Sam_7Basel
Google
The stay was for 4 nights. Check in and check out was simple and quick. Room was spacious and comfortable with nice lake view. Bed was comfortable and bathroom was big and modern. Spa has hamam, sauna, nice whirpool, and internal swimming pool, good variety! My experience with massage was very bad, the spa manager removed it from my bill. The restaurant served breakfast with many varieties and dinner was 4 courses. Grade: Starter (5/5), soup (4/5), main (4/5), dessert (2-3/5). Service in the restaurant can be improved for example on first day dinner, waiting for 5 min by entrance till someone came and although informed 4 days ahead to reserve table at 19.00, there was no available table and needed to wait 20-25 min. Another time, asking to wait for 5 min for dessert but waited for 25 min and needed to ask again to bring dessert although waitress kept asking during eating if everything was ok! Breakfast was always busy so if you miss ordering something, it will take longer till someone comes to you again , sometimes they brought orders that belong to other tables, another time they forgot to bring extra bread and another dish after asking them. However, staff were friendly in general.