963graemej
Google
I booked directly with the hotel on their website, after my enquiry about a late check-in, the reservations assured me their Front Office would contact me with a code for the Safe box at the entrance to collect my hotel key. I then reserved and paid for my room in advance to guarantee my booking. I booked to stay from 16-18 December 2025.|Two days before my departure from the Netherlands, I emailed the hotel about receiving the code, but no reply. During my 24 hour journey to the hotel I was able to email the hotel reservations and Front Office, but still no reply upon my arrival in Brisbane. After arrival at Brisbane International Airport, I tried to call the hotel, this was now after hours 22:45, no answer, just a loop answering system or a BOT for the restaurant. As everything else was closed at the airport, I spent the night on a sofa at the arrivals as all airport hotels were full. Journey time now over 30 hours!|After 6:00, I could collect my car rental and was then on my way to Redcliffe!|At check-in (17 December) which took a few minutes to find my reservation, I would have thought they would be still expecting me? After explaining my ordeal and no contact from the hotel from the code, the answer was, they have a night porter to call, they never use the safe box! Reservations could have just given me the night porter number?!|I had to ask directions to the restaurant, no offer from the hotel to visit the restaurant, but I was hungry after my night at the airport.|The restaurant staff couldn’t give me the time of day, I had to pay for my order, waited 20 minutes before I had to ask if I could have my juice, then 15 minutes later came the eggs I ordered. There were just two other tables in the restaurant at 7:15 in the morning.|In the room, Housekeeping left the dishwasher on which was beeping , I managed to switch this off before sleeping with the wind whistling noise through the sunshade shutters above the balcony which could not be operated.|The shower head leaked badly down the hose and the room had a strange odour. |During my stay, no apology came from the hotel from the bad communication from reservations. |Seems like once they get your money, they don’t feel like they have any more to offer at this Oaks hotel.|This was my first stay at Oaks Hotels, I have stayed previously at NH hotels and nhow hotels across Europe, so I joined the Minor Hotels Discovery programme. My stay at Mon Komo Redcliffe has not been credited, so no points there either.