Oaks Townsville Hotel

Found the staff very friendly & accommodating. Check in & check outs were quick, efficient & met with a very friendly face. Rooms were spacious, clean, tidy with a beautiful view of the marina. Meals at the hotel were great as well. The location is walking distance to other eateries if you wish for a change of cuisine. Rooms were located such that they were quiet & walls not paper thin with plenty parking on site. We had a function there and found the Event Coordinator Abigail & staff very obliging, accommodating & helpful with piecing our event together. Would definitely recommend.

My recent stay at Oaks Townsville Hotel was very disappointing due to serious hygiene concerns. Upon arrival, I found a cockroach inside the refrigerator and later noticed that the bed sheets were visibly dirty. I reported these issues immediately to the front desk (staff member: Le Laruna), who confirmed a room change was possible but refused to offer any refund or compensation. I also requested the manager’s contact information (Chirag) but was told it could not be shared.||||I understand that operational issues can occur, but the lack of cleanliness and unwillingness to take accountability left a very poor impression. These are not minor inconveniences—they raise serious concerns about hygiene and guest care standards.||||I hope management takes this feedback seriously and addresses both the housekeeping and customer service issues to prevent similar experiences for future guests.

Quick trip for personal reasons. The hotel is down the end of Palmer street and the carparking is super tight and not good if you have a 4wd. The room was nice enough but with mould in the shower and an airconditioner that was totally full of dust it wasn't working very well.

Perfect location for events in Townsville. Close to Queensland Country Bank Stadium. It’s at the end of the food and entertainment hub of Palmer St making it the ideal place to stay a few nights. Our room had a large fridge, double hot plate, microwave, jug, toaster, so simple cooking would be possible. The room was also equipped with a washer and dryer. Some features were a bit worn/tired. The pleather chair was peeling and the paint under the air conditioner was coming off - likely due to having leaked over time. The room was clean, the bed comfortable and the shower was great. Our room had a balcony the looked over Townsville to Castle Hill. There’s also a gym and pool for guests.

We booked through a 3rd party company, the company was nice to deal with. But the staff at the front desk well. We accidentally left our key on the table we approached the front desk and they advised us they had a spare key but needed the 3rd party to contact them. They made some sort of excuse as they didn't like the look off us. As the boys were wearing no shoes and we are a bit rough around the edges ( we are from the country ) they were so rude to us, we'd just been to Coles and had all cold food for dinner and we had to wait for over an hour for a handy man ( friend of the 3rd party) to bring the spare key over to us! So rude

3rd floor room is right above the delivery point for the hotel in front and every day there are delivery trucks parked, engine's running leading to exhaust fumes and compressor noise ruining balcony time as well as not being able to have our door open. Our renovated room has a washer and dryer but you have to be careful when closing the doors that you don't jam your fingers in them. When we arrived they had not installed the hanging rail in the small opening for clothes this had to be done the next day. The TV employes an in-house casting system that means you have to have an higher end phone to use it. There are the bare minimal items to use on the stove top and no microwave cooking vessels, we had to buy our own. 4 day's after advising the front desk of this problem someone came up with 2 microwave items that still were not suitable. We did ask for some scissors as well, these came but we were expected to use them straight away and give them back,I explained that we needed them each day for opening breakfast items. It is a reasonable walk into town and there are a number of eateries on the way. The pool is relatively unusable as it is located in full shade most of the time as right on the office area and delivery lane,no privacy. Also the in-house phone is not working as yet and the on screen tv room menu doesn't work. Day 10 of our visit, we have asked 5 time to have the hand cream dispenser in the bathroom filled up and been told to our face it has been done or will be done only to have to ask in a demanding way to let me know if they are out of it or FILL it up, we came back from a walk to find several small containers of hand cream, so they lied 5 times about doing the job. Just when you thought things could not get worse. Today Wednesday have had to have our balcony door closed ALL morning due to truck deliveries at the Hotel in front, so noisy on the 3rd floor. Still no replacement spatula after 4 to 5 days.

Smelly room, broken TV, no service, rude staff We travel on business every second week and visit Townsville three or four times a year. This was our first and last time staying at Oaks Hotel Townsville. From the start, the service was extremely poor. Upon entering the room, there was a bad smell coming from the bathroom. No water bottles or complimentary water were provided. The TV didn’t work, which we only discovered late at night. There was no room service, so if we wanted water or to change rooms, we had to go down to reception ourselves. The night manager spoke from behind a drawn blind, forcing us to bend down and speak through a small gap. The whole experience felt dismissive and unwelcoming. Overall: exceptionally poor service and poor quality. We will never stay here again and will take our business elsewhere. Im future we will be travelling to Townsville around ten times a year, and this property will not be on our list. I have requested a refund — let’s see what happens.

I've stayed here a few times for work. It's a bit hit and miss. The good things are the location (handy for access to meals, walks etc). I've found the bathrooms that have an external window are usually cleaner. The ones that don't have an external window can be quite grotty with mould. There are security issues too. Another, intoxicated, guest was able to gain access to my room while I was asleep at night using their own keypass. This was quite a frightening experience and almost a month later, I'm yet to hear back from the manager about this one. The wifi is a bit laggy at times too and struggles to load. This also affects the TV reception. As a no-frills crash pad the property is acceptable.