Jay T
Google
Stayed here for 5 nights whilst in Kyoto, location is decent, about a 8-10 minute walk from The main market and shopping district and about 10 mins to the main train line that takes you to Kyoto station, very quiet at night, amenities really good, room was clean and quite large, especially compared to Tokyo hotels. We had a minor issue with some banging from an air condition compressor on the first night of which we raised with Goto who was the customer service supervisor, he was an absolute pleasure to deal with it, he understood our concerns and was actively trying to find a solution of moving us to another room however nothing was available that night but he said if it happens again that night, he will find a room to move us to the next day, the banging had stopped that night and all was good however when we got back to the hotel the next night after a long day out, Goto greeted us at the front desk and asked how the previous night was and that he found us a room if we wanted to move, we advised it had stopped but were so appreciative of his following through and remembering us 24 hours later. Goto is a great reflection on the Oakwood Hotel chain and would be a reason we would stay there again when we come back to Kyoto, he was giving us dinner advice and where to go in Kyoto. Thank you Goto for making our stay in Kyoto memorable!