Oakwood Premier Tokyo

We had an amazing stay in a one bedroom executive suite - very comfortable, spacious, immaculate and quiet. Great view. The bed was the largest we’ve ever seen and very comfortable. The rooms are all well appointed and function very effectively, such as the shower/drying room. ||The staff were all extremely courteous and helpful. The location is extremely convenient and provides easy access to transportation as well as many great restaurants and things to do and see. We can’t wait to come back!

Get a bigger room which is 48 sq m as the 33 sq m rooms are a little cramped . We had ample space in our bigger room which came with fully equipped kitchenette and washing machine . Next door to Daimaru , 24 hour Lawson ( delicious eclairs and cream buns!!) and Tokyo station with subway trains , buses and limo to both airports . Lots of restaurants to choose from . Hotel is clean and well kept and we loved the breakfast area where we could sit around to chat while having our breakfast. Breakfast offer was adequate in amount and choice , fried rice was excellent.|Will definitely book again !

My family and I enjoy staying in Oakwood Premier apartment hotels and the one in Tokyo exceeded our greatest expectations. It is the best Oakwood Premier we have stayed in! First surprise was that the airport limousine bus from Narita dropped us off right in front of the hotel. We booked two 1-bedroom executive suites that were right next to each other and the rooms were spacious and clean. Second surprise is what set this hotel room apart from other 5 star hotels were the self opening/closing bidet lids and the larger than usual king size beds. Very luxurious. Very comfortable. Third surprise was the convenient location. It is just steps away from an entrance to Tokyo Station. Last but not least, we were truly impressed and grateful for the exceptional service we received from various members of the hotel team we had the joy of interacting with. Team members were kind and helpful throughout our stay. Thank you Oakwood Premier Tokyo for helping make our first visit to Tokyo a wonderful experience. We are looking forward to returning to Tokyo and staying at the Oakwood Premier Tokyo.

After a long journey to Tokyo, we arrived at the Oakwood Premier expecting a smooth and welcoming check-in process. Instead, we were met with a front desk clerk whose attitude was noticeably condescending and dismissive from the beginning. When asked for our booking details, it became apparent that there was an issue with our reservation; however, the staff member made no attempt to clearly explain what the issue was. Instead, we were told that since our reservation was made through a third-party booking site, we would need to contact them directly to resolve it. While we were trying to reach our booking provider, another couple arrived from the United States and experienced the exact same issue. They too were told their booking did not exist in your system. During the time we spent waiting in the lobby, we overheard the same staff member answer several phone calls from other guests facing the same problem. This strongly suggests that the issue lies within your reservation system, not with our respective third-party booking platforms. Our reservation was made through ID90, a trusted system used by airline crew members worldwide. The other couple had booked through Capital One’s travel portal, two completely independent and reputable platforms. Despite this, we were repeatedly asked for “updates” while we were visibly exhausted from traveling, rather than being offered any proactive assistance. Distastefully the clerk then suggested we become Oakwood members and rebook directly, as we were actively trying to communicate with the respective third parties. His tone and demeanor throughout the interaction implied that we could not afford to stay at the property, which was both insulting and unprofessional. Ultimately, we decided not to proceed with staying at your property. Even though we were willing and able to pay the full rate for the stay, the disrespectful treatment left us feeling deeply uncomfortable. I even had to ask the clerk to stop pressing for updates as I had already decided to book elsewhere. I urge you to review how such situations are handled by your front desk staff and ensure they are trained to communicate with guests more tactfully, transparently, and empathetically.

Our most recent stay at the Oakwood Premier Tokyo has been utterly disappointing, despite the fact that it is in a fantastic location next to Tokyo Station. We used to stay at this particular location of Oakwood several times a year, but they recently came into new ownership and since then both the service and hygiene are way below standard. The main issue was the presence of bed bugs in the apartment during our most recent stay, in May and June 2025. From the beginning, we were covered in bites and communicated this to the front office and the management. Although we stayed a pretty long time, the issue was never resolved. Instead, Oakwood confronted us with endless doubts and panicky misunderstandings. The real low point was when we came back from a day out and we found the bedroom in a disastrous state: the duvet and sheets were just lying on the floor, the mattress was on the bed but unmade and without any cover – and the apartment in general had not been cleaned, even though people had clearly been in and out during our absence that day. We reported the state of affairs to the front desk but six hours later, when we went to sleep, the room had still not been cleaned, the duvet was still on the floor, and there was still no cover on the mattress. We received apology after apology from the front staff, but no useful action was ever taken. To our surprise, when we departed the front staff even provided a report of an inspection they had done that “proved” there were no traces of bed bugs in the bedroom, even though we had gone to a hospital to have the bites looked at, where we were clearly informed that the issue was bedbugs. We have even given the hospital report and graphic photos of the bite marks to the front desk, all to no avail. With hindsight, perhaps the so-called inspection report was concocted to ward off any notification we could file with the Tokyo health authorities. Our obviously serious complaint should have been be addressed forthwith. Ignoring such a matter is unworthy of a 5-star accommodation in one of the world’s greatest cities. We left Oakwood Premier with concerns for the next guests, as this is a serious issue that has obviously not been resolved. Dr. Wolf

So, today I had a strange situation. Yesterday I booked this hotel without seeing it or knowing anything about it, from the 6th to the 12th, through eDreams. I paid half price—"half" seemed cheap to me (the normal price). They gave me the reservation number, a confirmation number! Although some details like "smoking allowed" in the room seemed strange to me! I paid anyway, including breakfast. Obviously, when I got there, they didn't have my reservation! I'm just going to say: check if you have any programmer working at your company who is collaborating with the reception staff and creating meaningless "fake promotions"! eDreams even gave me the confirmation number that the hotel gives to eDreams! Please don't reply to this comment with a copy and paste; I'm not interested!

Massive rooms, centrally located to major trains for airport and getting around Tokyo and incredibly friendly staff. Highly recommend!

I highly recommend this hotel for businessmen and travelers. Quite close to the JR Tokyo Station. The rooms are well appointed. Complete kitchen showcase. Has a washer and dryer. Can sleep 2-3 people comfortably.

The best place I've ever had the fortune to stay at when traveling overseas. From the amazing service, to the easy systems of entry, the comforting touches throughout the rooms/mini-apartments, it was a perfect place for me to stay during my time in Tokyo. So convenient for me to get around as it was right next to Tokyo Station -- I felt like I was at the gateway to everything! It was also a short walk to Chiyoda, close enough for me to get to connecting trains to other areas, and nearby fun little tourists spots like NipponTV's Ghibli clock. The breakfast was delicious, with a great space to relax and enjoy your morning coffee before heading out. I also think this is the first time I stayed somewhere that had amazing bathroom items and toiletries. The bathroom kit saved me from running out of toothpaste, and the toothbrushes were so nice I packed the extra one I was given in my bag with me. I also loved having a little teapot in the room -- I had a different tea every night and it was the best way for me to unwind and enjoy my stay after a day out about in the city. The bed was also so comfortable, best pillow, perfect poofy sheets, and a great night's sleep despite my jet lag. Thanks again everyone, I hope I someday am lucky enough to come back and stay there.

I just finished a four-night stay at the end of a 2 month Asia trip and this is one on the finest hotels I've stayed in. Located next to the Shangri-la hotel and Tokyo Station it was incredibly convenient to get to after coming from Kyoto by shinkansen, only a couple minutes walk after you exit. At check-in I was upgraded to a one bedroom suite that was probably around 600 sq. ft. and had a separate living room, kitchen, fully equipped washer and dryer, dishwasher, full-size fridge and everything you would need. My corner bedroom had fantastic views and a great bed and black out drapes for an amazing rest after sightseeing and eating my way through Tokyo. As others have mentioned wifi is not included, and at this rate - about $300/night it should be. There is free Wi-Fi in the lounge that is super quick. I do wish the kitchen came with a few more basics like cooking oil, salt, pepper, etc, however there is a grocery store about 10-15 minutes away you can pick up those things if you're planning an extended stay. The staff is all very nice and professional with high levels of English proficiency so there was no problem communicating. One thing that was frustrating was trying to hook up my computer to the TV. The remote is complicated and all in Japanese so a translated diagram would be helpful. All in all, a fantastic stay and highly recommended if you're looking for a luxury stay with space and convenience.

Stayed here 5 years ago it was very nice.. we've since stayed at the ritz and the andaz... for space and location this is a nice choice.

Luxurious and comfortable, fully-furnished residence next to Tokyo Station. Impeccable service with great attention to detail and spotlessly clean apartment unit. It's nice having a full kitchen although you don't get a chance to do much cooking with so many food options right outside. Free breakfast for VIP+ members for the entire duration of stay is a nice touch.

I have recently stayed at Oakwood Premier Tokyo twice, and loved it. The second time I stayed there, I believe they gave me an upgrade without telling me anything. Nice touch. PROS: *New, spacious, tastefully contemporary, clean, and large rooms *Great amenities including washer/dryer and kitchenette *Great access to trains and taxi *Super convenient location, close to Tokyo station, department store, convenient store, restaurants *Friendly, bilingual staff always willing to help you *Feels very safe, with the key card entry to access lobby, and the fact that you have to go through lobby to get to guest room *Affordable, considering all of the above CONS: *I honestly could not find any issue I will stay there again.

Really great, large rooms with everything you need (mini kitchen, fridge, laundry). They provide everything you need (soap, detergent, shower amenities, etc). Great location. Very modern and clean. Great service.

Excellent value for any stay in Tokyo, but particularly an extended one, the Oakwood is a newly opened serviced apartment situated just outside the Yaesu North Exit of Tokyo station. My wife and I stayed five nights here in early April 2016 during a two week trip to Japan and I could have stayed here the entire trip if I had known how great it was beforehand. The hotel is located near a stretch of other hotels that are multiples of the rate we paid which was less than $250 a night on average. But make no mistake, this is a high end establishment, at least in all the areas where it counts. The lobby is on the 6th floor of the building, and while not expansive, is very modern with subtle Asian motifs. The dining area is adjacent to the lobby and has a decent view of the city. Breakfast was comped for us, and while satisfactory, was a modest spread (i.e., not hot food) and geared primarily toward a Western palette, probably not worth paying for unless you are not that gastronomically adventurous or just don't have time to eat elsewhere (the cost was around 2000 yen). Coffee is complimentary for all guests. We booked the smallest room available which was still a suite and quite large by Japanese standards (located on the 8th floor). There was room for a kitchenette, king bed (very comfortable if you like firm mattresses), love seat with coffee table and an inordinate amount of very efficient storage space. The kitchenette has every appliance you could possibly need, silverware, dishware, a combo washer/dryer, and they even provided the detergent. The bathroom was small, but efficient, with beautiful natural stone wall and floor tiling and separate rainfall shower and tub. Service was excellent even by Japanese standards as was the English proficiency of the staff. There is also a gym available which we did not use. The only drawbacks were the extra charge for Wi-Fi (1620 yen per 24 hrs), lack of a business center, and the toilet lid opening by itself every time you walked into the bathroom. Also, there is no fine dining located within the hotel but that is hardly a drawback given that Tokyo is one of the culinary Meccas of Asia and you really shouldn't be eating in your hotel anyway. The location is truly ideal being right outside Tokyo station which has nearly unlimited dining and shopping options and can serve as a hub for all your travel in Tokyo and throughout Japan. There is a Lawson's convenience store at the ground floor to boot. Truly a near perfect experience, do yourself a favor and look for special pricing for this hotel next time you are looking to vacation in Tokyo.

Awesome hotel. Service is amazing and the rooms are very clean, modern and spacious for a Tokyo hotel. I love it. Gym is great too. Definitely would stay again.

If you're here on business, I would definitely recommend staying here. These are luxury serviced apartments--complete with kitchen, washer/dryer, living room. It's relatively new so furnishings are fresh. The gym is super chic. Location is A+. Oakwood is located next to Tokyo Station. Closest station exit is Yaesu North Exit, next to the Daimaru department store. There's a Lawson convenient store on the ground floor that's open early and late.

Stayed at the Oakwood Premier for 10 days from June 24-July 4 and absolutely loved it. This was our first time in Tokyo and we wanted to make sure we had easy access to everything. It is conveniently located right next to Tokyo Station, which is a direct hub to all the other train stations. There is a Lawsons on the ground floor beneath the hotel, which we visited quite often for snacks, quick food, and other necessities. Our room was nice and clean and had comfortable bedding, an electronic toilet with bidet, toiletries, hair dryer, flat screen TV, washer/dryer combo, and full kitchen amenities including refrigerator/freezer. Housekeeping automatically came three times during our stay to tidy up our room. We also had a nice view of the city below from our 8th floor window. Felt quite safe also since entry is via card key and we would also walk past the front desk staff who were always so friendly and would greet us each time. We would totally stay at the Oakwood again when in Tokyo. This hotel is one of the reasons why we enjoyed our very first trip to Tokyo. Thank you again Oakwood Premier Tokyo!

We stayed at a two-room suite: one bedroom, one living, one kitchen/laundry and one bathroom. It was on 15th floor for about $430 per night (based on July 2016). At the ground level, there's a Lawson convenience store across the entrance and inside the building. The hotel is 2 minutes walk from Tokyo Station (at the Daimaru department store exit). I love the fact that there's washer/dryer in the suite and it's great for a long stay. There are wireless cloth iron and iron board in the bedroom closet. The awesome TV sound system is connected to sub-woofer, left, right and center speakers (no back channel speakers) and Blu-Ray player. There's also a second TV in the bedroom (no sound system connected). The bath and shower room resembles Sento with shower/body wash on right side and deep soaking bathtub on left side. The bath and shower room is separated with a glass door from wash sink and toilet. In the kitchen, there are refrigerator, stove top, traditional oven/microwave combo, washer/dryer combo and dish washing sink. I think there's a dish washer also which I never used it. The cabinets and drawers are filled with dining ware and dining utensils. The view from 15th floor is awesome since all the windows are floor to ceiling high. We didn't use their Wi-Fi which costs extra and used our own pocket Wi-Fi from Global Advanced Communications instead. Overall, this place is a very cozy suite.

Brand new, serviced apartment/hotel rooms that are right next to Tokyo Station. It's right next to The Shangri-La Hotel which is twice the cost of not more. I love this place so much I'm tempted not to tell you bout it! Oh but I believe in doing my Yelp duty. Do yourself a solid and stay here. If you're EXPEDIA VIP, you can get free breakfast and wifi. Tokyo Station will get you everywhere you want to be on the trains and there's a McDonald's so you can feel at home if you're a bit lost in translation in Japan. They provided bottled water daily. As each room has a washer/dryer, they even gave us laundry detergent! What more do you need?? There is a Lawson convenience store right downstairs to satisfy those needs. If you're into egg salad sandwiches, they have the one everyone says you must try.