpful ... however... (a) the little dining room that is attached is way overpriced and under-featured, (b) cleaning in the rooms is sub-standard (one maid likes turning on the dishwasher with no soap, as an example), (c) asking that they vacuum your room is akin to asking someone to shoot Mickey Mouse (why ever would you want do that?), (d) the WiFi SUCKS and is NOT free and ought to be, and (e) the room is WAY overpriced for what you get. Still, it ain't bad and while I have experienced better, I have experienced far, far worse.

We stayed here with our family (two year old and three month old) over six days for a conference in April 2015. As a serviced apartment the place is acceptable, although a bit bare boned and overpriced for adelaide (being next to the convention centre allows them this I suppose). What has completely tainted our experience however is the extra price gouging we have been subjected to on checking out. To extend our checkout by two hours to allow our toddler his nap before the plane set us back $80 because apparently the hotel was fully booked (midweek). I would have assumed that if it was actually fully booked they would have been unable to offer us an extension on our checkout, $80 or not! Additionally there was 1.5% surcharge on payments with a credit card. We tried to pay with a debit card but their machine was unable to accept the payment, displaying a 'system error'. I initially thought this may be a problem on our end but we have since confirmed with out bank that there is no problem with our cards or accounts. After quite a long stay, at relatively premium rates I would have expected some flexibility with these charges. Unfortunately, despite being pleasant enough about it the staff at the desk were all to willing to defer to absent authority (their manager who wasn't available to talk to on any of three occasions) and were incredibly inflexible in their approach to the situation. I would encourage the mangers at the oaks apartments to consider that the extra $80-$100 may not have been worth tainting my experienced with their hotel and generating this negative review. My family and I will certainly stay elsewhere when we return to the conference next year.