Oakwood Premier Cozmo Jakarta

Spent a night in the 1 bedroom deluxe here. Always curious what's this serviced apartment like because I go to Loewy quite often.||Amazing service started when we checked in. We forgot to bring our e-toll to validate the free parking but kak Nanda and reception team told us to put us our license plate and if needed, to just take photo of the e-toll and send them through WhatsApp. And kak Nanda informed us that they can validate our parking just through the license plate.||Entering the room. It was super spacious, and gave homey and luxury vibe with all dimmer lamps, even in the bathroom. Apartment was also suuper cold, which is oddly a rare thing because some apartments with ducting AC only gets okay cold but not freezing. Hallway was just as cold, when I checked it was 21 or 22 degrees on the monitor, so they didn't skimp on this haha.|Water pressure: top notch! It's not a rain shower, it's a storm shower!||Pool was long enough to exhaust you with stunning Mega Kuningan skyscrapers as your background. Gym on (almost) top floor, just as freezing as the corridors.||Food was amazing! Lots of varieties and again, super super helpful staffs always picked up our dirty plates a second after I put aside.||Shout out to all the staffs. Never once I met a frowned staff. All were helping us or greeting us with smiles!||Parking was easy to find with 2 basement. ||Also I just found an email from them that I left my stuff in the room and they emailed me right after I checked out. I appreciate kak Ade from Housekeeping team email me because I got lots of scam phone, I rarely answer my phone unless I know who's calling

It was just a short two-night trip with my wife and our two kids, but everything was perfect. This was our second time staying, and it's consistently great. They started things off right by upgrading our room to an Executive King Apartment, which we really appreciated. The kids loved the little playground room they have, it was a nice touch. The view from the swimming pool is also fantastic, a really nice place to hang out. The breakfast here is seriously good, a great selection and everything was delicious. It kept the whole family happy each morning. I also have to mention how easy the parking was. There's plenty of room in the basement, so no stress there. The hotel is in a business district, but it’s a comfortable and quiet place to come back to. Great staff, great facilities. We had another fantastic stay and will for sure be returning.

The frontliners services are very good. They try their best to help me if i need some support. Maybe the hotel need to check their furniture like sofa. Luckily the bed and matress is good. The location is good, whereby you can get grocery, restaurant within walking distance. Thank you for providing good services.

A great hotel with service apartments in a central location. But probably best is the dedicated and hospitable service from the entire team. Thanks to Ade Apriyani and the entire house keeping team and also to the front desk to making me feel at home at Oakwood.

Ascott and Oakwood Premier Jakarta seriously need to explain why unit owners are still not being paid. Rent is clearly being collected from guests, yet owners are left chasing excuses with no transparency and no accountability. THIS IS CALLED CHEATING! For a company that claims to operate at “international standards,” this behaviour raises serious questions about integrity and ethics. I also stayed at the property myself, and the service was disappointing — slow, unprofessional, and nowhere near the premium experience they advertise. Poor service for guests and unpaid obligations to owners is a bad combination. Prospective guests and investors should be very careful dealing with this operator...

During our stay in the hotel, the staff had demonstrated their attentiveness, above and beyond service while one of our family member was unwell. We can’t thank enough but really grateful for memorable experience. Definitely visit again in the future.

Stayed here for two nights. Service wasn't as expected. ||Also, several unit owners I know (including myself) have not been paid for over six months. Every follow-up gets the same response: “still under review,” with no clear timeline or accountability.||This is extremely disappointing for a property operated by Ascott — a brand with a big reputation that clearly isn’t matching reality here. Cash flow reliability is basic for any managed property. Right now, Oakwood Jakarta is failing that test badly.||Don’t stay here unless you want to enrich the operator while owners go unpaid.

I love staying in Oakwood because the room is a serviced apartment where I can cook for friends or family, and their breakfast was fantastic as always. Everyone, from security and front staff to restaurant workers, supervisors, and managers, always makes me feel at home.