Pei Ying Chua
Google
Location is great - very near the tram station. Staff are friendly and polite. Pool is clean and well maintained.
But the rooms walls are very thin and noisy. Two incidents of loud noise at night really spoilt my stay, so I removed one star for each incident.
On the first night, there was a medium volume sound that started around 9pm and lasted intermittently for nearly 20 minutes. Sounded like someone was vacuuming. I called reception to ask about it, they said they were investigating and that other rooms had also complained. Shortly after, the sound stopped. I wouldn’t have thought much about it because 9pm is still considered early in the night. But then the next day was worse.
On the second night, at 10.30pm, I was suddenly woken up by very very loud vacuuming and banging sound, right outside my door. This time I opened the door to check and saw that a hotel staff was right outside with a huge vacuum, cleaning something in a storage area right next to my door. I asked him to please stop as it was very late at night already, and the sound stopped. After this interruption, I was unable to go back to sleep and it ruined the rest of my night sleep.
Loud noises at night, especially so late when guests are already asleep, is really unacceptable for a 5-star hotel.