Oakville Trafalgar Memorial Hospital

I would like to express my sincere gratitude to Nurse Paige and Midwife Andrea for the exceptional care they provided during my delivery. Nurse Paige was absolutely amazing very attentive, helpful, extremely professional, patient, and calm, even during the most difficult moments. Her presence gave me a great sense of comfort and safety when I needed it the most. Midwife Andrea was fast, efficient, and very supportive. She also delivered my first child, which made this experience even more reassuring and special for me. Her decisions were essential during a difficult labor marked by intense pain. My labor was not easy, and I can say with complete confidence that without the support, expertise, and dedication of these two professionals, my baby and I might not have made it through this experience the way we did. I am deeply grateful for their care, compassion, and professionalism. They truly make a difference and deserve the highest recognition. ⭐⭐⭐⭐⭐

I went to Oakville Trafalgar Memorial Hospital on December 17th 2025 at around 3 AM because I was having chest pain and breathlessness. There was just one couple ahead of me at triage, and they kindly let me go ahead when they realized what I was experiencing. As soon as I described my symptoms and told the nurse my pain was 5/10 at the moment but had peaked at 8/10, she immediately gave me aspirin — and I truly believe that nurse helped save my life that day. Someone else might have given Tylenol, which wouldn’t have helped in this situation, but she clearly knew exactly what to do and reacted without hesitation. Within about 10 minutes, the entire medical team was focused on my care. Blood work was done right away, I was seen by the cardiology team, and from that moment onward everything was handled smoothly, calmly, and extremely professionally. I ended up needing to stay almost 15 days, and during that entire time I felt safe, heard, and looked after. I especially want to thank Dr. Michael Heffernan (cardiology) and Dr. Maaz Kamal (internal medicine). Not only are they incredibly skilled doctors, but their kindness and bedside manner are truly exceptional — honestly the best I have ever experienced. They visited me twice a day, even when there wasn’t anything new to update, simply to check how I was feeling and reassure me. That level of care makes a huge difference when you’re going through something serious. I always felt like I mattered — not just as a patient, but as a person. Every single nurse who attended to me was patient, gentle, respectful, and attentive. I never once felt ignored or rushed. The hospital itself is also extremely clean — my room and bathroom were deep-cleaned every day, which made recovery much more comfortable. Another thing I really appreciated is that they don’t restrict you from meeting visitors. Seeing familiar faces and having loved ones around truly helps you not feel lonely — the environment feels supportive rather than isolating. They even keep a sofa bed inside the room so the person accompanying you can sleep comfortably at night. That meant the person staying with me could rest properly while still keeping an eye on me, which was incredibly reassuring for both of us. And even though the treatment is completely free, they also provide meals three times a day — breakfast around 8 AM, lunch at 12 PM, and dinner at 5 PM. As a vegan, I’ll be honest — the taste isn’t restaurant-level, but it’s a hospital, not a spicy street-food stall 😂 so I really can’t complain. It even took me a few days to realize I could actually choose my meal options because no one explained that part at the start — but once I figured it out, it was totally fine. From start to finish, my treatment at Oakville Trafalgar Memorial Hospital was handled with compassion, expertise, and genuine care. I honestly felt like I received five-star treatment like i am some kind of a celebrity😂. I cannot thank the staff enough for everything they did for me during such a frightening time. Based on my experience, I can confidently say this is one of the best hospitals in Canada. There are absolutely no complaints from my side about Canadian healthcare after what I experienced here. I am deeply grateful to every doctor, nurse, and staff member who helped me — you truly made a difficult time easier, and I will always remember the kindness and care I received here. (My stay - December 17 2025 - December 30 2025)

Was here at the hospital in November 2025. Dr. Lei for Vitrectomy surgery is the best. Very positive experience through and through. No issues at all navigating through the process and very quick to response from their clinical team at Milton Eye Surgeons and Halton Retina Care. All the followup appointments also went well and the supporting team was also very friendly and helpful.

I personally haven't had any great experiences there and it's always been long wait times. Most recently my mother was admitted there and now a friend of ours is there for a long time with an issue and I have to tell you that hospitals have gone down in the way of taking care of the patients and keeping them healthy to get them out of there. It seemed to me the almighty dollar is the most important thing and shouldn't you be feeding your patients nutritious food and healthy food in order to get them well? When my mother was in there for a week and she was ready to eat food again, they started giving her what looked like garbage and made her nauseous and she couldn't eat it. She referred to the chicken salad sandwich as looking like boiled cat hair and tasted like it too and it looked pretty bad. Our friend has been in there for several weeks and while the care of his wound has been good again, he's being fed what looks like dog food and he's 6'6 and he's lost a ton of wake because they're feeding him garbage that I wouldn't give to an animal. Dinner this evening is fried rice and that's his whole dinner and a cookie loosely wrapped in plastic wrap. Most of the food he can't stomach and what he does get. Looks like it belongs in a garbage bin. How do you get people healthy and out of there? If this is how you take care of them with food, you wouldn't feed your own family. My father was in Burlington hospital recently and it was the same garbage there as well and he wouldn't eat it so I had to bring him something that was edible or he wouldn't eat

I am forever grateful for everyone here. I was rushed to Milton hospital with a life threatening condition. They transferred me to Oakville because of their GI division. I was in ICU for 3 days. After the bleeding stopped and I had my transfusion I was transferred to the GI unit. Beautiful view, comfortable bed, I was able to watch my shows (yes expensive but worth it imo). The RNs and DRs were all wonderful. I definitely enjoyed that they appreciated my dark sense of humour. I can’t thank them enough for their hard work and what they have to go through on the daily. I hope I was a breath of fresh air in your presence. Thank you for saving my life. I wish I could hug you all.

Thank you for the winderfull care from Dr. Yassein and the OR team last night as well as the great nurses on the surgical floor.The only change that needs to be made is the chicken salad sandwich. Working in the ER in guelph I eat those all the time but you definitely need to feed this to your admin to see if they suggest it being taken of the menu lol.Thanks again for everything!

Went to the ER for a second trimester miscarriage, nurses were great and attentive, took awhile to see the doctor but it was busy that night so I wasn't surprised, once I finally saw Dr. Hunt, they booked me into L&D were I was placed with my own nurses. It was the worst day of my life, but they ALL made me feel like I wasn't alone. They treated me with such grace, embraced me with open arms, cried with me up until I was discharged. Dr. Hunt was amazing the entire time and answered all questions that's I had, even with my follow up appt.

Went to the ER and the triage nurse said “ summarize what you have in three words”. Empathy is seriously needed when patients are in pain. waited 9hrs in ER in pain. Don’t go here save your time and go to Burlington or Milton. Had to go back the next day for scans and even though i had an appointment i still waited 3 hours. No communication between the departments as they were telling me the wrong places to go.

Will be suing this hospital! Their is a reason this hospital even on google has a 2.9 ! They lied blatantly! Fabricated blatant lies on my health record ! Wont change it So will be suing! Also they treatment of me and other patients is deplorable

I went to Oakville Hospital about 2.5 years ago with a bleeding hand injury, and the staff told me to wait eight hours before being seen. When I asked for a bandage, they only gave me a tiny piece of gauze and told me to buy my own from the Shoppers across the street. They act professional, but they're nowhere close to providing even basic care or compassion. Very disappointing experience.

This review is for the hospital's diabetes clinic. I like this hospital otherwise, but their diabetes clinic has a problematic doctor. Took me over a year to get an appointment at this clinic. I've been a patient here for 6 months and had only met with the dietitian up until now, as Dr. Hameed wasn't available until June 2025. I love the clinic staff--super kind and helpful--but I can't say the same about Dr. Hameed. She was late for our appointment, and although she spent about 15 minutes getting to know me, it felt more like a formality than genuine interest. She offered vague and confusing explanations for some of my symptoms, even when I clearly knew they were related to my diabetes. It felt like she was dismissing my concerns with diabetes. She issued me a very limited prescription during our appointment and explained that prescriptions are only handled during appointments, not in between. But the amount she prescribed won't last me the full 7 months until my next appointment--and apparently, I can't contact her in between. That leaves me stuck. I also brought a few documents to the appointment for her to sign. She signed my ADP form (which allows me to receive funding for a diabetes device), but refused to sign government paperwork that confirms my diabetes as a permanent disability. She said she didn't "feel comfortable" signing because we had just met, even though she had my full medical records in front of her--including documentation from when I was diagnosed as a child. I didn't feel comfortable after she stated this, you're my doctor, why wouldn't you sign? The documentation does not require you to know me for X amount of time, it only requires you to confirm my condition/disability. That didn't make sense to me. If she had enough confidence in my records to sign one government form, why not the other? It felt dismissive and arbitrary. I had high hopes for this clinic, but after waiting over a year only to have such a discouraging and dismissive experience with another endocrinologist, I'll now be asking to switch doctors--and if that's not possible, I won't be returning. Neither will my family, who are also patients here. Very disappointing.

Doctor Butler is one of the worst healthcare professionals I've ever met. He dismissed my concerns and didn't offer any help then slammed a door in my mother's face. Avoid him here at all costs and read his RateMD page. Nurses in the cancer treatment on the other hand are absolutely angels.

I have just been discharged today from this hospital and I must say I was beyond impressed by the staff, the care and attentiveness they offered was beyond anything I had expected. I was on Level 7 post surgical.

Someone needs to look at the conflicting information for patients going in for surgery. Bring your cell phone, don't bring your cell phone; seamlessmd sends messages but they only work Mon-Fri between 9 & 5, the admitting department doesn't know a thing about them; No, physio can't be done at home (I live in Aldershot), you have to travel back to Oakville, BUT my physiotherapist will come to the house. I highly recommend we go back to the days your family doctor did the pre-op and you just walked in the door.

Our hospital of choice unfortunately we live in Aldershot so when we call an ambulance they take us to Joseph Brant the worst hospital our family has had so many HORRIBLE experiences there! Tonight I actually left J.B and drove my husband in absolute agony laying in the back seat of my car and took him to Trafalgar and was seen by the Dr. within an hour, within a couple of hours everything was taken care of! Amazing staff, thank you the Davies family

Popped over here for a routine appointment. My experiences here have been good. I see the same nurses and same doctor for appointments. One thing that always sticks out to me here is clear signage. I'm one of those people who need clear directions on where I'm going and this Hospital doesn't disappoint - I have never felt lost or confused walking around. The parking and covid screening on arrival was seamless. My check-in for appointment was also quick (though their ticket/number machine was broken). I couldn't help but notice that the chairs in the waiting room had not been reduced or separated to ensure patients were sitting 6ft apart. However everyone made a point to sit far from each other so I felt good about that. I was able to grab a seat in a far corner to distance myself. Overall I find this hospital to be clean and staff to be friendly.

Absolute disaster of a hospital. I brought my mother here after the doctor asked to transfer her to Oakville from Georgetown. The doctor had sent all the information and the they had given her a room. Despite being frail and sick she was made to wait in the waiting room for 4 hours because they assigned her a room that already had a patient. They didn't even register her and then a kind nurse came in just before moving her to her room and found that the wristband wasn't even assigned to her. This pales in comparison to the next day, where they didn't give her any breakfast and lunch, when I asked whether this is doctor's recommendation, I found out that, it wasn't per doctor's order, they made a mistake, and if I hadn't brought it up to them then they wouldn't have given her dinner either. The level of incompetence at this place is an absolute joke. We brag about our healthcare and the inner working is worse than a 3rd world country honestly.

I am at Trafalgar Hospital Emergency today 13th October 2022 with my mother who had a stroke . We came at 7 pm and it is 9 hours now and no doctor. The staff tell us there are 4 patients before us but doctor keeps seeing other patients. Now they said expect another 3 hours or more!. ..We were also told to agree to "no resuscitation " for my mother which we did not agree to do. The"compassion" shown to us was conveyed by the nurse who said there is " no treatment" and implied we were wasting their time. Is this how an older patient is treated here? We feel so helpless. A catscan is necessary to diagnose the type of stroke so my mother is given the medication for this. So it is 12 hours now and "no water or food given to my mother as per their rules. It seems they are totally without compassion for a very serious medical condition. We do not have an option as my mother needs medical help.

DO NOT GO to the EMERGENCY room at this hospital! Because they are anything but certainly not an emergency service. We came immediately at 8 in the evening and left the next day at 10 in the morning. Terrible. THEY ARE SO SLOW! Go to any other city for emergencies, but never go to the local emergency room the Oakville.

I would give zero stars if I could. Brought my baby in for pain, he was not seen by any nurse for 6 hours no vitals checked or anything. Then a nurse comes 6 hours later asking if he's been checked yet. My baby was crying from pain and no on one came to see him. Terrible experience.

never go to this hospital at night u have to wait at least 9 hours for emergency! It's better come in the morning.

Very fancy looking gallery and very average ultrasound facility. The prenatal ultrasound department needs better at organizing work. They performed ultrasound and we're to share with doctor in 24hrs and they share only half report. Checked back with ultrasound department if they could send the whole report, and now they fax the same half report. Either it's technician problem or their organization skills but it's patient who suffers. Patient needs to keep calling doctor and ultrasound to align them first and then receive the feedback on report.. I still fail to understand why can't the report be shared with patient directly also

Yeah so my doctor put a bandaid on a second degree burn. I think you know the problem with that.

Mother came in by ambulance 3 hours of waiting not a doctor in sight don't come here if your situation is serious

Emergency Room misdiagnosis could have cost my husband his life. We will never ever go there again. Just really bad medicine with doctors who only seem to care about getting you out of there. Decided to go to Credit Valley Hospital the next evening where proper tests were done and the correct diagnosis and treatment with follow up specialist visits were arranged, as well as a comprehensive write up of everything that happened at the ER for our family doctor to put on her file so she could take over the co-ordination of his care. We left Oakville Trafalgar Memorial Hospital with an incorrect diagnosis and a script for medicine that actually worsened his condition and that's it. He did not have a mystery illness. In fact, we now know that all his symptoms were textbook and should've been very noticeable especially as he had an episode right in the ER waiting area. Yet, none of the correct tests were performed. I wish I could give a 0/5.

Went in to my appointment for 6:45 am, and arrived there at the fracture clinic on time. Was instructed to get in lone with the kiosk machine, Was registered 25 min later. The. Sent to the x Ray room while I waited, while no one was even there or working. Doctor told me to come see him first thing so I could get to work. Had to leave after 30 minutes of waiting at the x-ray room. What a joke, what's the point of making n appointment, should have just waited in emergency

Canadian Healthcare system sucks. Went into ER for abdominal pain (thought it could be appendix) went through the triage easily then saw the doctor and had blood work done plus a urine sample blood went off and I was told to wait in the waiting room well 5 hours later they came and got my urine sample only to take another 2 and half hours and I still didn't have the results my wife asked the nurse and she said oh we have the results just waiting for a doctor. 8 hours to get blood and urine done pathetic so I left couldn't wait any longer. They need to pay us if we sit that long. Being diabetic missed lunch and almost dinner because they are SO SLOW. I have lived in the U.S. and I can do the exact same thing there and be in and out in less than an hour. I also thing they take this long so you can pay more for parking.

Good doctors and nice new hosptial. However no internet in rooms. We were visiting a close relative on the cardiac floor when I discovered that the WIFI does onot work in patient rooms. Apparently the hosptial wants to gauge patients for money to pay for this service, although most cardiac patients are too sick to be bothered. However, the lack of internet for visitors means that people who would otherwise sit with the patients end up leaving as they cannot keep an eye on the office and keep up with necessary work without access to the internet in the patient's room. Big oversight on the part of the hospital.

This location is brand new and although the building and facilities are beautiful, the nurses and staffing problems haven't gotten any better. I went in for a broken foot to emergency. The initial wait time and triage was fine although I never to be 'quick' in emergency. I was taken to a room where a nurse said I had to go to another room. I was in a wheelchair at this point and in a lot of pain feeling very awkward about where I was supposed to go or how to get there. The nurse was very rude (I wish I'd gotten her name) and said 'well don't expect ME to push you down the hall'. I asked if she could get someone to help and she started pushing my chair very aggressively making sighing and 'tsk tsk' X rays were done. Dr looked twice and said I sprained my ankle He called two days later to say it was actually a fracture and I should come back in. Went back to the fracture clinic where the radiologist forgot to cover me with the apron. When I mentioned this she said 'oh sorry. Well don't worry about it' Very very negligent.

First off, I had high hopes for this hospital. I applied to work here as a medical lab technologist when it first opened but decided to explore other hospitals (keep in mind I have a healthcare background here and don't speak ill of hospitals unless its justly deserved). My mother-in-law recently went here after she experienced severe swelling and pain in her ankles and was barely able to walk. At first, the nurses were outright rude to her and my fiancée. Okay I understand you may have a bad day, but don't take it out on your patients. If I'm asked to be respectful in a hospital, I expect the SAME! After she got x-rays done (which was about 5 hours later) and no blood work she was seen by the physician. When asked why no bloodwork was done, the physician preceded to indicate that NO bloodwork is done for ER patients (an outright lie) and had the audacity to tell us that any bloodwork would take 2-3 weeks to get back and only when challenged did he say that bloodwork is done on in-patients only in-house. Right. So you're telling me a big hospital like this doesn't do bloodwork on its patients ESPECIALLY the ER?! I work as a lab technologist, don't try to play dumb with me and make me out to be incompetent. One of the biggest things though to irritate me further was that his "diagnosis" was based completely on a hunch and didn't like that we insisted on bloodwork (even a coag PT/PTT/D-Dimer would have been nice to rule out let's say DVT or embolism?). At that point, I didn't want to argue because it seriously wasn't worth it. All he could offer was minor painkillers (because she was a diabetic,and as not to impaired her decreased kidney function) and recommended 4-6 weeks of limited physical activity and only after we advised him that if she goes home WITHOUT BLOODWORK and ends up with serious complications, we were going to hold him accountable for it. At the end, no reasonable answer was given and we were thoroughly disappointed and complained to the hospital the next day. Seriously I do not recommend this hospital for any type of emergency situation. Better off going to even a small hospital like Fergus;, they have limited staff, but actually do baseline testing!

Have been discharged twice saying I was medically stable only to arrive home and continue to have seizures. Doctors don't seem to have any real passion for medicine or patient care, nurses are so overwhelmed with patients they can only seem to focus on the most extreme patients leaving patients on the edge having to wait until they tip right over before getting any real help/care/attention

The worst hospital ever! My husband is a Canadian citizen, born and raised in Toronto. We currently live in the USA. He had a severe asthma attack on July 11,2016. We went to ER after 8 pm that night and I requested somebody to see him as soon as possible because he could not breath. Black woman with Afro hairdo sitting behind the check in desk started screaming at us: "Ih he can not breath, you call 911, he is standing here, which means he is fine". We left and drove to Buffalo General Hospital. Ii did not get her name, but person like her should not be working with sick people.

Horrible customer service followed by rude staff and lots of signs that don't really tell you where to go. The previous location had its hick ups but was way better.

Unacceptably long wait at the emergency. 6 hours and counting. Although it was busy, the nursing staff really didn't communicate with the patients in various waiting rooms. I really started to think that they forgotten us. The medical professionals need more resources and help!!!

The worst hospital i have every been to, it might be new but that doesn't mean its good. There is little to no patients and still the wait time was 1-3 or 4 hours. And i have only seen one actual doctor in the whole building, the people that are supposed to help you are instead on their phones. The people there will try to help you but after a few minutes will go out saying that they will call an actual doctor. If you even try to start demanding for actual treatment when waiting, they will threaten to kick you out of the hospital. I came in with something stuck in my ear and they tried to get it with the bulkiest tools ever, and they managed to make it even more uncomfortable and it ended bleeding the whole night. The specialist doctor that was on call, Lei, was extremely lazy. He did not even show up instead told us to see him in 4 days! This hospital is truly the lowest of low

Went in emergency on 2019/01/26 and the nurse for no reason was so rude while registering me. Not pleased at all, very unprofessional.

My son have a small ball stuck in his nose, we go to the emergency, and then, almost 3 hours waiting for emergency... my son cried 5 times without see any doctor. sigh... what else I can say. Terrible terrible hospital

Went to the cardiac centre for a CT scan and the staff were amazing .They all seemed happy and appeared to like their jobs They were extremely informative and very warm and friendly I was very impressed by the organization atmosphere and Simplicity of such a large organization.

Arrived before 7am on a Saturday. Emergency driveway is not obvious so I had to drive slowly after the traffic light or face the consequences of having to make a u turn later. Triage nurse was friendly and efficient, took temperature and other standard procedures. Registration was continued by another clerk who gave us some rapid fire instructions which we soon forgot. We were supposed to wait for a light to turn green to let us in to the triage area. Light was red. A voice yelled try again and the light was suddenly green. We ended up in a waiting room with 3 other patients. Waited about 20 minutes and another nurse called 3 of us to individual rooms. Waited another 20 minutes and the same nurse came in to scan the bracelet and ask some questions. Another nurse came in 15 minutes later to take the temperature again. All nurses were very friendly. Waited and waited. Finally a doctor came and everything was fine. Paid 17.50 for parking. In and out in just under 3 hours. Washrooms were clean and easy to find. Waiting rooms had TV toys and magazines. Staff were all professional. Good experience.

I went into emergency with chest pain and ended up waiting two hours without even being seen. They were horribly understaffed with only one doctor in cardiac care. I did not feel safe in that hospital.

The emergency staff and nurses are rude and inconsiderate, I know that their jobs are not easy but show some sort of compassion towards people!

I was at the new Oakville hospital for an emergency- I was shocked and appalled by the staff on duty. Two of the nurses were so rude it was disgusting. absolutely NO manners- on how to treat someone. NO ONE comes to the hospital for fun! The first nurse without evening checking anything told me I am having a miscarriage straight to my face with no emotion (i was scared out of my mind, and crying- first pregnancy and didn't know what the heck was going on with me- thank god It WAS NOT a miscarriage) and the second nurse in the waiting room full of patients loudly asked me in a rude- derogatory tone "why are you in a wheelchair"- i couldn't believe it! NOT FOR FUN! is what i wanted to say! i am suppose to have my baby at this hospital. im sure they have all the best tools and machines, etc. but if these are the type of nurses that i need to deal with- no thank you! i will go literally ANYWHERE else! Nurses that have no compassion or bedside manner need to be fired on the spot!