Kshitij Aggarwal
Google
**Location and Private Room:**
The hostel's location is excellent, and the private room is definitely worth the price. After a bad experience with the dorm, I upgraded to a private room, and it was a much better stay. However, the room was only ready by 1 PM, even though I requested an earlier cleaning, which was a bit inconvenient.
**Dormitory Experience:**
Unfortunately, my stay in the dorm was quite unpleasant. The mattress was very uncomfortable—you could feel the springs more than the padding—and the beds were extremely squeaky. On top of that, the room was located next to a club, making it nearly impossible to sleep due to the noise. Additionally, the smell of smoke lingered in the room, and while snoring roommates and external noise aren't the hostel's fault, it made for a difficult night.
**Customer Service:**
One particularly concerning incident occurred with a staff member at reception. During a conversation, he made an inappropriate comment asking if I was "ashamed of being Indian because some people are scammers." This was completely uncalled for and not representative of the level of professionalism one would expect, even if it may have been a personal view.
**WiFi Issues:**
The WiFi was another significant issue during my stay. In the dorm (Room 3, Floor 1), there was no signal at all, and even in the private room, the connection was unreliable. When I raised this with the same staff member, his response was dismissive, claiming that the router was old and that sometimes the WiFi works and sometimes it doesn't. This kind of response shows a lack of effort in addressing easily fixable problems, especially for something as essential as WiFi.
**Overall:**
The hostel has potential, with a great location and decent private rooms, but there are several areas for improvement. The dorm experience, customer service, and WiFi issues left much to be desired. Hopefully, some of these concerns, especially the WiFi, can be addressed for future guests.
