Sam C.
Google
Disgraceful management!!
You should be ashamed. We arrived at 3pm on the 15/10/25 after booking back in June. My daughter and partner flew over from WA, with an 8 month old baby and my partner and myself drove
5 hours, so all very tired. We did not receive our code for the safe to enter the room, which the host confirmed in an e-mail would be sent, prior to our arrival. So we tried to call booking.com for assistance and an explanation? What a nightmare on a 33 degree day. I was so upset and was more or less told. they could no longer accommodate us after numerous phone calls back and forth. We had to book at other accommodation for the night, as we needed somewhere to stay. It completely ruined the start of our holiday. Eventually booking.com agreed to refund the accommodation amount, however, we were so exhausted, that we settled for anything. Close to midnight we received an e-mail with our code from the host, after already being told our accommodation was cancelled. How inconsiderate of the host to message us, so late at night(close to midnight)with the code, especially as we were told the apartment was no
longer available. Booking .com came through in the end a fully refunded us, after such an ordeal, so we could use the funds to re-book accommodation. The service in the end, from Booking.com was dealt with by a very compassionate and understanding person from the call centre. The host should be embarrassed and ashamed of their lack of consideration towards my family. They were too interested in their overseas holiday and said they forgot the time difference. Never mind the stress you caused us. Your holiday is obviously more important…