Oaks Adelaide Embassy Suites

I recently checked into this hotel and my experience so far has been extremely disappointing. The spa bath in my room cannot be used as no plug was provided. When I raised this at reception, I was given another plug which also did not fit. This shows poor attention to detail and a lack of proper service. The in-room phone is also out of order, making it inconvenient and frustrating to contact reception. On top of that, the Wi-Fi is not working, which is unacceptable for a hotel in this price range and adds further inconvenience to my stay. Most importantly, I had requested a room with a view well in advance, two weeks prior to my stay, yet I was given a room facing a wall. This was a key part of my booking request, and it feels as though my preference was completely disregarded. On 02/10/2025 at around 10:30 am, the white lady in charge at the reception was extremely rude and displayed a dismissive attitude when I asked if there was another room available for an upgrade. Her behavior was unprofessional, discourteous, and completely unacceptable for someone in a customer-facing role. Staff dealing with customers should know how to communicate with basic courtesy, including maintaining professionalism, showing respect, and at the very least offering a welcoming smile. The hostility and lack of respect I experienced were clearly discriminatory and gave the impression of racial bias, which is unacceptable in any professional setting. For the price being charged, these issues are unacceptable. The service and facilities provided are well below the standard I expected and what the hotel advertises. I expect management to acknowledge these failings and provide an appropriate resolution. Highly disappointed!!

My husband & I had a wonderful wknd away & room on the 17th floor at the Oaks Embassy. We found the staff to be friendly & helpful, especially the lovely man with a beard working on Friday afternoon & Sat (Sorry don't know his name) We were celebrating an anniversary & the lovely staff member looked after us by offering us breakfast vouchers at The Coffee club for each morning of our stay, we really appreciated the kind gesture. We were a little disappointed with the size of the swimming pool, looked much bigger on the website & the spa was not working. The Carparking is also not the best, unfortunately no access from the hotel. You have to either walk up a ramp or steep stairs which isn't great if you have suitcases. Other than those few things we found the Oaks Embassy a great place to stay in a convienent location, we would definetly stay there again.

If I could give 0 stars I would. The only positive about this hotel is that it’s close to everything in the CBD. Unfortunately, our overall experience was extremely disappointing. We had requested a cot for our 3-month-old baby when booking, but upon arrival, there was no cot available. We were told none could be provided the first night and were instead expected to have our baby sleep in our bed, which was just two single beds pushed together. When we explained that wasn’t safe, the reception staff (who were very rude) claimed we’d been “upgraded” to a two-bedroom apartment that we didn’t ask for and which faced a noisy construction site. On the second night, a portacot was provided, but it was completely unusable. The base was ripped, and it wouldn’t stay open. Reception refused to replace it and instead offered extra blankets to cover the tears, which was unsafe for our baby. They still tried to charge us $20 per night for the broken cot without even offering a replacement and only refunded us after we explained that she would probably fall straight through it as it was that torn, if it didn’t collapse on her first. The apartment itself was reasonably clean but poorly presented. The bed wasn’t made properly, with only a loose sheet on top of the mattress protector, which slipped off straight away. The quilt cover was just two loose sheets that came undone immediately and even had a visible bloodstain on the quilt. The toilet seat wouldn’t stay up, and the shower head faced the wall and couldn’t be adjusted. To make things worse, we paid $80 through the hotel for parking and were given a code. When leaving, the code was invalid, and we were forced to pay an additional $80 just to exit the car park. Overall, this was an unsafe and frustrating stay with unhelpful staff, poor facilities, and additional unexpected costs. I would not recommend this hotel.

Based on what we paid for a 2 bed "deluxe" apartment, I'm incredibly disappointed in our stay. The view in our deluxe apartment was of a concrete wall, not what we were expecting. The place looked nothing like the pictures and we felt quite mislead. I also wouldn't bother with the breakfast - it's at the coffee club and you are given vouchers which aren't enough to cover breakfast for all - better off going to Macca's around the corner. We also were short changed with the vouchers, were cafe staff took $100 worth of vouchers for an $80 total and refused to do anything about it when asked.|The apartment was quite dirty and uncomfortable and they missed basic things like supplying extra rubbish bags - it appears rooms are serviced once per week and one single rubbish bag isn't enough. Based on the price of the place, I'm blown if I'm forking out for rubbish bags.

A much needed comfy , clean place to crash and recover from jetlag.|An easy drive from the airport, with secure parking. The car wasn't required during our stay, as hotel location was ideal for walking around Adelaide. |The noise from the traffic was noticable if you opened your balcony door, but didn't impact us at night.|Our only niggle, the coffee shop/cafe advertised as being open until 2pm on Sundays, but was fully locked up at 1:15pm.

We were very happy with Oaks Embassy. Stayed for a business conference and stayed an extra day to explore the area. From check-in to departure, everything was fantastic. Staff courteous and helpful, our room was clean and tidy and had everything we needed. Great location to access everything Adelaide has to offer. We would definitely stay again!

Location wise is good, rooms actually big with lots of space, views were amazing, however cleanliness could be better. No clean up service as well during the day when we stayed.

Great location, close to all things we needed. However, the rooms were far from clean, walls were dirty with lots of scuff marks all over them, and the kitchenette was dirty. The Bathroom contained lots of dirty grout areas that makes you feel uneasy about using the shower. There were also lots of construction works going on around the building, our room was right across from the works (our balcony literally looked out onto the building next door under construction) so this was 1. Extremely unsightly but also, extremely loud during the day. We weren’t made aware prior to, or at time of booking, that construction works were being completed. We would not have booked if we’d known. We also had no access to hotel parking, this was apparently all booked, so we had to use the terrace parking, where we had our engle (fridge) from the back out our Ute (that was strapped in) stolen. The car park and elevators for the parking were filthy and smelt like urine. Would not stay here again nor would we recommend this to others.

Visiting from the US, I sure am happy to have selected this hotel for our 2 week stay! The room is quite nice, and the staff split our king bed into two very comfy singles for my son and I. The kitchenette area has everything you need, the sitting area a large TV for viewing, and the washer/dryer is a great addition. We've used the gym, pool and sauna in the AM. My son is a nationally ranked rower in the US, and the rowing machine was a lucky touch! The little breakfast/lunch Cafe is very nice, and I recommend paying the extra for daily breakfast. The coffee latte is excellent! Outside there is plenty to do nearby, with Uni's, museums, the zoo, and much more. Good restaurants are close, as well as shopping. The staff here are uniformly professional, helpful and friendly. This is a great place to stay!

I'm staying here while visiting Adelaide to attend a wedding. The Oaks provides modern self contained service apartments, lounge, fully equipped kitchen, tv, a/c, in 1,2 & 3 bedroom units. Everything is provided for your convenience and comfort and the suites are located right in the downtown area opposite the Adelaide Convention Center. If your traveling with family or friends and need that extra convenience and flexibility you don't get from a regular hotel room this is definitely a good place to stay. Highly recommended.

Had a meeting at the Adelaide convention center. Oaks was across the road. Had breakfast in the coffee club where we had premeeting breakfast in a conference room. Flats had 1,2 or 3 Rooms with kitchen and balcony. There was washing machine and dryer. Reception was pleasant & open. As I arrived after 10 pm. There was the casino 5 minutes down the road. The shopping mall 15 minutes walk away. A good alternative for a family if they don't want a hotel.

I used to work in the restaurant attached to this hotel and many a time my friends have hired rooms for special occasions and birthdays. The Embassy offers secure accommodation in contemporary serviced apartments and is rated 4.5 stars I preference this style of accomodation over a hotel room because you have a little kitchenette for self-catering purposes, as well as a living / dining area which means you can entertain more easily, or just give each other some space. I think the embassy has one two and three bedroom apartments and the penthouse suites are actually really beautiful with great views of Adelaide. The facilities are great too, there is a lap pool, sauna, a couple of treadmills and exercise bikes and a restaurant. The cost of staying here is in the mid range bracket but I've never understood why, I would much rather stay here than in a hotel room but a hotel will cost double the price. This is a great budget option and a huge step up for those who can't quite face a motel or hostel.

I'll agree with another review by Tegan that it is nice to have your own kitchenette. Moreover, the front desk was never anything but very helpful ... however... (a) the little dining room that is attached is way overpriced and under-featured, (b) cleaning in the rooms is sub-standard (one maid likes turning on the dishwasher with no soap, as an example), (c) asking that they vacuum your room is akin to asking someone to shoot Mickey Mouse (why ever would you want do that?), (d) the WiFi SUCKS and is NOT free and ought to be, and (e) the room is WAY overpriced for what you get. Still, it ain't bad and while I have experienced better, I have experienced far, far worse.

We stayed here with our family (two year old and three month old) over six days for a conference in April 2015. As a serviced apartment the place is acceptable, although a bit bare boned and overpriced for adelaide (being next to the convention centre allows them this I suppose). What has completely tainted our experience however is the extra price gouging we have been subjected to on checking out. To extend our checkout by two hours to allow our toddler his nap before the plane set us back $80 because apparently the hotel was fully booked (midweek). I would have assumed that if it was actually fully booked they would have been unable to offer us an extension on our checkout, $80 or not! Additionally there was 1.5% surcharge on payments with a credit card. We tried to pay with a debit card but their machine was unable to accept the payment, displaying a 'system error'. I initially thought this may be a problem on our end but we have since confirmed with out bank that there is no problem with our cards or accounts. After quite a long stay, at relatively premium rates I would have expected some flexibility with these charges. Unfortunately, despite being pleasant enough about it the staff at the desk were all to willing to defer to absent authority (their manager who wasn't available to talk to on any of three occasions) and were incredibly inflexible in their approach to the situation. I would encourage the mangers at the oaks apartments to consider that the extra $80-$100 may not have been worth tainting my experienced with their hotel and generating this negative review. My family and I will certainly stay elsewhere when we return to the conference next year.