Oaks Townsville Hotel

We had a really nice stay at this hotel overall. The view was fantastic and definitely one of the highlights, waking up to that outlook made the whole experience feel special. The pool area was great, and my kids absolutely loved spending time there. It was a big part of why the stay felt like a proper holiday for them. The service was friendly and welcoming, and staff were generally helpful throughout our visit. However, there was one unusual and slightly frustrating aspect of our stay. We booked a two-bedroom suite expecting a fully connected space, but instead we were given two separate rooms connected by internal locking doors. With two small kids sleeping in the second room, this setup felt inconvenient. We had to place a chair against the connecting doors to make sure they didn’t accidentally close, which wasn’t ideal. Another concern was that the balcony doors didn’t have locks, which felt stressful given that the kids were in the adjoining room. For a family-friendly hotel, that detail really stood out and made us more anxious than we would have liked. Overall, we enjoyed the stay, great views, lovely pool, and friendly service, but the room configuration and balcony door situation are important things for families with small children to be aware of. .

I was really impressed with the room. It was modern, attractive, comfortable and well-equipped – there was even a washing machine and a little dishwasher! I also appreciated the large fridge-freezer. The bed was huge and very comfy. The view from the balcony was great, over the river and towards the sea in the distance. I thought the price was exellent value – I've been travelling in Australia the last few months and have paid more for a dated, dingy motel room with just a kettle, bar fridge and microwave before for preparing food and drinks. We didn't have trouble parking our Hilux – there was plenty of space on the second floor of the carpark. The location was great for taking a ferry to Magnetic Island the next morning. Recommend!

Found the staff very friendly & accommodating. Check in & check outs were quick, efficient & met with a very friendly face. Rooms were spacious, clean, tidy with a beautiful view of the marina. Meals at the hotel were great as well. The location is walking distance to other eateries if you wish for a change of cuisine. Rooms were located such that they were quiet & walls not paper thin with plenty parking on site. We had a function there and found the Event Coordinator Abigail & staff very obliging, accommodating & helpful with piecing our event together. Would definitely recommend.

The room was clean and tidy, with a gorgeous view of the marina and Home Hill in the distance. We booked this hotel as it was one of the only options available for a late check-in; however, we did need to call the contact number multiple times and wait around 25 minutes to be let into the hotel. Despite this, it was still a good stay.

We booked through a 3rd party company, the company was nice to deal with. But the staff at the front desk well. We accidentally left our key on the table we approached the front desk and they advised us they had a spare key but needed the 3rd party to contact them. They made some sort of excuse as they didn't like the look off us. As the boys were wearing no shoes and we are a bit rough around the edges ( we are from the country ) they were so rude to us, we'd just been to Coles and had all cold food for dinner and we had to wait for over an hour for a handy man ( friend of the 3rd party) to bring the spare key over to us! So rude

Great quiet hotel. Well appointed with laundry, large fridge, dishwasher,etc. Some of the rooms have great views of Magnetic Island. The metropole compliments this hotel with great food and service.

My recent stay at Oaks Townsville Hotel was very disappointing due to serious hygiene concerns. Upon arrival, I found a cockroach inside the refrigerator and later noticed that the bed sheets were visibly dirty. I reported these issues immediately to the front desk (staff member: Le Laruna), who confirmed a room change was possible but refused to offer any refund or compensation. I also requested the manager’s contact information (Chirag) but was told it could not be shared.||||I understand that operational issues can occur, but the lack of cleanliness and unwillingness to take accountability left a very poor impression. These are not minor inconveniences—they raise serious concerns about hygiene and guest care standards.||||I hope management takes this feedback seriously and addresses both the housekeeping and customer service issues to prevent similar experiences for future guests.

Quick trip for personal reasons. The hotel is down the end of Palmer street and the carparking is super tight and not good if you have a 4wd. The room was nice enough but with mould in the shower and an airconditioner that was totally full of dust it wasn't working very well.