Kayser Hartmud
Google
False promises / Basic Hostel
We booked the hostel because of the activities offered on site (according to the website). We also booked some activities directly. Once we arrived, we were told that these were no longer available. Both the BBQ and paella evenings had been completely canceled. The hike in the Sierra Nevada took place on a different day (which we couldn't attend due to other reservations). The employee at the reception desk said that he was aware of this and had been trying to convince management to change it for over a year. The email address on the website, which we had used to inquire in advance because we had not received a booking confirmation for the activities, also led to nothing. For me, this seems like false advertising. In general, the hostel seemed to be operating at minimum capacity due to COVID. There were no communal activities, the bar only had beer (nothing else), and the reception was not open at the stated times (often 2 hours late).
My girlfriend was here before COVID, when it was a lively and cheerful hostel with lots of communal activities and offers where everyone got together and had a good time as a group. That is no longer the case.
The double room itself was clean and simple, the shower very small. As a basic hostel, it's not bad. The staff on site were very friendly and helpful. If you don't expect more, it's okay. We were very disappointed because of the obviously deliberately false promises on the website. Not recommended.