Oaks Darwin Elan Hotel

We chose Oaks Elan Darwin, based on others good reviews. A fantastic hotel, great for couples, the harbour view apartments are very spacious, clean and comfortable, with beautiful harbour views. The bed was very comfortable and nice soft sheets. The restaurant onsite was particularly good, reasonably priced with happy hour from 5-6pm good value pre-dinner drinks. The continental breakfast was also good value. We found the staff to be very friendly and helpful.||The location of the Oaks is quite central to walk to the marina and other restaurants and cafes. We would definitely stay again.

Overall a below average hotel. The floor in the halls were very unclean, as were the balconies in the rooms, and the food was unfresh. Budget friendly hotel but is absolutely not up to 4-star hotel standards as it claims to be.

The location is great, the rooms are very nice. The ceiling fans and exhaust fans are very noisy. The TV has a dodgy speaker. This was probably from guests turning the TV up load to hear it over the fan noise. The room was pretty clean but there was mold in the shower. The hot water all the way to hot with no cold was only luke warm.

It's not a new hotel but it's been maintained well. The apartment which we stayed for 4 nights is clean, beds are comfortable, kitchen is fully equipped. I'm so grateful for their impressive customer service - we had to check-out in the morning before we headed to the last day of the conference, then we had to get changed to attend the gala dinner. The staff were so helpful and hospitable to let us use the shower at the pool area in the afternoon & loaned us towels so we can get ready for the gala. As a comparison, our friend who stayed at The Hilton was told that she could get changed in the toilet. The impeccable service did not come from a specific staff; it came from ALL of the staff - it's like they have been trained to extend caring gestures which is a privilege these days, so thank you so much to all the staff at Oaks Elan Darwin!! PS: if you have any question prior to your stay, don't email, just call them.

Have really loved staying here. Great views higher up, pool was nice, rooms comfortable. The apartment has everything you need and staff are super friendly

We had a two bedroom Harbour View apartment. Check-in took a while - I would say a good 10 minutes from arrival to being greeted/served at reception. They gave us all a bottle of complimentary water. The pool was really cold and unbearable. Of course, it's dry season, so I should've expected that, but the steps leading into the pool were very slippery. I couldn't work out if it was the finish of the stairs or if it was mould build up. Despite there being a rail, I couldn't help but think how an older person may go getting in and out of the pool. When we walked into the apartment, there was a very strong mouldy smell. I'm not sure if the apartment above has a water leak, but each time we walked out and came back in the apartment, had the same strong mouldy smell. The beds were extremely comfortable to sleep in with nice pillows, in saying this I did notice that when lifting the quilt and flat sheet up that there was quite a lot of hair all over the mattress, indicating the sheets were not clean. One bedroom fan was working as it should, and the other bedroom fan was on its way out. It was running very slow with minimal airflow. The shower gets luke warm and doesn't get hot . I feel like Oaks Darwin has really gone downhill to when I first stayed there not long after it was built. The outside windows were also pretty filthy. It's not what I was expecting for the price we paid. The lift also had a number of issues where our room cards struggled to register to be able to select our floor. I don't think I'll be likely to stay here again, unfortunately.

We booked a 2 bedroom apartment and arrived to be given a single hotel room for 6 nights. They offered to open up an adjoining door to make it 2 hotel rooms but not what we booked. Took a very long time for them to give us the room we booked and paid for with a lot of arguing it was the same as a 2 bedroom apartment- it was not! Our correct unit was a lot bigger had a laundry etc. it felt pretty scammy to basically lie to me and say this is what we booked. We also ordered a breakfast pack which wasn’t in the room and that became an issue because they had no small cereal packs and gave us a box of Just Right which we advised was not what was ordered and not what we would eat and could they replace it with another option to be told no - twice until the third time I went and saw the restaurant manager who gave me a different cereal. So simple yet so difficult seemingly for them to do! They also never credited the stay against my membership despite saying they did! Also the pool has no sunlight on it and the water is freezing even on 30 degree days! Would not stay again!

The views from our room were beautiful, but the room itself was disappointing. No clothesline or clothes horse, internet signal didnt work in half the apartment, dishwasher leaked water all over the kitchen floor, the ceiling fans in the bedrooms were on the way out with the option of really slow or tornado speed, the pool area didnt get much sun, the lifts took ages, the pillows in the beds were all soft with no firm options, cranked tiles in the bathroom, a chunk missing from the vanity sink - just not up to standard for the price paid sadly.