Mon P.
Google
The staff are generally nice, but there were many service lapses.
We arrived after the official check-in time, yet our room was still not ready and we were asked to wait. We then requested that our luggage be delivered to our room while we went out for a late lunch. Instead, we were made to wait again, only to find out that our luggage had been brought to the storage room instead of the room. We were told this was because the bell staff did not have a room key—which was quite surprising, as even budget hotels usually manage this basic service.
Housekeeping is also inconsistent. Sometimes they come as early as around 9:00 AM, and other times as late as 3:00 PM. Even when I specifically requested room cleaning through the reception, it was hit or miss—sometimes it was done, sometimes it wasn’t. That said, the quality of the cleaning itself is excellent. The cleaning lady was very kind and apologetic, and I truly understand that this was not her fault.
The sauna and gym are extremely small and realistically can only accommodate a maximum of three people.
Lastly, room access raised some security concerns. Guests are given only one key card. On one occasion, I asked staff to escort me to my room because my partner was already asleep. No identification was requested, and they brought me up immediately. I hope this was because we had stayed long enough for them to recognize me and remember my room number—but it still felt concerning from a security standpoint.
Overall, stay is okay. Not that bad but will never go back.
